Reviews

Review Details

• Review fromDimitre S

  Date: 02/22/2024

  1 star
  We met and signed with *********************** of ETR, in an effort to exit our timeshare. We were charged $1400 with another $1345 due at the completion of the exit. We were instructed not to pay any money to our timeshare. We notified ***** that we had an offer from our timeshares exit department. We were told that we needed to bring our maintenance fees current, which they were at that time, and then pay $1200 fee. ***** stressed we should not take the offer, as the timeshare can take our money and still not let us out. ***** even reduced our fees for us to continue to keep working with his company rather than accept the offer. BTW, ***** will only talk on the phone, no email correspondence, no record.In the contract from ETR, they state the exit process can take up to/over a year. We followed their instructions. After the 1st of the year we again owed our maintenance fees. About 7 months into our contractual relationship, ***** told us to take the above offer, which contradicted his previous instructions. So because we didn't accept the initial offer we had to pay another $1100 in maintenance fees, and an additional $350 for late charges. ***** had told us that paying more money encourages them to not let you out. Out another $1450 for following their instructions. We called ***** and expressed our dissatisfaction and shock at being directed to take the previous offer. We told ***** that if we are taking the previous offer, then his company has done nothing for us but cost us an additional $1450 plus his fees. I informed ***** that I had lost faith in his company and requested a refund for services not received. He talked in circles trying to get me to not stop using his services. When I told him I would simply dispute with our credit card, he told me we never lose with credit card disputes. Unfortunately he is right, his process takes so long, that at 6 months you lose the ability to dispute through your credit card. The timeshare industry is a scam and so is ETR.

• Review fromJo K

  Date: 03/31/2023

  5 stars

  Jo K

  Date: 03/31/2023

  It was so very easy to work with ***** and staff. they guided me through every step in the process. They also kept in touch with me every month until the process was complete. this was not a painful process for me. They got me out of the timeshare that my ex-husband did not take care of as per the divorce decree. This is a huge relief to me and I will not have to carry this burden of an unwanted timeshare.

  Easy Timeshare Relief

  Date: 04/03/2023

  Thank you so much **, it was a pleasure to work with you to relieve you of this burden. Now you can travel when and where you want to go. Enjoy!