ComplaintsforResort Property Management
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have contacted the management of this company several times when I experienced an unexplained loss of power to my condo after leaving town. After having ************* and light, plus an electrician confirm there are no electrical issues with my condo, I asked the property management who has access to the electrical room. My loss of power on two occasions occurred shortly after leaving my condo, and FPL reinstated that the power to my individual unit was tripped inside electrical room by having my breaker mechanically switched off. The property management was refused to hire an electrician to evaluate the electrical room. The second time I lost power without notice, I had extensive damage and mold to my unit while I was not there. I immediately contacted property management to assist me, and the property management somehow knew to correct the issue inside the electrical room. However, the property manager did not have a key to the electrical room as it was very clear that someone had changed the locks to the electrical room without notifying the property manager. Its been confirmed by the president of the hoa and property manager that there are several residents who have access to the electrical room with a key, who are not actually Authorized to hold the key.I have a lot of damage to my unit as a result of these instances and need to have items replaced. I have requested this management company several times to have the key in the possession of those who are authorized to access the electrical room,l. Nobody has responded . The second time I found out my power was turned off , I asked the property management to again hire an electrician to determine why this keeps happening, and they did not pursue my request with any urgency.I have been forced to hire my own electrician to make it very clear there is an issue with possible tampering of my utilizes. I have escalated my concerns to upper management of this company with no resolution .Business response
09/01/2022
Good Morning, I believe this has been sent to *********** We don't do business in ***** and have no client by this name.
Please let me know how to proceed to remove this from my ************ hope they get resolution on this issue.
*****************************
Resort Property Management
************* Idaho
**************
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Contact Information
Business hours
Today,10:00 AM - 3:00 PM
MMonday | 10:00 AM - 3:00 PM |
---|---|
TTuesday | 10:00 AM - 3:00 PM |
WWednesday | 10:00 AM - 3:00 PM |
ThThursday | 10:00 AM - 3:00 PM |
FFriday | 10:00 AM - 3:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.