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Find a Location

Horizon Credit Union has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Horizon Credit Union

      1010 N Whitewater Park Blvd Boise, ID 83703-5801

    • Horizon Credit Union

      7615 W Riverside Dr Boise, ID 83714-6183

    • Horizon Credit Union

      9769 W Emerald St Boise, ID 83704-9765

    • Horizon Credit Union

      485 W Overland Rd Meridian, ID 83642-8105

    • Horizon Credit Union

      12598 W Explorer Dr Boise, ID 83713-1552

    Business ProfileforHorizon Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Credit Union

    Business Details

    This is a multi-location business.

    Find a Location

    Horizon Credit Union has 32 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Horizon Credit Union

        1010 N Whitewater Park Blvd Boise, ID 83703-5801

      • Horizon Credit Union

        7615 W Riverside Dr Boise, ID 83714-6183

      • Horizon Credit Union

        9769 W Emerald St Boise, ID 83704-9765

      • Horizon Credit Union

        485 W Overland Rd Meridian, ID 83642-8105

      • Horizon Credit Union

        12598 W Explorer Dr Boise, ID 83713-1552

      Location of This Business
      1010 N Whitewater Park Blvd, Boise, ID 83703-5801
      BBB File Opened:
      11/1/1994
      Years in Business:
      76
      Business Started:
      1/1/1948
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Non-profit Organization
      Number of Employees:
      344
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Kimberley Kanehailua, Director of loan servicing
      Contact Information

      Principal

      • Ms. Kimberley Kanehailua, Director of loan servicing
      Additional Contact Information

      Fax Numbers

      • (208) 343-4587
        Primary Fax
      • (208) 947-0155
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      This bank refused to honor a cashier check from another bank. They profiled me as a potential scam and put a hold on a cashier check like a standard personal check They want 7 business days to cash a verified cashier check that is good as cash at any other banking institution
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Christy C

      1 star

      04/07/2024

      This company is absolutely evil. We purchased a toy hauler when I was working I contacted ***** and then got long-haul Covid which changed my life. I am disabled. I have brain fog. I fall asleep when I least expect it. I am unable to work. I have horrible, horrible muscle pains, we got two months behind on our payments to them and I had already started a hardship application with this company. I had to go through all of our financial information and give it to them. They dropped the ball and the next thing I know the repo man is here taking our toy hauler after I offered him what my I had not to take it he was intimidating he took it and the next thing you know we receive letters that we are being ***d for an additional ****** some dollars for money that they didnt get because we didnt finish the contract with them. I have children to feed have mortgage. We have bills I did not hide from them. I notify them of our hardship and they dont care they are disgusting people they hire attorneys ************************ who works with *********, ******, ******************* In *******, ********** to *** us after they sold the toy hauler under fair market value anyhow, they called us for a hearing for Motion of summary judgment and obviously we are unable to pay $15,000 to them after attorney fees if I cannot make the $333 month And after we were just behind two months, and I had notified them of this come up with Dollars in a month or 14 days I wrote letters to the attorneys, D*** and ****, pleading our case not to go to trial and explained our situation that I was disabled. I have already been devastated by the fact that I lost my job. but to top it off they had to go ahead and *** us after I sent them emails with photos of our family showing that we are real people and what they are doing has ruined us financially emotionally. So yesterday the first garnishment of my husbands wages took place and we now have no money to pay our mortgage so my husband $3000 check we got $800.

      Horizon Credit Union Response

      04/10/2024

      Thank you for your review. Horizon Credit Union's internal department has sent a response back directly to ******************. Due to the nature of the response and the privacy laws we cannot disclose personal financial information. 

      Local BBB

      BBB Great West + Pacific

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