Business ProfileforUncharted Recreation

Last year my wife and I purchased a brand new 2021 Forest River Shockwave 26QSGDX ** trailer from Uncharted Recreation in ********, ***** on 4/8/2022 for $54,995. Unfortunately, our ** has been nothing but a lemon. Uncharted service has worked with us very well to attempt to fix all the issues but have been unable to remedy some of the most important issues and I believe this is mostly because of the build quality of this particular **. I will include the whole list, but the main issues are the refrigerator/freezer intermittently stops working and the water leaks. I have dropped the ** off on 6 occasions to have the refrigerator repaired. The last time was 12/15/22 and I was told the entire unit would be replaced. Uncharted kept my ** until just a few weeks ago before letting me know it was ready for pickup and the refrigerator was never replaced. I am told because they tested it several times and couldn't duplicate the problem. This had already been at the shop 4 other times for the same issue and could not be repaired so we were past testing/duplicating the problem. The refrigerator should have been replaced! On top of that, Uncharted kept the ** for over 3 months and now my factory warranty is nearing expiration (4/7/23). Whether intentional or not, this is not a good business practice. When I picked up the ** two weeks ago, after being at Uncharted since December, I was very disappointed to find not only was the fridge not changed, but one of the slide out motors had failed and my personal belongings were wet from water leaks. I dropped the ** back off at Uncharted to address leaks. They now claim the leaks have been fixed but did not address the internal damages. I am seeking a full refund or replacement or full trade in of original price paid towards another make/mode. This ** is a lemon and has major water intrusion and a fridge that only works intermittently, along with many other issues that have already been addressed.