ComplaintsforPerfect Home Services

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my home in October of 2016 and one of the selling points of the previous owner was that he installed a brand new water heater by a professional heating and cooling company. He provided that receipt as proof of this. I've been living in this home since 2016 however it wasn't until Monday 10/30/23 that I was informed by my plumbing servicer that my water heater was not installed up to code. The reason this came up was because I mentioned to him that for some reason my basement at times smells like gas.He explained to me that "Air medics" used flexible connectors for the gas lines as opposed to hard pipe which was in violation of codes and also explained that it was also missing end pipe.The company "Air medics" was acquired by Perfect Home Services and so I called them to inform them of the issue and they sent a technician out on 10/31/23 who confirmed that the job was not done up to code. He then proceeded to argue with me that it was not their fault, it was Air Medic's fault to which I responded by reminding him that they acquired them. He told me he was just a tech and would have a manager call me. The manager *********************** told me they could repair the work to bring it up to code but they would have to charge me. I told him that it was Air Medic's responsibility to install it up to code and they didn't therefore it was their responsibility to fix it. He then proceeded to say Air Medics is not them and they only acquired them and it's not their responsibility. He proceeded to send me an estimate of over $3,000 to fix the issue. When I insisted that it was their responsibility he suggested he should have a village inspector go out to my house to see other things in my house that were not up to code and I reminded him that if he didn't care about the install work they completed on my house that was not up to code why would he care about anything else in my house. I'm requesting that they repair the work on the water heater to bring it up to code.

  

  Business response

  11/03/2023

  We regret that ************************ is having an issue with the installation of a water heater purchased by the previous owner of her home from Air Medics in January of 2016.Air Medics does not exist as a company any longer; we entered into an agreement to acquire select Air Medics assets when Air Medics closed its doors, but unfortunately that agreement did not include liability for pre-existing work they performed while they were operating as a business.

  If there were an issue with the equipment itself and the equipment warranty were still valid, we would honor that equipment warranty and provide a reduced-fee labor proposal for resolving the issue. That is not the case here,unfortunately, so we are unable to correct the issue at no charge.
  
  We provided estimates for multiple reduced-fee options to ************************ as a show of good faith, and one of those estimates was for the cost simply to bring the water heater up to code. We would be happy to perform that work for her, per the reduced cost provided in the estimate, as soon as she is ready to have that work completed. 

  Customer response

  11/03/2023

   
  Complaint: 20814743
  
  I am rejecting this response because:
  When you acquire a business you dont only acquire the good you also acquire the responsibility. You mentioned you purchased their clientele well that also includes the clients which were not properly served. If you are alleging that you are not legally responsible then please provide the legal contract from the acquisition that outlines you are not responsible for the work done by Air medics. 
  Sincerely,
  
  *********************************

  

  Business response

  11/08/2023

  We understand the frustration that ************************ is feeling about the situation. While we are unable to disclose the confidential details of our commercial arrangement with Air Medics when they ceased operations, we can assure her that this type of asset-focused business transaction is lawful and quite common.

  In the interest of trying to build a new customer relationship as well as our desire to provide a resolution for her issue, our previous offer of a discount for the work she requested still stands. We hope we can resolve this work for her. 

  Customer response

  11/08/2023

   
  Complaint: 20814743
  
  I am rejecting this response because:
  
  My issue/concern/request is not whether or not your acquisition of Air medics was legal or lawful. That is actually irrelevant to what we are talking about here. My issue is that you are claiming that you have no legal liability pertaining to this acquisition. You are claiming that when you purchased/acquired Air Medics you only acquired the good things, the assets and are claiming that you legally are protected from the liabilities that came with Air Medics. Im simply requesting for you to prove that is true. Youre claiming youre not legally responsible, and Im asking you to provide the legal contract that outlines that.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I foolishly purchased for $180 their 1-year plan where they come out three times a year 'free' to inspect the furnace, plumbing, and air. Free trip #1, I had them come out to install a new humidifier on the furnace. They charged me three times the cost of the humidifier (I have proof), not including installation, which was a lot. They also charged an exorbitant amount to 'clean and check' the furnace. Then, they messed up my thermostat in the process. It took three more trips for them to fix the thermostat issue; on the second trip to fix the thermostat, the guy insisted it was my thermostat that needed to be replaced and tried to sell me a new one for $1,000. It wasn't, and the guy on trip #4 fixed it. Free trip #2', the plumbing check. All the guy did was walk around and try and sell me stuff. He literally didn't do anything else, like flush the hot water tank. I did ask for a quote on a tankless, for which I was quoted over $8k for a unit that costs about $1k. Finally, I had my 3rd scheduled check-up on the air. All I really wanted was for them to clean the condenser unit, as the air was working fine, and it was summer and hot outside. Of course, they found major problems that didn't exist. I was told I had a leak and zero freon in my unit. I was then told the Freon would cost $150 per unit, and I'd need at least five units (btw, my unit's freon only costs $30 a unit, they were quoting me the wrong freon). Then, of course, before they added freon, I'd first need to find the leak, and that was going to cost me over $1,000 and at that rate why not get a new unit? The real issue was the tech didn't loosen the main freon valve to register how much freon the unit had, so it was registering zero freon. My unit had full freon. In short, I would have spent thousands on a perfectly working air unit or, worse, replaced a perfectly good unit. This place is all about selling you c*** you don't need at multiple times the cost with insane labor.

  

  Business response

  10/18/2023

  We regret to hear about Mr. ******** frustration with his services this year. We hope that the following information can bring some clarification to several of his concerns, and that we are also able to help resolve the remaining few.
  
  First, we'd like to clarify some information:
  1. Our first trip to the client's home, while described in the complaint as 'Free trip #1', was to install a humidifier, which is not a service covered under our annual maintenance plan (the furnace, air, and plumbing inspections previously noted in the complaint).
  2. The cost for the humidifier installation did include installation, as well as the *** drain and 5-year warranty, which is all stated on the invoice.
  3. We did not do a clean and check (i.e., a standard tune-up) on the furnace, but rather a blower motor cleaning. This is an extensive cleaning that requires disassembling the equipment (including control board and wiring), removing the blower and cleaning it outside, and then re-assembling, which requires considerably more labor. All of this work was also detailed on the invoice.
  4. Regarding any of our presented estimates, they are not just for the equipment itself. Our estimates are out the door quotes (no surprise charges once work begins) and include: the hours of labor expected to complete the job, the number of technicians needed for those hours, any additional required parts to complete the job, trip costs, tool/machine costs, labor and parts warranties, costs to remove existing equipment, extended maintenance plans, and more.
  
  Second, we appreciate the opportunity to resolve the following issues brought to our attention: 
  1. We apologize for the thermostat issue, which took us two visits to resolve. These two visits were entirely covered at our expense, under the previously mentioned warranty, and resulted in no additional charges. If any further issues arise with the thermostat, we will continue to stand by our warranty for the work we performed.
  2. We are certainly disappointed to hear that a plumbing check was completed without any work being done, and this is not how we train our technicians. While the plumbing technician that serviced the home back in ***** is no longer with our company, we will ensure all of our technicians are following our plumbing tune-up checklist, thoroughly and completely, every time. We would love the opportunity to get a do-over with our plumbing tune-up and get it right for ******************. We hope he will give us a call and ask for ******* if we can get that scheduled for him.
  3. It also sounds like there is, at minimum, a training opportunity regarding the false zero freon issue. We will ensure our hvac technicians get a re-training in this area and avoid this mistake in the future.
  If there is anything else we can do to resolve Mr. ******** concerns, we are ready and willing to do what we can to make it right. We believe in fully and clearly communicating with our clients and will continue to look for opportunities to improve our clients' experience.

  Customer response

  10/19/2023

   
  Complaint: 20720283
  
  I am rejecting this response because:

  This complaint is to record their unfair and deceptive business practices formally. Quite literally, each time a tech came out, I was told things that were not broken needed replacement. Five different trips out to my house, with five different techs - all doing the same tactic of advising me that working equipment needed replacing. Each. Time. While the company may try and explain this away as a 'training opportunity,' I sincerely believe this is systemic and on purpose since each tech did the same thing. I want nothing more to do with this company and need it noted that they are, in my opinion, intentionally trying to deceive and defraud the consumer with exorbitant costs and unneeded repairs on working equipment. I fully intend to file complaints with federal agencies, news outlets, and social media, calling out them as a rip-off repair company that should not be allowed to operate in ******** or anywhere else. Perhaps a class-action suite will finally get them to change their ways.
  

  
  Sincerely,
  
  *************************

  

  Business response

  10/19/2023

  Were sorry to hear that ****************** is uninterested in the information we provided or any offer to resolve his concerns about his experiences with us.

  Regarding the claim that he was advised to replace working equipment every time we had a technician come out to his home, we do want to provide accurate information. During our first visit, the equipment recommendation was to replace a humidifier that was not turning on, and therefore not working. Our second visit was to complete the work the client asked us to do. Prior to our third visit, the client expressed interest while booking the appointment in receiving an estimate on a tankless water heater, which we provided several options for. The following two appointments were to resolve the thermostat issue, for which weve been unable to locate any estimates in our system regarding a replacement. The final appointment was the visit with the freon issue previously mentioned.

  While we disagree with many of the claims and characterizations regarding our visits, our pricing, and our business practices, we acknowledge that the client states he no longer wants to interact with our company and we fully respect his right to do so. Should he reconsider, we are happy to have a conversation about how we can resolve his concerns.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a furnace and central air system in on 2/16/2023. It came with a 10 year warranty parts and labor. It also came with VIP service for 1 year and I also enrolled in the vip service. This service includes semi-annual cleaning ant tune-up. Now Im being told that they can no longer service the equipment because of the area. We have a contract and would like them to honor the contract. When I call for anything I am being given the run around. No call backs or anything. Since they refuse to honor the contract I would like to be reimbursed my $9000

  

  Business response

  10/04/2023

  We regret to hear about **************** frustration regarding the change in our service area following his hvac system purchase and installation about 8 months ago. We will continue to stand behind the work we performed for ************** should any warranty issues arise with his system. Additionally, the manufacturers warranty on the equipment remains in full effect for the remainder of the 10-year term.

  Regarding the *** membership service for regular system maintenance, we understand that our client care team member has attempted to call ************** multiple times over the past week about refunding the cost of his membership, given we are no longer able to fulfill standard maintenance in his service area, but none of those calls have been returned.

  Without being able to connect with **************, we are unable to take any action for him at this point. We hope if this matter is not resolved for him that he will return our calls.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 12,2022, a technician from Perfect ************ came to my home to perform a furnace tune up. During the visit, I signed up for the ***** program. I paid $180.00 in full. One of the program benefits is 3 tune *** within a 12 month period. On August 12,2023, I called to schedule an air conditioner tune up. I was told that my address in ***********,**, is no longer in their service area. I asked about my $180.00 being refunded. I was told that someone from the ***** program will get in contact me. I'm still waiting. I have sent an email which no one from Perfect Home Services has responded to. I made my last call on August 28,2023, and I spoke to *******, the person who I have spoken to on every call. I told her that I was recording the call. She said, "ok". She placed me on hold and told me that she had referred the matter to a supervisor and that no one had responded because of technical problems with their phones. I guess it also affected the ability to respond to an email. I want an immediate refund of $180.00. No one from this business has yet to call me back or respond to my email.

  

  Business response

  08/29/2023

  After listening to the most recent call that ********** referenced with our *********** Representative ******* on 8/28, we are aware that ********** was informed on that call that a refund was initiated on our end, and that processing of those refunds may take up to **** business days to show on her account. Therefore, this matter seems to have been resolved prior to ************** submitted complaint. However, we want to ensure ********** has no other concerns, and we will also have ******* from our *********** team reach out to ********** in the next ***** hours.

  Customer response

  08/29/2023

   
  Complaint: 20536499
  
  I am rejecting this response because: You acted only after my last call to you was recorded and I initiated a complaint. I was told on August 22,2023 and August 23,2023 someone would contact me. I received a call today after you received the complaint from the BBB. Acknowledge that you were wrong  and that I should not have had to make repeated calls and send a email and file a complaint to receive a refund. You should have sent me an email notifying me of the cancellation of service to Blue Island and refunded my money when you decided to stop providing service to Blue Island. 

  Furthermore, stop sending advertisements to my email. I received one this morning.

  
  Sincerely,
  
  *********************

  

  Business response

  08/29/2023

  We are sorry to hear about ************ frustration and dissatisfaction with her experience. We are committed to resolving all concerns in a timely fashion. Unfortunately, in this case, we were unable to resolve the complaint within a week, which is the maximum time we aim to resolve matters within (although ideally in ***** hours).

  We have shared ************ concerns with our internal leadership team and will be taking an opportunity to re-train where appropriate and ensure that our resolution process is followed consistently and in a timely fashion.

  We have also ensured ********** will not receive any further marketing emails.

  We hope that the coming refund as notified on 8/28 prior to receiving notice of the BBB complaint, removing ********** from our email list,and utilizing her feedback for future communication improvement has resolved all of ************ concerns. We also see that ******* left a follow-up voicemail for ********** this morning to ensure the matter is resolved, and ********** is welcome to call ******* back if there is anything further we can do.

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been dealing with Perfect Home Services since 11/21/22 and 12/30/22 the rest of the visits which were monthly up until April 3rd we under the their warranty. On 1/11/23 The plumber ***** has gone back and fourth with me on telling me the "pipe was broken at the bottom and rotted out, I will write up a quote in a way that when you submit it to your insurance company they will for sure approve it. ***** also spoke with the claims adjuster after convincing me I can get this covered under my insurance company. I was not only denied once but twice. After spending $2,647.07 and countless months having the same problem and back and fourth emails to *** the Manager. I finally got another plumber for a second opinion. The explained to that the pipe is not broken at all and resolved the issue on the first visit for significantly less in coast than PHS. They knew of PHS reputation since many of their customers have gotten taken advantage of by then as well. After and 2-3 months of back and forth with *** and it wasnt until after I posted a negative review on ****** he agreed refund my $2,000 not only did that never happen but he never gave me an explanation as to why Im not receiving a full refund. He stopped responding to my email. Working on proceeding legal actions. There should be a class actions lawsuit against these people. Us Consumers should fight for our money back.

  

  Business response

  07/06/2023

  We are sorry to hear about the clients frustration and dissatisfaction with her experience. We reviewed the details of her job history with **, which is as follows.

  Following our first visit to the clients home on November 21,2022 for an issue with a clogged drain, we were able to successfully complete a water jetting on November 22, 2022 to clear the issue. She completed payment for that job, in addition to paying for an annual maintenance membership plan.The signed agreement for this work and completed invoice states All drain stoppages are warranted for a period of thirty (30) days from the completion unless otherwise stated in writing on the face hereof.
  

  The client called again 37 days later on December 29, 2022 with a similar issue with the same clogged drain. Given the repeat issue, we utilized a camera with recorded video to inspect the line underground and found an issue with the line in multiple places under the concrete kitchen floor. We received payment and a signed agreement for the discovery & diagnostic charge for the appointment that day. We also provided a full estimate to replace the line,which also stated that the paid amount is non-refundable as the cost for the discovery; this estimate was also signed.
  

  We then provided documentation on these findings for her insurance provider. We understand that the client states her insurance denied the claim, twice, and we can imagine the frustration that likely caused. We are unable to guarantee claims with third parties, however. The client did not ultimately move forward with the replacement estimate.
  

  We saw the client a third time, in April 2023, for another issue with the same line. Despite the jetting not being under the warranty period or included in our maintenance membership, we provided the service free of charge for the client as a courtesy.
  

  The client then states she had another company come out to provide a second opinion and they did not agree with our assessment of the findings. We have not been able to confirm the other companys assessment or findings, having asked to receive the videos from the other company without success. We have also reviewed our recordings and files multiple times and found no evidence contrary to our original findings.
  

  We understand the frustration that can come from hearing another company provide a different opinion on a home issue. This is why we wanted to go above and beyond to try to satisfy this client by mailing a refund check in the amount of $2,000. However, upon doing so, we learned that the client had disputed her credit card charge. We notified her that we had to put a hold on the check as a result, but that we would remove the hold if she removed the dispute to the credit card charge. The client stated she was unable to cancel the dispute and was refunded approximately $1000 ($986).
  

  At that point in our communications with her, she informed us that she is pursuing legal action and all further communication would be handled by an attorney. Therefore, we have discontinued further communication with her.
  

  Perfect Home Services has been in business for over 30 years. We have been successful during this time because we believe in solving customersproblems with integrity. It is unfortunate that this customer didnt believe the very camera evidence that we showed her.
  

  We stand by the work we have performed and the actions we took to attempt to satisfy the client. With the client receiving the noted refund from her credit card dispute, the additional jetting service provided at no charge, as well as no evidence that there was any error in our findings, we do not intend to provide any additional refunds for the work we performed nor retract our estimate as an error or as having misinformed the client in any way.

  Customer response

  07/18/2023

   
  Complaint: 20263345
  
  I am rejecting this response because: I apologize I didnt receive a notification of a response. When a company promises an amount and I had no way for canceling the dispute they are obligated to respond to me. Ive been talking about an attorney but I also mentioned Im trying to avoid all of that if they would stop wasting my time. 
  
  
  I work hard for my money and it turns out Im not the only one who has contacted an attorney on this company. This company has done a company merger so they have not been in the business for 30 yrs. Every single one of their staff members have been disrespectful and unapologetic for their lack of professionalism. 
  
  
  Attached is all my evidence and I can get a written statement from my current plumber stating the pipe was never broken in the first place. PHS tried placing blame on me stating the pipe was broken when its written in their report they used the term broken. 
  
  
  I want at least what they promised the remainder of the $2,000 they agreed to at least that I want this to resolved. Ive spent more than enough money and time. 
  
  
  My current plumber came out 1 time and the problem was fixed. 
  
  
  Evidence attached
  
  
  Thank you
  
  *******************************

  

  Business response

  07/19/2023

  As evidenced in the signed supporting documents we previously submitted, Perfect Home Services performed the agreed-upon services for the client, fulfilling our obligation for the amounts the client paid to Perfect Home Services.

  Its unfortunate that the client chose to pursue a refund with Perfect Home Services while also filing a dispute with her credit card company. Ultimately this client has received:
  1. The exact services paid for and agreed to;
  2. An additional jetting service free of charge, with incurred costs for labor, equipment use, travel to home, etc. absorbed by Perfect Home Services as a gesture of **************. A refund from her credit card company for almost $1,000
  
  Given the multiple thorough reviews we have completed internally of the services we provided this client, as well as of the camera recordings from the clients plumbing, we continue to be confident in our assessment of our findings and the value we provided the client through our services.

  While we can only speculate as to why the other plumbing company did not provide the same assessment, particularly when they also noted in their recording the presence of a belly in the pipeline, a contributing factor may be the use of a lower-quality camera during their inspection.

  Perfect Home Services was founded in **** by *********************** with the goal of offering people throughout the Chicagoland area the kind of service they can rely on every single time they hire us. We feel we have provided exactly that kind of service each time we have been in this clients home. We regret that the client feels differently and has experienced frustration as a result of the opinion of a different company. We do hope the client finds relief from her ongoing plumbing issues.

  We consider our obligation to the client complete, having fulfilled our contractual obligations to the client and then some. 

  Sincerely,

  Perfect Home Services

  Customer response

  07/20/2023

   
  Complaint: 20263345
  
  I am rejecting this response because:
  
  They agreed to refund me $2,000 and put a stop payment because of a dispute I filed way before the agreed amount. I filed a dispute with my bank at that time seeing there was no resolving this on their part. 
  

  I want at least what they promised my bank honored $986.00 so now Im asking for the rest of the $2,000 a balance of $1,014.00. I did what they asked and tried to get the dispute removed but my bank said it was too late. 
  

  This company has a history of legal issues as I spoke with an attorney not knowing at the time that attorney had represented them before. The reviews Ive seen on ************** and some on ****** (Yelp & ******** being the most accurate) this company is notorious for ripping people off as well as my current plumber has a lot of clients that turned to them because of the poor experience with PHS. 
  

  My current plumber has came out 1 time and the problem has been fixed these people came out multiple times and never fixed the issue  on their website it clearly states 100% satisfaction guaranteed. Their staff has been rude, uncooperative and once *** found out I was recording out conversations after I made it clear to the receptionist she claimed he was not at his desk to take my call but responded to my email right away. These people are shady and how Ive seen their headquarters they are extremely shady. I want what was promised at their rates they will make that money back up actually they already have. Their reviews on ****** have been bought or they are bots. Ive done my research so many complaints are too similar. Ive even reached out to others this company is in the business of ripping people off that is why its not easy to refund me. 

  Ive spent way too much time and now have a denied claim of a pipe that is not in fact broken so if anything happens it will look like a pre-existing condition. Many of their plumbers have been caught in lies and my current plumbing company do have a high quality camera they do not know if they are not seeing the camera. I want the rest of what they promised me so we can be done already with this $1,014.00. I will not stop until I get what was promised to me. I work hard for my money and to have my first experiences in my new home of a company who is ripping me off is just evil. I pray for these people to stop taking advantage of others like this. Its not a honest way to build a company on these types of factual reviews from several others. 

  Sincerely,
  
  *******************************

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  5th time that this company cancelled on me at the last minute while I stayed home all day.

  

  Business response

  06/13/2023

  After we recieved this complaint we immediately contacted this client to resolve the issue. I listened and gathered her feedback and got her scheduled for the tune up and we waived the tune up fee for the inconvenience. As a company we DO prioritize our emergency services first in extreme weather situations. I appologized and we hope we can move on and provide 5 STAR service for her moving forward. 
  Thank You! 

  Customer response

  06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a new air conditioning unit and paid $7600 in August of 2022. I was told they would come back and replace the breaker over and over again but they were waiting for the part to arrive. It did not pass inspection and the company new for over 6 months that it wouldnt because of the breaker needing to be replaced. So many phone calls and they wont come finish the job correctly. I will have to dispute with the credit card company next since they did not finish the job to be code compliant.

  

  Business response

  05/04/2023

  We are sorry that you have had a lengthy experience in this process. When we arrived to review the project we uncovered a very old and illegally installed breaker system. Through our research we found out the exact or even a similar system was no longer produced or available anywhere. It did take ** time to reach out to various suppliers to find a suitable option and after a good amount of time we were able to use Mr. ****** for this project and at this time they are 2-3 weeks out from being able to install. **** has been in contact, relaying all of these details throughout this project. We have been working as fast as we can to correct the situation but unfortunately a lot of this is out of our control. We are making every effort to get this done for you and create a safe home environment for you. We appreciate your patience.

• Initial Complaint

  03/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I installed the **** unit from Perfect home services around 3 years ago. This is for a brand new unit. I started having issues within 1 year with A/C not getting enough cooling, they said since it was new they had fill the refrigerant. After 1 year, had the same issue they said its fine. I had to cross check with a different company they said the coolant is getting low which shouldn't happen. I didn't take any service from the new company as I want to go through the warranty. I called PHS again, scheduled service. They refilled again and added a dye. After few months, it started making loud noise. PHS came again and checked and said the compressor is not good and need to replace. They know this issue since beginning and didn't disclose it. Now, as part of the warranty process they are charging me $1980 which is ridiculous. This should be covered under warranty as this issue has been there and never disclosed it. I want this business to take the full responsibility or else will have to go IL government for not providing the basic service. This is fraud if this is not fixed.

  

  Business response

  03/14/2023

  The unit was installed in March 2020, we were called out in June 2020 for the unit not blowing cool air. The technician found a clogged filter and several vents closed in the home. We were then out in August 2020 to replace a breaker due to the inspection.  We have not recieved any other calls for issues on this unit June 2022 when the client stated he was recieveing preventative maintenance with another company (which voids your labor warranty) and the finidings were that the unit was low on freon and so the client reached out to us because the unit should be under warranty. We found that the unit was not 3-4lbs low like the previous company had stated and we did provide 1lb of freon for free and added UV dye sealant at no charge as good faith to the client since we did install the unit.  Client called again in OCtober 2022 stating the ** would not turn on, and it was found at that time that the outside compressor was bad. Client was informed that there was only a parts warranty on the unit and he disagrees.

  When we reached out to the client in 2021 to schedule his tune up our calls were not returned. The client also spoke with our service manager after we provided the quote to complete the necessary repair and client was unhappy with price. However it was explained multiple times the only portion covered under warranty is the part due to the client having another company work on the unit from after August ******************************* June 2022.

  Customer response

  03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Perfect Home Services took advantage of an elderly widow. They replaced a fully functional, completely operational A/C unit on February 4, 2023. They also replaced her entire furnace. Not only did they perform unnecessary work, they charged her doubled the current market rate for the unnecessary work.

  

  Business response

  02/27/2023

  This is not an address or name of a client that we have serviced.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of not completed service was June 10, 2022. They sent an inexperienced technician who literally stated as he walked in my door he hates working on these things meaning tankless water heaters. After being in the house for ************************************************************************************************************************ the amount of $333. I agreed to this fee because he said he would tell me what was wrong with it. I have two small children in my house and needed it fixed. After I signed the agreement, the technician sat outside in his work truck with customer support with the manufacturer on hold because he knew nothing about my machine. He came back inside and told me it would be ANOTHER $700 because his boss told him on the phone that he cannot be sitting here all day not making the company any money!!!!!!!!!!!!!! After I refused, he told me that I owe them the $333 even though he didnt tell me what was wrong with my machine and didnt work on it at all. When I asked to speak to his boss on the phone, the boss basically told me to pay up or they would wreck my credit!!! I then called another company out, paid the diagnostic fee and the machine was fixed later that same day. Perfect Homes sent a bill over a month later stating that it was a bad pilot sensor and I refused to have it installed which did NOT happen. I have the report of the second company I called out diagnosing and fixing the problem that I can send documentation to you as proof that it was NOT a bad pilot sensor.

  

  Business response

  01/11/2023

  The client spoke with our plumbing manager and this situation was recitified. 

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