ComplaintsforBronco Motors Hyundai West

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  after driving home from work on 2/9/24, I backed into my garage and my steer wheel was able to turn in complete circles, no warning, dash lights, noises. No tension from the tires on the concrete, just freely moving around and around. I call BM and spoke to ****, letting him know what I have experienced, sent him a video of my steering wheel going around and around and to let him know I would be having my car towed over the next morning. A couple of days later I was able to get a loaner to be able to get to work. A couple of days later I called to find out if anything had been figured out as to why that was happening and was told they had driven it around the parking lot and it drove just fine. I let them know that I needed to know that everything had been checked as to why such a thing could happen because I could have been seriously hurt or died if this had happened while on the freeway or streets. I was told I would get a call back soon. I called back about a week later and was told the *** light was flashing and they were going to be working on it to see what the problem was. On 2/13 I got a call after 5 pm from a person I believe his name was ***** letting me know BM has my multi point inspection results. I asked him about the findings again and was told he didn't know what I was talking about. I asked him to look farther down my service records and he said he had found it and stated I had called and said my car made a popping sound and then something else. I stopped him and told him that was never said and told him what I had experienced and he said he had never heard of such a thing and to please sent him the video. I did and he was going to look into it and find out what the status was. I have asked them to speak to my good friend ***** about this, he is retired and I work full time. ***** is a former mechanic of many, many years. I got a call from Tody 3/5, asked me to call back. I did, left mess and haven't heard back since.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Over the past several years I have been noticing weird things with my car such as it hesitating to start, going through spark plug every 6 month and white/bluish smoke coming from my exhaust. I have taken it into Hyundai on a regular basis for my oil changes and I always let them know and they always reassure me everything was fine. One day my oil light flashed while I was turning and It appeared to be out of oil and I had 3 other people verify. I then continued to check it ever couple weeks until my next oil change and was having to add a quart of oil ever 2 weeks. The dealership reassured me that was pretty normal and everything was fine. The dealership told me every time they changed my oil they would notate and let me know if the oil was low when I came in and they never did that and now that is hard to believe it was not low everytime. After having a baby in May my husband took in my car for my oil change and mentioned the same things i have been noticing for the last couple year and they recommended doing an oil consumption test. they scheduled and hyundai approved the test for the next visit. my car was consuming 2 quarts of oil for ever ******************************************************************************************************** **** miles. they say it is due to carbon build up and piston ring wear and that requires an engine replacement. Hyundai says they will only cover 70% of my warranty engine replacement since the replacement is not due to defective rod bearing. My certified pre-owned paperwork says pretty much all engine stuff is covered. I am over my warranty miles now but if they would have not been sexist and listened to me in the first place this would have been fixed a long time ago. As of now I am without a car since 11/30 with 2 small children and working full time and have to cover 30% of the replacement for their negligence.

  Business response

  01/01/2024

  Please see attachment for response. Thank you!

  Customer response

  01/01/2024

   
  Complaint: 21044024
  
  I am rejecting this response because: when my husband brought my vehicle in back in May 2023 he let the advisor know about my concerns I have had for the last 2-3 years and all of a sudden there was something they could try to see if there was something wrong. For the last several year when I have mentioned my concerns with my car I was always told it was fine so there was no repair order cause according to your dealership there was nothing wrong with my car. I dont know your processes and clearly they were not followed and having been for some time cause not once in the last few years have my concerns been notated in my file. When all of a sudden a male brought my car in then they listened and decided to test it to see if there was something wrong. If they would have addressed my issues when I first brought them up then the oil consumption test would have been done back in 2020. I had to complete the repair cause o cant be without a car but its still not right that I had to pay 30% when it was your dealerships negligence on why this wasnt completed sooner and I have had to put all this extra money into my car when I shouldnt of had to do that. The dealership just told me I shouldnt have to change my spark plugs for ****** miles, so a red flag when I have had to change them about every 6 months. Once again why was I never notified that my car was low on oil when I brought it in for my oils changes? With how much it was burning it would of had to been low and per your advisors they should be notifying me when my car comes in with low oil. I feel for something not being my fault and addressing my concerns on just about every visit Im the only one suffering and being penalized for it. I already have concerns on this new engine but i want to seek a second opinion with Hyundai corporates consent. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Car has been in for service since August 25, and not been worked on and not returning calls . We asked them to do a security update so insurance can get involved and we cant seem to get them to perform the work or even return calls .

  Business response

  11/10/2023

  Please see attachment for response to claim. Thank you!

  Customer response

  11/17/2023

  They said they are working to resolve the problem. I will see if they will follow through with the issues we have and start to work on my vehicle. Thank you . 

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased 2023 Hyundai Santa Fe hybrid VIN ***************** on or about 16FEB2023. Traded in our 2009 Chrysler 300 for $5000.In July this year the car developed a fatal issue. All the warning lights on the dash come on at the same time. Hybrid system stopped working, mileage went from 35 to 25 mpg. Car was sluggish accelerating from a stop like it was going to stall. Same when slowing down. Got an appointment for July 27 2023 and brought the car to have serviced. They thought it was something simple like a speed sensor on one of the rear wheels. They replaced that but no improvement. The issue persists. Then they think it is a wiring harness. But they say there are none available and no ETA on when they may get one. Yet they have new cars coming in to the dealership. I opened a case with Hyundai *** but after 2-3 weeks they say it does not meet requirements for ******* lemon law. I ready the attorney general's info on the lemon law and it does meet the requirements. They have had the car for almost 2 months now. I paid cash for the car and it sits in their lot waiting for a part that they have no idea when will arrive. I want a refund or replacement new vehicle of the same model and trim level.

  Business response

  09/25/2023

  Please see attached for response.

  Thank you!

  Customer response

  09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After the *** module was replaced there were still problems.  Hyundai had them check some part of a front wheel that sends a tone to the ***.  That was replace 9/28 and seems to have cleared all the issues so far.  I picked up the car today.

  Still....2 months is a long time and I think Hyandai corporate should have honored either a replacement or refund.  I am told they have not had this issue before.  The delay while not the fault of Bronco motors it still should not have happened.  Cars should not be sold if repair parts are not readily available.  That is on Hyundai corporate.  Nice to have me car back finally.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Friday August 5, 2022, I took my 2020 Hyundai ******** into Bronco Motors Hyundai West for it's scheduled maintenance *******. On Thursday, August 25, 2022, I received an email notification from ****** XM informing me that my free trial had begun and would end on 11/23/22 unless I did not cancel the ******* before the trial ends. When I took my Hyundai in for a ******* on August 5, no one at Bronco Motors asked me if I'd like a trial ******* of ****** XM, nor did I give them permission to sign me up for a free ******* of ****** XM. I would not have known about this trial ******* of ****** XM had the email subject line not caught my eye. On Tuesday, August 30, 2022, I phoned Bronco Motors Hyundai West to inquire as to why someone signed me up for ****** XM without my consent or knowledge, the girl that I spoke to claimed that this is only something they do upon purchase of a new car. I said to her that I'd received an email from ****** XM dated August 25 that clearly states "your ****** XM trial has been activated as a reward for your recent ******* visit" and I asked her to explain to my why that would happen if it was true that Bronco Motors Hyundai West only sign people up for ****** XM upon purchasing a new car? The girl that I spoke to could not answer the question, so I asked to speak to the manager whom she said was not free at that moment, but she would have the manager phone me. To date, I have not received a call from that manager.I would like for Bronco Motors Hyundai West to first apologize for their wrong-doing, and secondly do whatever they need to do to cancel that free trial prior to 11/23/22 so that I'm not billed for continue subscription *******s from 11/23/22 forward. It should not be my responsibility to now have to jump through hoops to cancel a ******* that I never signed up for nor did I give Bronco Motors Hyundai West my permission to sign me up.

  Business response

  09/28/2022

  Please see attachment in regards to the response to the complaint. Thank you!

  Customer response

  09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a used 2018 Hyundai Tuscon in November of 2021 from *******. I asked for the vehicle service report. I was going through a difficult time in my life and had to downgrade so I could afford the extenuating financial circumstances I ran into. ******* was nice and professional and showed me the vehicle service report from car fax and the little print out they give you. She did not however, tell me the engine had been completely replaced due to a major safety recall. Since then, my car has broken down three times. The second time it broke down and the check engine light started flashing signaling catastrophic engine failure. I pulled into the gas station with my 3 year old son where we waited for over five hours in 105 degree heat. Turns out the recall was not fixed correctly and there was a bug in the software causing my car to shut down. That was a life threatening situation to be in because of the extreme heat wave during that time. Then my car broke down again last weekend, a couple weeks after bronco motor assured me for a second time that everything was running great. This time i was with my girlfriend and had just gotten back into town from a long roadtrip. Had this happened while I was driving through the desert, this could have been fatal. Bronco motor needs to be held accountable for their blatant disregard for the safety and well being of customers. *******, knowing I am a father still sold me a car in bad faith, not disclosing the major safety recall and engine replacement of this vehicle. I will be pursing damages to the full extent of the law.

  Business response

  09/23/2022

  Please see attachment for response to ****************** complaint.

   

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