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          Sofas and Sectionals has 1 locations, listed below.

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            Business ProfileforSofas and Sectionals

            Furniture Stores
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/3/2016

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            TruRooms Inc offers furniture and home decor online sales.

            Products & Services

            Furniture

            Business Details

            BBB File Opened:
            2/1/2016
            Years in Business:
            9
            Business Started:
            1/1/2015
            Date of New Ownership:
            12/4/2015
            Business Incorporated:
            12/4/2015
            Accredited Since:
            2/3/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • TruRooms Inc.
            • www.Sofasandsectionals.com
            • Sofasandsectionals.com
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            9:00 AM - 6:00 PM
            Business Management
            • Ms. Jane Sauther, Co-Owner
            • Mr. Bill Sauther, Co-Owner
            • Mr. Steve Sauther, Director of Operations
            • Mr. Benjamin W Sauther, Member Manager
            Contact Information

            Principal

            • Ms. Jane Sauther, Co-Owner

            Customer Contact

            • Ms. Jane Sauther, Co-Owner
            • Mr. Steve Sauther, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (208) 549-3996
              Other Fax

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/06/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I purchased the ************************ Sectional on 9/3/22. After waiting 3 months, I received a call that my couch would be the first delivery of the morning (around 7am) on 12/6/22. At time, I lived an hour away from so my husband took a few blankets and a pillow slept on the concrete floor the night before so that he would be there to except the delivery. At 9:15 PM, the following night, a sectional was delivered and was not what we ordered. We declined the delivery and were told we would be receiving a call the next day. My husband missed an entire day of work, unpaid, and no couch. I received zero communication until I reached out on 12/12 and our sectional was finally delivered with white glove service on 12/18. The delivery people put a hole through our drywall and broke the baseboard around our staircase so my husband brought in the furniture and set it up himself. (Neither delivery driver spoke ANY ENGLISH!) When I called your company to make them aware, I was told that I needed to file a claim with ******************. When I originally purchased this sectional, I was given advice by the sales associate as to which fabric was the most durable so I chose her suggestion (****************). I have now owned this sectional less than 5 months (no children/no pets) and the fabric is pilling so bad already, that I cant imagine what it will look like in another 5 months! I am attaching photos so you can see what has already occurred. I am extremely disappointed with the customer service that I have received from this company. Your website states that Customers Come *********** have a 5 Star Rating and A PROMISE for customer satisfaction, but there is NOWHERE on your site to leave a review. In addition, it looks like you have had quite a few complaints to the BBB. I am kindly asking that you either make this right for us or that you give us a refund for the $2,300 that we spent. ******************
            Read More

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Yolanda H

            08/22/2023

            I received my Sectional on Late Saturday and Sent an email to Honbay Furniture on Early Sunday, informing the company of 4 missing leg s**** holes on the bottom of the Sectional. There should be 8 leg s**** holes and only 4 was added to the bottom of the Sectional. I am not sure how they expect anyone to sit on a Sectional with only 4 legs, when Clearly 8 legs is required. I have reached out to this company less than 24 hours of receiving this Sectional and received a response from ***** asking for a video, since they couldn't receive the photos. A video was sent and I have not received a response. I am requesting a Replacement Sectional Bottom, with all 8 leg s**** holes or issue me a full refund. This piece of junk Sectional is no Good to me, if the legs are missing. This is a Factory issue, so just need Honbay to Fix this issue.This is utterly ridiculous for me to keep Reaching out to a company and no resolution is provided. Once again if a replacement Sectional is not shipped, I am requesting a full refund. It is not right to ignore a consumer, when I brought my business to you.Please Resolve this issue.******************

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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