Business ProfileforCougar Mountain Software, Inc.

On August 29, 2022 we purchased software, training & services from Cougar Mountain Software in the amount of $13,842. Cougar Mountain Software was to install the software, complete training & convert our historical data into their software so that we could run reports for year to year comparison. We have raised complaints to management only to be told repeatedly to give them two ************ would have it completed. This has been going on since July of this year. They have now hired an outside company to do the conversion who is asking for our raw data to start the entire process over. We would like our money returned because we have waited entirely too long for this conversion & do not feel they have been upfront or honest with us about a lack of staff, expertise or work that is being completed on our project. We only gained access to the actual software itself a full year after our purchase. We cant see being in a business relationship for years to come for our accounting software when this is how things are starting out. We have attached a timeline of events with Cougar Mountain, two emails from *********** that document promises to complete the conversion & an email from this October where they have admitted that they have not provided the services but will only offer a refund the portion of fees related to the software licenses. We would like to bring to the BBBs attention that they are fraudulently listing themselves as A+ rated. A PDF screen shot of the website is also attached.