Business ProfileforAmeriben

AmeriBen sent a letter dated May 1st, 2023 re: an uncashed check for reimbursement of a Claim C234512949, date of service November 4, 2022, for *************************(son) for $248.92 requesting a signature and return *********************************** Letter was sent to ***************************(mother) and policy holder for insurance, signed and emailed to AmeriBen on May 9th at 10:37 MST. Called AmeriBen on June 7th spoke to *******, who explained that AmeriBen had not received letter, however the process could begin to resolve and current outstanding check ********** would be cancelled and new check would be issued and reference number was ********. Received call from AmeriBen on June 8th requesting call back regarding ********. Called back on June 13th and spoke to ********** re: request for call back. She explained that accounting claims there is not a signed letter and that they would need another. When I asked for accounting to directly email or provide confirmation of receipt that was not possible. Also, based on a conversation she had with a manager they are only in Letter C/D to resolve these issues and they **************** could not see whether an email had been received by accounting. They are currently receiving calls from others regarding this same problem. We are asking for the check to be sent to us for $248.92 in a form that can be confirmed by us so that we do not have to go thru hoops in order to get the money. This process is broken and AmeriBen has a responsibility to fix this not the person who should receive the money.