ComplaintsforPERMA Mental Health
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Complaint Details
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Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/16/23 I called for a medication refill. I did not receive a refill so I called on 5/17/23 and was told Im no longer a Patient and to find another provider, When I asked to talk to the Office Manager I was told she would figure it out and I missed 3 appointments. I told her if you had notified me by mail which is the law or verbally I would have made sure to make it to my appointment. They are treating me for a disorder that included memory loss. I asked for enough medication for at least 30 days until I find a new doctor and they refused. I also asked can I please see my provider and explain my situation she said no. Also the Office Manager said she would call me back , But did not. You cannot discharge people without a written letter and no medication refill. This is WRONG. Also I should mention when I called on Tuesday there was no mention of being discharged she was pleasant and said she would turn the request into my providerInitial Complaint
07/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
PERMA Mental Health is refusing me mental health services with my current provider ********************* because I gave them a one star review on ******* I now am out of medication and they refuse to allow me to see my medical provider, all because I gave them a one star. I have proof of this in writing from one of there employees.Business response
07/29/2021
Tuesday, July 13th, 2021
RE: Complaint #********Dear Madison,
Thank you for bringing your concerns to our attention. Perma Mental Health, PLLC strives to serve our patients
with distinction, utilizing the highest quality medical care and standards. We appreciate any opportunity to learn
how to serve our patients better.
We have authorized a refill supply of your medical provider approved medication to ensure you receive
appropriate medication coverage in the interim time period between visits with your chosen medical provider.
We would never refuse a patient in need of our services. Our policy is to ensure we receive payment for
services rendered. As of this writing, we still have not received payment for prior services rendered to you.
Please call our office at your earliest convenience, at ************, to make a payment so we may continue
serving your medical needs.
If you have any further concerns or questions please call our office at ************.
Thank you,
Practice Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.