Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Near the end of October I took my car down. I do have a copy of the receipt but its out in my car and I can go and get it but I took my car to the ***** at Marios in Fruitland because I was having it in a different type of air filter, put on and muffler, a different type of muffler and when they pop my hood and he said that you just have your order changed and I said yes, and my whole filter was filthy but when I took in my vehicles anywhere else for all changes Out and go mess up. Your filter needs to be changed your air filter. Do you want to change it or do you want to go by the park and you do it yourself or we can do it most charge you but they didnt give me the app that option but I bought my car from ***** so they told me that they throw in a years worth of oil changes is this why they do it because they dont care I dont understand why it wasnt changed the way it wasnt pointed out to me its my new car I mean this is my vehicle And when me and my my guy that I take care of was it, he was in a wheelchair and we took his van ***** and the same day they told my patient and boyfriend that to go ahead and fix his intake himself and come back Monday when he had a tear in his intake leak while we were leaving, he had the cops called on us, and he told me that the general manager told me to go ahead and check my other vehicle so we did so when we went to ****** motors, a muffler so we found out about that about *********************, because we took at the ***** wel all motives. Once again, thats how we found out his air filter was ripped because the clamp whoever did it, which was ***** Hometown Motors that had to do it because he said no this is a mechanic all over did the oil change I dont pop the hood on his vehicle, so ***** called ***** our hometown to let them know what happened they said bring the vehicle in we take the vehicle in the wee sitting ***** *****, and I both cant open the hood it either of the vehicle, and it can endanger him if hes stuck

  Business Response

  Date: 12/14/2023

  We understand the customers frustruation , however we did not cause the problem with the clamp and explained that to the customer. They proceeded to become alarming and started to harrass the employees and other customers. We politely asked them to leave and when they would not we had no option but to notify the Sheriff's office.

   

  We are not responsible for the cusotmers vehicle and did not cause any of the issues that they claim to have with the vehicle.

  Regards,

  Hometown Motors

  Business Response

  Date: 12/14/2023

  We have repeatedly told the customer that the compliant is not the fault of Hometown Motors and we can not help them with this matter.

   

  Regards,

  Hometown Motors

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a C5 quadriplegic and I have a specialized van that cost me $70,000 and I have a receipt and copies. I took my vehicle and my Caregivers vehicle that I bought from there a jeep grand Cherokee 2021 with the hemi costing her about $50,000 including all the oil changes that we thought would be done Both of these vehicles are vital to my health and safety. Well, anyways, I took my both my vehicles, my Chrysler Pacifica handicap conversion vehicle I bought from **** who is my good ***** who sent me a quote for the engine since it was sucking in dirt and debris from somebody tightening down the clamp too hard on the intake Cover of the filter the tube had a big rip in it when they were installing an aftermarket KNN replacement performance filter and they were supposed to give me a oil change which I brought the filter and the oil and the oil filter I brought in headlights to be installed for my safety I trusted this place and also I bought a $21,000 dodge challenger cash money or I guess check that had dirty filters and I will not take it back there to be serviced and lastly my caregiver she has the jeep Cherokee thats got the hemi in it Well anyways we went to speedo motive and Fruitland to put an aftermarket intake and exhaust in and we found the engine filter totally crammed full of dirt and debris and we just left a dealership like a week ago. I could show you the pictures of when it was serviced. I have the receipt , I am a C-5 quadriplegic so Im just going off of my memory and the pictures I approve since Im handicapped in a wheelchair and also if I wouldve broken down, Im a C-5 quadriplegic with the automatic dyslexia, which is a life-threatening situation for me so any of these vehicles Breaking down will cause me physical and life-threatening harm. ***************************** is my caregiver and I am ********************* Im 100% service connected veteran or anyways I want to speedo motive I feel scammed they called the cops on me. When I tried to fix the problem

  Business Response

  Date: 11/10/2023

  We can understand and appreciate ****************** frustration, however when ******************************* brought in the 2017 Chrysler Pacifica for an oil change and headlight bulb installation we did provide the requested work. They brought in their own headlight bulbs that we installed for them and they brought in their own filter as well.

  We preformed the requested service in the amount of $45.48. 

  ************** returned afterwards and told us that we tore a air cleaner assembly hose while working on his van. We don't know if that is the case or not, however we agreed to order the part and install it for him at no charge. Because his van has been modified and sits lower than when the van came from the manufacturer. We have the hose in stock now because we had to order it, however ************** while at the dealership started using foul language and was so belligerent with numerous employees we finally had no other choice but to call the Washington *********************** to come down.

  We are more than happy to fix the assembly hose at no charge even though we don't know whether or not we tore it during the oil change and we will also refund him the $45.48 for the oil change, tire rotation, headlight bulb installation and filter installation.

  Otherwise, we would prefer if ************** is going to continue to act in a manner that is threatening to the employees at Hometown Motors we ask that he take his vehicles to another Chrysler Doge Jeep Ram store in ******* to do his service in the future.

  Please let us know how we can assist going forward.

   

  Business Response

  Date: 11/10/2023

  We can understand and appreciate ****************** frustration, however when ******************************* brought in the 2017 Chrysler Pacifica for an oil change and headlight bulb installation we did provide the requested work. They brought in their own headlight bulbs that we installed for them and they brought in their own filter as well.

  We preformed the requested service in the amount of $45.48. 

  ************** returned afterwards and told us that we tore a air cleaner assembly hose while working on his van. We don't know if that is the case or not, however we agreed to order the part and install it for him at no charge. Because his van has been modified and sits lower than when the van came from the manufacturer. We have the hose in stock now because we had to order it, however ************** while at the dealership started using foul language and was so belligerent with numerous employees we finally had no other choice but to call the Washington *********************** to come down.

  We are more than happy to fix the assembly hose at no charge even though we don't know whether or not we tore it during the oil change and we will also refund him the $45.48 for the oil change, tire rotation, headlight bulb installation and filter installation.

  Otherwise, we would prefer if ************** is going to continue to act in a manner that is threatening to the employees at Hometown Motors we ask that he take his vehicles to another Chrysler Doge Jeep Ram store in ******* to do his service in the future.

  Please let us know how we can assist going forward.

   

  Business Response

  Date: 11/10/2023

  We can understand and appreciate ****************** frustration, however when ******************************* brought in the 2017 Chrysler Pacifica for an oil change and headlight bulb installation we did provide the requested work. They brought in their own headlight bulbs that we installed for them and they brought in their own filter as well.

  We preformed the requested service in the amount of $45.48. 

  ************** returned afterwards and told us that we tore a air cleaner assembly hose while working on his van. We don't know if that is the case or not, however we agreed to order the part and install it for him at no charge. Because his van has been modified and sits lower than when the van came from the manufacturer. We have the hose in stock now because we had to order it, however ************** while at the dealership started using foul language and was so belligerent with numerous employees we finally had no other choice but to call the Washington *********************** to come down.

  We are more than happy to fix the assembly hose at no charge even though we don't know whether or not we tore it during the oil change and we will also refund him the $45.48 for the oil change, tire rotation, headlight bulb installation and filter installation.

  Otherwise, we would prefer if ************** is going to continue to act in a manner that is threatening to the employees at Hometown Motors we ask that he take his vehicles to another Chrysler Doge Jeep Ram store in ******* to do his service in the future.

  Please let us know how we can assist going forward.

   

  Customer Answer

  Date: 11/20/2023

  I came in there after I went to an aftermarket speed shop to give me an estimate on the intake and an exhaust on both my caregivers vehicle, *****, *********, and girlfriend, and an on my handicap van that *** owned for several years. I asked them to install a Canaan filter, but they said they install the filter but didnt rip my hose and they said it was because of my manufactured of the conversion and thats not correct. The motor and drive assembly is not even attached to that body like that to do a problem. Ive had several oil changes and I even called **** from the person I bought the van from from a mobility center well, anyways, they were rude to me. I recorded it. The guy asked me to sit there and wait they ignored me. I was asking what should I do? They didnt even offer to put duct tape on it. They said they were gonna come out to my house. I shouldve never even drove it off that lot, they shouldve had it on the flatbed with the big a hole in the intake. Im not the only customer thats complained and ***** she just brought a brand new jeep ******** but they hit me at it and they dont even change her air filter or tell us what is ***** has a 21 point inspection how can that be , the engine sturdy, the air filter was dirty how can that be a 21 point inspection on my army master mechanic from my rack ***************************************************************************** even check it if its sturdy, you tell the customer so we could buy another filter to replace or have it totally serviced like was in the contract  but they did not do a 21 point inspection on her vehicle. They told me to do it on the recording. They told me to check out her vehicle myself as a quadriplegic Im in a handicap wheelchair I cant lift the hood myself and then over check a dealership and I recorded everything I said and it was a foul language. I was angry and I told the fat Mexican to stay away from me and I dont want to talk to you no more so he came around the corner trying to grab my phone thats attached to my wheelchair and this is all on recording. I said dont touch me dont touch my phone and Im not turning off the recording , I saw that I was getting no help so I went out the door at one of the sales guys came ******* up to me asking me what the problem is. I told him he said thats ******** and then all the sudden two cops come up Im a quadriplegic. Why do you guys have to call the cops on me? I think you guys profiled me I bought thousands thousands of dollars of vehicles in there sent customers to them and they told me to go to somewhere else I think its a gets American disability act, and they dont have a a button for my wheelchair to get it out , and just because Im in the wheelchair doesnt mean I dont spend lots of money there and if I was in a wheelchair and took it to a dealership, I would have faith in that dealership, so no, they told me to *** and hung up on me and they never told me that they were going to give me any money back  and they also never put in my canon filter and I recorded this the whole time and my canon was installed and we still have the filter and we still have the both filters on both vehicles and the tear nothing has been done. Why are they telling me? Im not allowed to come back there when they cant do theirs on the 21 point inspection and I could prove it and thats not on just one vehicle thats 20 2023 Chrysler , sorry jeep commander ******** with the hemi in it that was just bought and also a Chrysler Pacifica that just had a oil change and headlights and filter and they never even put in my canon sticker and I dont know why they are mad at me when they did us wrong they havent made it right with us. I gave them my number several times , we drove over there. We showed them that the filters we got the filters will just save them if we have to we still got the parts. 

  Customer Answer

  Date: 11/29/2023

  I think if I turn my vehicle in to a dealership, it should have the ****************************************************************************************************************************************** a wheelchair they just walked around me and treat me like trash. I bought a $40,000 jeep there with an ***************************** I bought .I think if I turn my vehicle into a dealership, it should have the ****************************************************************************************************************************************** a wheelchair they just walked around me and treat me like trash. I bought a $40,000 jeep there with an ***************************** I bought a $22,000 Dodge challenger and I dont feel that these people are gonna take care of me if theyre going to tell me as I had a cow man in the wheelchair to get out of there and and they called the cops on me when I was in a wheelchair and they wont do anything to warrantee my motor since had a big tear in it, and then we checked by Caregiver *********************  Filter and it was service that day too. It was filthy, so I dont trust anything from this dealership. I would like a small some money help ************ and change the oils and all the vehicles because I dont trust none of their work, and I shouldnt have to go to another town or another state to get quality service that I trusted in these guys for three vehicle repairs including my handicap vehicle

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the ****** branch and talked with a newer salesman. He was a great kid. We found the said ****** and i test drove, looked it over, and after requesting a few things be done before i buy it. I signed an agreement and put a $5000 down payment towards it. The loan amount really didn't make sense to me but it wasn't that bad. They got the truck ready and even delivered it to me in ****** as i was busy running my construction business at the time. I received the truck and it was not satisfactory. The inside and outside of this vehicle was not detailed or cleaned in any way. I called the dealership and spoke with the sales rep and got that all sorted. I had to drive the truck back there and get the window replaced so they would do the detail then. I dropped the truck off around 7AM and had plans for the day so I could wait for it. around 6 PM or 7PM i got the truck back and to my surprise the truck was slightly cleaned but still not satisfactory by any means. I was done with waiting so I drove the 2 hours home. A few months went by and the truck started acting funny. It was kicking me out of Four Wheel drive. I knew this was a problem so I called the ****** branch and got in touch with the service. they proceed to tell me that they wont service my truck because it is a ******. So I said "alright" and called the ******* branch. They got me on the schedule for January the 20th. I get to the ******* branch and drop the truck off. spend a few hours there talking with some of the salesmen. A few hours go by and the service guys get back to me with a bill for over $2500 because there were many issues with this truck. The service said that the ****** branch should never have sold me that truck in the state it was in and they didn't feel comfortable with me driving it. so i had them get to work fixing the issues. They gave me a loaner vehicle A ****** Tacoma pick up. On the way back home from ******* around 3PM I decided to stop and talk to the ****** branch about what i had learned and brought the paper I got from the ******* branch. They were upset and I was upset and we exchanged words as I tried to keep it professional as possible but also felt like I had been taken advantage of due to their lack of inspecting this vehicle. regardless they told me to get the truck back and bring it to them. after telling me they wouldn't touch it. I then proceed to get the truck back and bring it to them. By now it is past 5pm and I still have to get home. they got me a **** EcoSport as a loaner which i told them wouldn't do but i didn't not have time to argue as i was leaving on vacation in a couple days and needed to be home. They have had the truck for over a month. I have not received any information as to when the truck will be available and am quite frankly aggravated with them. I called a few times to see if I could get a truck as a loaner like the ****** dealership did as I need one for my business, to no avail they said they do not loan trucks. Today is march 15 2023, the service manager was rude to me and hung up the phone after explaining to her they will have had my truck for 2 months.

  Business Response

  Date: 03/15/2023

  On 9/26/2022 ***************** purchased a 2014 ****** Tundra from us as -is no work promised. ***************** purchased a extended service agreement at time of purchase and approx 90 days later took it to our ****** store to have repairs done. Our ****** store said that a bunch of these repairs are not covered items under your policy. He was recommended to come to in and see us here at Hometown Motors where he purchased it. I ***************************** GM met with him and we told him we would look at it. ***************** has been driving this truck for almost 90 days at this point and uses it for construction which puts wear and tear on a vehicle. ***************** said he told his salesperson that the problems happened right after purchase but did not have the time to come get repaired. The truck needed the tires balanced, a wheel bearing, rear shocks, and new air bags installed on the rear. Out of good faith we agreed to takes care of the repairs that are over $3000.00 for the customer. His policy does not offer a loaner but we gave him what we had available. Some of the parts needed were on back order and he was told weeks ago that until they came in he could come get his truck and bring it back to have the rest of the repairs done. The parts are now in and customer has been told truck that truck will be done by Friday 3/17 unless something unforeseen happens. I am not giving ***************** a refund. We have paid to repair his truck out of good faith and feel we have been more than fair. 

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I do not completely agree with the response of the business I will not be taking any further action unless my mechanic find any other failures or problems.
  
  Sincerely,
  
  ***************************