ComplaintsforAxiom Properties & Development, LLC

• Initial Complaint

  03/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We were evicted from our place cause of late rent due to housing paying another place for three months knowing we were with axiom been trying to catch up on ********* keep raising the price went from owing about $2'000 up to $3'000 now near $4'000 everytime we'd make a payment they're with holding our stuff threatening to auction our things though we've made payments just as I said above never went down only went up been told by many people that they have no right with holding our things we just want our things back n the price to go down not up higher my husband has all the receipts to everything we've paid we've paid a lot please help us get our things back

  Business response

  03/06/2024

  When a tenant is evicted through the court systems, landlords are not required to hold on to, store, or return any of the personal items left behind.  We can legally dispose of everything left in the unit once the sheriff has served the Writ of Ejectment.  This is has been confirmed to us by the courts and our attorneys. 

  Before this change a couple years ago, the code/law was we had to hold the items for 30 days at the tenant's expense.  The tenant had that 30 to pay the judgement amount, all eviction costs, moving costs, and storage fees.  If that balance was paid within 30 days, the evicted tenant's items were returned.  If the evicted tenant did not pay, all items could be disposed of.

  Because nearly everything was left in the unit after the Writ of Ejectment was served, Axiom chose to make the arrangement to move and store items so that the tenants had the opportunity to pay off the balances so that the tenants did not lose everything.  The only balances that are growing is the monthly storage rent.  Items are held in 2 secured storage units that have a monthly total of  $155/month which were recently caught up to a $0 balance (late fees were all waived and credit was transferred to the evicted unit balance).  Unfortunately we have no ability to store these for free but they are charged below the market rate which would be $180/month for 2 units.  Balance for the evicted unit balance is $2177.38 with no late fees or any charges added since the cost of moving items out and unit turnover.

  We have tried to work with the evicted tenant through this.  Before the eviction with payment plans that were never kept and after the eviction to try to prevent them from losing everything.  We understand that this whole situation has been difficult and frustrating for all involved.

  Customer response

  03/11/2024

   
  Complaint: 21389901
  
  I am rejecting this response because: 

  We have all the receipts to how much we've paid we've paid more than $2, 000 and they kept raising the price telling us one thing then another thing. They told us the unit was only $95.00 a month now it's $150.00 we're being lied too. 

  
   
  Sincerely,
  
  *************************

  Business response

  03/12/2024

  There was a full 2 bedroom 1 bathroom apartment that was moved into storage.  It took 2 10x20 units.  One is being charged at $80/month, one is being charged at $70/month.  That is balance that grows monthly.  We actually even gave the first partial month that the storage unit for free.  There are rent charges 10/2023 to 3/2024.  That is $900.  You have made $1000 in payments on that.  $100 was moved to the apartment balance.

  We do show $950 in payments towards the evicted apartment.  Plus the $100 we moved over.  The balance has dropped $1050.  

  Unfortunately, the storage costs will continue to accrue each month.
  

  Customer response

  03/18/2024

  This is the rest of it 

  Business response

  04/04/2024

  All of these payments are accounted for on the account.  Several are from before the eviction so they are separate from the calculations for paying off.  They are from when rents and late fees were still acruing.

   

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My father has been a long time tenant in one of Axioms properties. Over the last year I have been assisting my dad with his finances due to he has some health issues. In reviewing his monthly statements from Axiom I had noticed some inconsistencies with his bill. I tried to contact the ********* branch on multiple occasions to try and resolve the issue. The manager of this office is uneducated and unaware as to how to deal with customers. He refused to take calls or even send replies. I found that over 2 year axiom had price gouged my dad utilities by almost ********************************************************************************************************************************* why they continued to change and increase the utilities charged to my father. After a month of no call backs I contacted the regional manager in ***********. This gentleman was willing to ************* and work to get some answers, however the same day I spoke with the *********** office the ********* office sent my father a notice to vacate. To me the timing is very suspicious as it would appear that they have been caught in some fraudulent accounting and now want him out so that they can try and get another tenant in to take advantage of. My father has rented with this company for over 15 years and now that i noticed some inconsistencies and fair practice against an elderly tenant they chose to have him evicted. Very unprofessional and the worst when it comes to property management. There have been many other instances of negligence at this property.

  Business response

  11/21/2023

  Utilities are set up as a calculated auto-posting through our rental software.  Apart from paying the bills each month, everything else is calculated and charged by the software.  The General ****** was pulled from the start date of charges and manually calculated per her prorata share.  There was a $425 discrepancy that was adjusted and credit has already been given.  These totals and explanation were emailed over yesterday.  As far as the 30 day notice, while working on the account it was discovered that the tenant was missed on a lease renewal several years ago and was on a month-to-month lease.  Per our contract with owners, we no longer allow tenants to stat month-to-month.  Because the tenant has been month-to-month for so long, he is far under market value currently paying $435/month plus utilities.  The next cheapest apartment in that specific building is a studio paying $650/month plus utilities.  The next cheapest apartment we have across our portfolio is studio in a large complex for $615/month.  We would be happy to re-sign a lease with the tenant at market value and will send a lease renewal offer through the tenant portal.  

  Customer response

  11/21/2023

   
  Complaint: 20899987
  
  I am rejecting this response because:
  No adequate documentation has been provide to help resolve the accounting matter. There is serious negligence and discrimination against my elderly father. The property is not managed and the accounting portion is unsatisfactory. **************** is beyond unsatisfactory and major improvements would need to be made to accommodate him signing a year lease. The only reason they are now willing to extend the lease is due to the complaint filed. 
  Sincerely,
  
  *****************************

  Business response

  12/01/2023

  The original lease renewal offer was sent on 11/16/23 which was 5 days before this complaint.  Attached is the automated email trigger schedule settings AND emails with dates included when the automated reminders went out.  Based on conversations had on 11/20, it was made apparent that you guys were unsatisfied and unhappy with the apartment and with Axiom as a whole.  On the 20th the renewal was voided and the notice was given.  A new renewal was reissued on the 21st to give you both options.  We have not been allowing month-to-month leases since 2021.  A recent staffing change and audit found about 50 tenants that been missed or handled incorrectly and every single one of those tenants were presented with the same options to either resign on a lease term or decline and discuss move out options with us.   With all the tenants, we offered a window of ***** move out notice rather than the 30 that is minimally required.  This was not a punishment to any tenant, simply lease management on the property that should have been happening for years.

  On with ***, attached is the ** for all *** payments since 4/2021 when this charge was added to the account.  The *** charges have amounted to $17545.97.  His portion of that is *****% or $3077.56.  Also attached is the charges on the account which equal $3371.18. That is a $293.62 different over the 32 months.  We have already issued a credit on the account.  We have the rental software looking in to why it was billing what it was each month, that is been made a priority case. Until their calculated formal is fixed, we have switched to a flat fee base on the last 12 month's bills. 

  Customer response

  12/04/2023

   
  Complaint: 20899987
  
  I am rejecting this response because:
  The utter negligence and poor business management this company has demonstrated over the last few months is disgraceful. Your employees and n the ********* office have lied, your building is not maintained and there is also research items being submitted to ***** power as axiom has charged excess fees to the tenant that are solely for profit for axiom. No proper documentation has been supplied and the inconsistent items are still not addressed. 

  Sincerely,
  
  *****************************

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Axiom property management is stating that I never paid the security deposit and pro rated rent on my rental. I moved In and got the keys september 15, 2023. When talking to them i was asked to send them a months worth of my statements to show the money was taken out of my account and to verify that my deposit was not returned into my account. Once I sent that i received no correspondence from them stating that the issue was resolved or not resolved. I got home from work on 11/02/2023 with a notice of abandonment and that they have tried to contact me when in fact that they have not contacted me in almost a week about the issue. I sent them the paper work they asked for stating that the security deposit was paid, pulled out of my account and not returned to my account on Friday October 27, 2023. I am not someone who doesnt pay their bills or spend Money irresponsibly. I do not want to be evicted when my responsibility of paying the security deposit and pro-rated rent for September is done. I also paid rent for October on time and came out of my account 10/02/2023.

  Business response

  11/06/2023

  We have been working with ****** to resolved this issue.  We have uploaded the transaction history from our online payment processing company that the payment we rejected by them.  When meeting with ****** we opened a case from our end asking them to investigate the issue.  The case was opened Friday and we are told that we will get a response in 3 business days. We also encouraged ****** to contact her bank and do the same.  Our bank accounts are reconciled monthly by an outside accountant and, through 10/31/2023, those funds have not hit our bank account.  At this time, Axiom is doing everything that we can from our end to open cases and get this issue resolved.  We have already informed ****** that once this issue is resolved we will make sure that any late fees or penalties on her account are waived.  But until the missing funds are accounted for, I can't account for funds in our bank account that we do not have.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our water got shut off. Everyone pays for the water to the property management company and 5 complexes water got shut off due to non payment. I can't go to the bathroom, shower **** or do laundry or dishes now. They don't know when it will be turned back on.

  Business response

  11/05/2021

  Hi *******, We spoke on the phone yesterday before this came through to me.  Please let me know if you still feel like this is unresolved.  You can email me directly at ********************************* or give me a call at ********************.  Thanks!

• Initial Complaint

  11/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11/04/2021 our complexs water was shut off without any notice and we were told by Axiom they did not know why. Upon calling the water company we were told that the water was shut off due to the **** not being paid and it was more than a month behind. Axiom refused to give a supervisors name to help us resolve the issue. We are charged every month for the water/sewer/garbage so it should never be behind. Axiom is running unethically and needs to change. As a tenant who has paid my portion of the water **** for over a year, I want a refund for all the money I have paid that was not allocated to where I was told it was going.

  Business response

  11/05/2021

  Hi ********, We spoke on the phone yesterday before this came through to me.  Please let me know if you still feel like this is unresolved.  You can email me directly at ********************************* or give me a call at ********************.  Thanks!

• Initial Complaint

  07/12/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  So back in 2017 (March 05 2017) I paid this company a final **** of ****** through a money order which they requested. I received a receipt saying the amount was paid in full 0 is due. 4 years later I receive an email saying I owe that amount. I reached out and emailed the vice *********************************** and he said that the money order didn't go though and went to collections. I paid a money order I can't get that back and now they are telling me to pay it again

  Business response

  07/13/2021

  That is true.  She paid with a money order that did not actually go through and now we are seeking the funds. We are working with the tenant to recover the funds. 

  Customer response

  07/17/2021

   
  Complaint: 15648225
  
  I am rejecting this response because they didn't give us the correct number and have not been willing to work with us. Its they could provide which company the money order is from and the correct tracking number we would be happy to assist. They have been rude and giving us misinformation
  
  Sincerely,
  
  *******************

  Business response

  07/26/2021

  We would love to provide your information to you.  Please check your email shortly. 

  Customer response

  07/29/2021

   
  Complaint: 15648225
  
  I am rejecting this response because: You sent the same "tracking information" that doesn't work through ************** We got you the money order from Smiths that uses ************** 
  
  Sincerely,
  
  *******************

  Business response

  08/03/2021

  That is all the information I have on the matter.  I don't see you in an external collections and I have cleared your internal account to bad debt.  I don't know what else to do for you.  

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