Customer ReviewsforTom Thumb

Horrible experience with Freshpass. It doesnt Work, incompetent customer support.

I have had 3 horrible experiences at Tom Thumb in ******** My last 2 orders were followed up by managers who said they were very apologetic about my experience. They said they were refunding me for both orders which were my last 2. Its been a month and I have not received a refund for either order. I pay a monthly subscription for this grocery store. I am very upset.

I have shopped with Tom Thumb since the 1980's, however, after today that will not be the case. After a multitude of problems over the last 5 years (this dates back to pre-covid) I'm done. Many times in loading my trunk the person has placed heavy items on top of fruit, veggies and bread. They stack them so high that TWICE I have opened the trunk to have heavy boxes fall out and injure me. The manager over pick up and delivery is rude but nothing is ever done about it. She has been rude to me and my kids.The final straw is the corporate customer service. After months of IT issues on my account and approximately ***** phone calls the issue is still not fixed and they could care less. I did finally get a call back today (the only one I have received after 5-6 requests) and the attitude of ***** in Fresh Pass was really bad. I could tell he didn't really care about keeping my business, so it will go elsewhere.Can't wait till HEB opens till then I will shop ANYWHERE but there. It's too bad I have been a loyal customer for almost 35 years!

Had a pretty bad experience today (12/09) at this store. The (young) lady at the bakery was very rude. She was condescending and demeaning. I asked her about the expiry date on a fudge. It said "6 08" and generally I expect expiry date on bakery items to be few days/weeks out, not months. In any case, it's shouldn't be a big deal to inquire about expiry date. She looked at me as if I made a mistake. Pointed her finger at "6" and said, "what does it say?", in a condescending, rude manner. Maybe she saw an Indian guy and thought that she can get away with anything. I was honeslty shocked and somehow replied "6", a bit meekly. She said, "what does 6 mean?" raising her voice slightly. I said "June". Then she stared at me sternly, as if I made a blunder in asking her for assistance. I could just say "I didn't think this is date..."But here's the thing. Generally I would be more forgiving to an employee having a bad day. What was really disappointing was the attitude of the **************** Exec when I went to her to record my displeasure. Without looking into which person I was referring to, she just said that she'll tell the manager. When I asked if she even knew who I was referring to, she said yes. When I asked her to tell me the name of that person, she vaguely seemed to recall the name of one of the bakery staff. I'll be surprised if my complaint every reached the manager of this store. If it did, I'll be genuinely pleased if he/she replied to my feedback here.In any case, rest assured that I'll voice my feedback on every platform possible and in every way possible. I will not be the one to undeservedly take such rudeness and disrespect.

I bought a $200 gift card at the Firewheel store in Garland, Tx. I realized when I was in the parking lot the business I bought the card for was no longer in business. I hadn't even made it to my car yet so I turned around to return it. After about 40 minutes of the managers calling and trying to figure out what to do, they told me they could not refund it. I had refunded a gift card with success at a Dallas Tom Thumb when I accidentally bought an Apple gift card and needed an iTunes card. So I was disappointed that I could not return a card for a defunct store. I tried to plead my case but the managers were argumentative and angry. I was thinking about sharing the experience on social media so I snapped their photo with my phone. Then the managers started yelling at me that it was against store policy for customers to take photos inside the store. They were speaking in an abusive manner so I turned to leave and they kept yelling at me all the way into the parking lot. I got in my car and saw they were recording video of me as I drove away. Yeah, so I was treated like a criminal for trying to return a gift card for a defunct store. I see below someone else had a Tom Thumb gift card complaint.