16 Customer Reviews
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Review from Rebecca D
1 star02/26/2024
One star is too high a rating for this unethical company. Fortunately I got a second and third opinion so I am lucky to have no "buyer's remorse."This company preyed on me as a widow. They treated my plumbing leak as an emergency situation that only could be fixed by a complete re-pipe at $20,000. They referred to another elderly couple they'd quickly helped with the same problem and their suggested re-pipe solution.I learned from the second and third (non-big-box) plumbers' opinions that Access missed - or, in my opinion, deliberately omitted - several diagnostic steps and possible solutions to the leak.I hired the third plumber who completely fixed the issue in an hour for $750. Maybe my house will need to be re-piped someday, but I'll absolutely NEVER hire nor recommend this unscrupulous company.I almost was a victim. I will forever get second opinions and take as much time as I need for research and decision-making in an emergency of this kind.
Access Heating & Air Conditioning Inc Response
03/04/2024
Firstly, we want to extend our sincerest apologies for the distress and disappointment you've experienced. At Access Heating & Plumbing, our commitment has always been towards providing excellent customer service and quality craftsmanship, and it's clear from your feedback that we fell short of those values in your case.
We take your concerns very seriously, particularly the feeling that you were not provided with all possible options and were recommended a solution that did not align with your immediate needs. It's important to us that our customers feel supported and fairly treated, especially in challenging times. We assure you that it is never our intention to exploit or mislead our customers, and we deeply regret any impression to the contrary.
We are grateful that you brought this to our attention. We see this as a **************** opportunity and are initiating an internal review of your case. This will help us understand where our diagnostic process *** have failed and ensure our team is better aligned with our core values of honesty and integrity.
In the spirit of making things right, we would like to offer our assistance in any future plumbing or HVAC needs you *** have, with a commitment to rectify our previous shortcomings. We also understand if you choose not to accept this offer but hope you will see it as our genuine attempt to address your concerns.
Lastly, we commend you for advocating for yourself by seeking multiple opinions. It's a wise approach that we respect and recommend in any service industry situation.
Please feel free to reach out directly to us at **************. Whether it's to further discuss this matter or to provide more feedback, we're here to listen and improve.
Warm regards,Access Heating & Air
Review from Mindy M
5 stars06/26/2023
***** came out for our yearly service. He was on time, professional and courteous. Was honest in his assessment. Appreciated his feedback.Review from Jeff E
1 star06/23/2023
We recently made the mistake of hiring Access Heating and Air to replace a tired furnace and air conditioning unit. The salesman gave us the song and dance about how ALL the paperwork would be completed and sent to ** so that we could easily submit the rebates for the utility companies. The installation occurred on March 1st and after a couple weeks, I made a call to check on the necessary forms and paperwork and was told that they do not such a thing. After multiple calls, the process was finally complete 4 weeks after the install. Remember, we were told this would be no problem and the salesman even told us that he would personally see it through. But wait theres more.3 months go by and I get a response from a utility company saying the requested rebate was being held up pending a final inspection from the city. I immediately made a phone call to the city and discovered that the permit was requested 6 weeks AFTER the install and Access never bothered to tell the city that the work had been completed. The only way we knew about this issue was from the utility rebate program.I would definitely NOT recommend Access Heating and Air.Review from Mike V
5 stars06/10/2023
******* from Access Heating and Air responded to my residence for my yearly AC maintenance. I was extremely impressed with ******** attention to detail and the time he spent on site to conduct a thorough technical examination, which lasted well over an hour. His knowledge and expertise was beyond impressive. He took the time to explain everything in lay terms (with pics) with regards to the status of my HVAC system. There was no pressure to conduct the work that my system required. I highly recommend Access Heating and Air, and more importantly, would recommend ******* as your tech. He is a great representation of the company.Review from Cassie B
5 stars05/31/2023
Professional, polite, very thorough, and took the time to explain how our system works, what to look out for and options for replacement in the future. Very pleased with the service.Review from Jeff M
5 stars05/26/2023
Great service. On time, courteous, thorough inspection, explained everything in detail with pics. Would recommend to others.Review from Todd Y
5 stars04/18/2023
******* was on-time, friendly, professional, and thorough. He explained everything he found and offered estimates for various repair options. The service call was for an A/C tuneup, which he completed quickly and also found some issues with the furnace that he gave us multiple estimates on. Great service, great tech.Review from Alex J
5 stars04/01/2023
Was a great guy, professional, and would love to have out again.Review from TeeJay M
5 stars03/29/2023
Hi Access gang, just a note to thank you folks for our service call yesterday 3/28. Particular thanks to **** and *********************** for their efforts. ***** was great and was wonderful with the service call. Again, you folks continue to impress.***** and *******************Review from summer a
5 stars03/15/2023
****** and ******* were very friendly, efficient, and professional. ****** came out to do a routine furnace tune up and while he was there, he looked at our water heater too. I had several pipes that were corroded. They were able to send ******* out first thing the next morning to get it all fixed. I was very impressed and will be using them for all our heating and ac concerns
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