ComplaintsforVeridian Credit Union

• Initial Complaint

  03/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  March 1, 2024 I was wrongfully charged $55.62 by ********** I disputed the charge with Veridian and instead of investigating first they automatically credited my account. The same day Apple credited back the $55.62 on march 5, 2024 therefore my issue was resolved. Due to Veridian crediting and then reversing that credit they issued without my knowledge or consent Into my account back on march 13, 2024 my account balance is now negative $***** instead of being positive with a few dollars in it. They are going to take the ***** out of my Disabled childs SSI check to account for that ********************** they should have never issued due to their bad business procedure with disputes. They argue that my account would still be negative today and in fact it would not be because I do not allow overdrafting to happen on this account. ********************** as dispute system needs to be reevaluated and the credit issuing part needs to change! I now am having to change my sons check deposit to another bank because of this and I would like this issue to be resolved asap so I can close this account for good. I do not want anything left in my account I want the balance zeroed out so my sons money isnt stolen because of a bad procedure/protocol made by this business.

  Business response

  03/25/2024

  Hello *********,

  Thank you for taking the time to provide feedback about the experience you had when you filed a dispute for a charge in your checking account. We take your feedback seriously and have completed a thorough review of the situation.

  As noted in your complaint, on 03-01-2024, Veridian received a dispute of a $55.62 charge that occurred in your checking account. The dispute was initiated through Veridians website.

  On 03-01-2024, an email was sent to you confirming that we received your dispute and that a provisional credit in the amount of $55.62 would post to your account within 1 business day while we investigate the dispute. The credit was applied to your account on **********.

  On 03-05-2024, Apple refunded the $55.62 to your account.

  On 03-05-2024, Veridian sent you an email explaining that the merchant issued you credit for the disputed transaction, so the provisional credit that was previously issued to you would be reversed on 03-13-2024. This provided you with seven days before the credit was reversed. The provisional credit was reversed on 03-13-2024 as indicated in the email.

  Both emails were sent to the email we have on file for you.The email address matches the one provided in this BBB complaint as well.

  We are sorry you are dissatisfied with the dispute process,and we have provided your feedback to our internal stakeholders. It is Veridians practice to issue provisional credit as a courtesy in some dispute cases to allow you to have use of the funds while the dispute is being investigated.  The terms of the provisional credit are clearly outlined in the email communication sent to you.If you would like copies of the emails sent, please contact us at your earliest convenience and we will be happy to provide them to you.

  We disagree that your sons money is being stolen due to this procedure. The provisional credit was reflected in your online banking transaction history and communicated to you twice through email.  If you would like to make arrangements on the negative balance, you may contact our Account Resolutions team at *************.

  Sincerely,

  Compliance Department
  Veridian Credit Union

  Customer response

  03/26/2024

   
  Complaint: 21468363
  
  I am rejecting this response because when my sons money is deposited into my account you will take the $***** from his check and h will be left with the remaining balance after you take that to make account balance positive, so therefore my son will be out that ***** for this month which takes away from things we have to pay for like his incontinence supplies that we do not receive any assistance for. I do not have anyone to borrow this money form to make up for it being used to make my account positive this was not his policy choice nor his decision so to absolutely do not accept this response and it is nothing different than what was discussed on the phone which is why I filed with BBB. I will be closing this account as so many of my friends and family have already done. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Stop sending me junk mail. I signed up for Veridian Credit Union a few months ago and never asked them to send me anything. I only wanted the Checking/Savings account that I got. I received my first piece of Junk mail in early January 2024 I am guessing. It was for $1,000 no cost TruStage AD&D insurance provided by CMFG.On February 8, 2024 I called Veridian at ************** and spoke to ******** and told her to remove me from all mailing list. I do not want any offers. I don't care if it is free. No marketing mail. On the same day I also called CMFG Insurance at ************** and spoke to ******** and told her the same thing. On the same day I also sent an email to Veridian via their web site contact form. The next day I got the email response back "Good morning ******,Thank you for taking the time to contact Veridian Credit Union. I have you opted out for receiving mailers. Please let us know if you have any additional questions.Thank you,*** eServices Specialist Veridian Credit Union"Apparently this was all a lie and my 3 contact attempts were a waste of time because I received the following junk postal mail since then with approximate dates:-February 15th, 2024: $100,000 of Trustage ******************* by CMFG ************** Offer code ST80-1223 -March 1st, 2024: ****************************** Program by ************************ Invitation # CU77584199 -March 5th, 2024: (second offer) $100,000 of Trustage ******************* by CMFG ************** Offer code ST80-1223 Not only do you not listen but you are apparently giving away or selling my contact information to insurance companies. I never asked for this. You contact all the companies you gave my information to and tell them to stop sending my junk mail and tell Veridian itself to stop sending me junk mail. It should not take a month to get the message

  Business response

  03/12/2024

  Dear ******,

  Thank you for taking the time to provide your feedback about Veridians mail correspondence with you. We take your concerns seriously and have conducted a thorough review of the situation.

  We can confirm we did update your preferences on 02-08-2024 to reflect that you did not want to receive promotional/marketing materials from Veridian. According to your complaint, you continued to receive mail from Veridian on *****- 2024 and 03-05-2024. We are sorry you continued to receive mail after your request was submitted. The third party you were receiving mail from typically initiates a series of mailings. This means that once you opt out, there may still be mailings in that series that are already in process and not able to be stopped. This is likely the reason you received the mailings noted above.

  On 03-07-2024, we followed up with our third-party partners directly to ensure they suppress your information for any future mailings. We also reviewed your preferences in our core system and ensured you are opted out of all marketing related phone, direct mail, and email communications. Please note that you will still receive correspondence from us such as your Statement of Accounts and other informational communication related to your accounts.

  If you would like to review Veridians Privacy Policy that outlines what information can be shared, and what sharing can be limited, you may find it online at *****************************************************.

  On 03-08-2024, a branch manager reached out to you by phone to ensure your concerns were heard. We value your feedback and have engaged third party partners and internal stakeholders to address your concerns.

  Sincerely,

  Compliance Department
  Veridian Credit Union

  Customer response

  03/12/2024

   
  Complaint: 21397811
  
  I am rejecting this response because:

   

  It should not take 5 mailings and 6 weeks after I tell you to stop for you to actually do it.  I don't care about a series of non stop mailings that you can't fix.  You need to get a better 3rd party insurance vendor or do your own mailings or sign a different contract.  These mailings bear the name of "Veridian" and they got my postal address from Veridian so you are too blame and they are under your control.  Come up with a better system.  

   

  Having said that I know you will do nothing and the next person that signs up for a checking account will get a half dozen pieces of junk mail even if they tell the bank employee when they sign up they want no junk mail just like I did.
  
  Sincerely,
  
  *********************

  Business response

  03/12/2024

  Dear ***,

  We certainly understand your concerns and we continue to work internally and with our affiliate to address them. Thank you for providing your feedback.
  

  Sincerely,

  Compliance Department
  Veridian Credit Union

• Initial Complaint

  09/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had multiple fees charged in a very short period of time for overdraft fees, including a fee on a micro deposit and withdraw verification of bank account. My account received two small deposits less than $.50 and then withdrew them for the bank that was verifying my account because of this I was charged an additional overdraft fee, even though it was a verification. I contacted **************** via the messaging services in the app, and received a response with minor attitude, lack of kindness, or empathy of the situation, or any additional help for clarification or resolution. Instead, I received a response telling me that they could file fraud claims if it were beyond my control as I stated in my original message, but what I meant was, I cannot control a bank account verification withdrawal on a micro deposit that is used to confirm if you own an account. While I understand that this is an automated fee based on account status, the representative that responded almost mocked me with a closure of account or fraud report response, and provided no legitimate resolution or offer of assistance. I work with regulators auditors and quality and the response that I received was very disappointing. I would really like somebody to review this and see if there is any clarification that can be provided. I understand that my account did go negative and fees will accrue with that however, $200 worth of fees, including a fee on a bank account verification is insane. I am not normally want to complain, but I would really like some assistance to resolve this issue.

  Business response

  09/22/2023

  Dear *******,

  Thank you for bringing your concerns to our attention. We have thoroughly reviewed your account history. We were able to find the transaction you were concerned about that was related to account verification.The reason the overdraft fee was assessed is because your account was already in the negative when the microdeposit/withdrawal posted. Had the account been at $0.00 or in the positive, the microdeposits and the withdrawal would have cancelled each other out and no fee would have occurred. We recommend not initiating any transactions, including an account verification process when your account is in the negative. We have reviewed all fees charged to your account since 09-01-2023 and all were charged in accordance with our Membership and Account Application and Fee Schedule. We will be mailing you a letter with a more detailed explanation.

  We are sorry you did not receive the service you expected when you contacted Veridian about your concerns, and we recognize your frustration about receiving a fee for a small dollar transaction. We have passed your feedback on to our internal stakeholders. On 09-22-2023, a Team Leader of the ********************* reached out to you to ensure your concerns were heard. She left you a message including her direct phone number so you can contact her to discuss your concerns directly. Thank you for providing your feedback.

  Sincerely,

  Compliance Department
  Veridian Credit Union

  Customer response

  09/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and feel that the minimum expectations of solution were met based on the response provided above.  
  
  Sincerely,
  
  ******************************* ********

• Initial Complaint

  06/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Account number *********** auto loan Deceptive Acts or Practices - A representation, omission, actor practice is deceptive when,1.The representation, omission, act, or practice misleads or is likely to mislead the consumer.2.The consumers interpretation of the representation, omission, act, or practice is reasonable under the circumstances; and 3.The misleading representation, omission, act, or practice is material.Loan and security agreement was misleading listing me as a borrower. I was given electronic documents to sign and was not informed of the fact that I would have no security in the property that I was purchasing. Veridian allowed me to not be listed as an owner although I was listed as an owner and a borrower on ALL documents that were signed by me. I was misled and Veridian was not truthful or honest about the purchase of this vehicle and how it would impact me. I was then told to take ANOTHER loan to help save this issue, to which I trusted what this employee was telling me and applied, taking ANOTHER hard hit on my credit report, I was talked down on by another representative and listened to her make many discriminating bias comments to me. I feel that my rights have been beyond violated and I would hate to see this happen to another Veridian Credit union member. There is no protection or security given to members, documents that are being signed are illegal and fail to state ALL disclosures and processes of the loan.

  Business response

  06/29/2023

  Dear *****,

  Thank you for taking the time to submit your feedback. We regret to hear you are having issues with the title to a car for a loan you hold with Veridian, as well as the information provided to you in your loan documents. We take your concerns seriously and have completed a thorough review of the situation.

  In the *************, a financial institution has no ability to dictate how a vehicle is titled. It is up to the purchaser to determine how it will be titled. Veridians requirements are that the owner is either on the loan or is listed as owner of security. The title process was handled entirely by the other borrower on this loan.

  On 06-28-2023, the Team Lead of Consumer Lending spoke to you by phone to discuss the options you may have with this loan and title. He provided his direct phone number, and you indicated you would call him back within the next few days to determine next steps.

  We will be mailing you a direct response with additional information,so you have it for your records.

  Sincerely,

  Compliance Department
  Veridian Credit Union

  Customer response

  06/30/2023

   
  Complaint: 20249205
  
  I am rejecting this response because: The documents that were given to me to sign were mis-leading, knowing I am from another state I feel the communication was failed and the document was mis leading, leading me to believe I had security signing the above documents. I feel that Veridian credit union misrepresented themselves in explaining the disclosures and allowing this to happen. I was given a form that stated I was on the "lien" and listed as an owner, therefore I should have been notified that it wasnt the truth. I was not! I now I have no security in obtaining the car to sell it to get them the money they are asking. I have no ability to obtain the title or to reinstate the title to my name. The documents that were signed by me did not state that and were mis leading to make me believe that I was the co owner of this vehicle. I did discuss options with a loan adviser but basically was told to voluntarily reposess or pay the loan after refinancing for a lower interest rate. I was told before to refinance and the title would be sent to me in my name, after applying for the loan as instructed by your loan advisor and taking a hard hit on my credit, I find out that AGAIN I was mis lead and mis represented. FIX the issue! 
  
  Sincerely,
  
  *************************

  Business response

  07/10/2023

  Dear *****,

  We are sorry you are not satisfied with Veridians response to your concerns. Your feedback about the language in the loan documents has been passed along to our stakeholders. The options outlined by the Team Lead of Consumer Lending still stand and he is available to discuss with you at your earliest convenience.

  Sincerely,

  Compliance Department
  Veridian Credit Union

• Initial Complaint

  06/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My wife and I bought a car with a loan through Veridian credit union over the first 4 months I pre paid my payments for about 10 months every thing was fine I got letters in the mail saying my next payment was due 10-1-23 this was around 1-1-23 then I got a letter saying I need to pay my payments that I was not allowed to pre pay payments and would need to make normal monthly payments well I started making payments even though I dont owe anything tell 10-1-23 Ive made 2 payments once I got the letter the next payment slip in my payment book is for 12-1-23 I tried to talk to Veridian on the phone they say that those payments do not count even though I filled out each payment slip for every payment Ive made, I tried to come up with a plan to get on a normal payment to the date I owe a payment 12-1-23

  Business response

  06/28/2023

  Dear ***,

  Thank you for taking the time to provide your feedback about your loan payment history. We have completed a review of your account and understand your concerns. You will be receiving a letter in the mail that includes more detailed information, including your signed loan documents.

  Page 1 of the Retail Installment Sale Contract (Contract),outlines the obligation to make payments according to the payment schedule. Section 1(d) states you may prepay this debt at any time, but it does not excuse any later scheduled payments. The debt you may prepay is the principal balance of the loan. The interest is considered a finance charge and is not able to be prepaid. 

  The loan you hold with Veridian is a simple interest loan,which means interest accrues daily. Each time a payment is made, all interest accrued to date is satisfied and the remaining amount goes to principal. If you do not continue to make payments monthly as outlined in the Contract, interest will continue to accrue each day and will result in an accumulation of outstanding interest the next time a payment is made. Therefore it is our recommendation that monthly payments are made on the due date, rather than making several payments at once. You are always welcome to pay extra on the principal balance of the loan.

  On 06-28-2023, the Team Lead of Consumer Lending contacted you by phone to ensure all your concerns were heard and to discuss your loan due date. We hope the above explanation and the conversation you had with a Veridian Team Lead has helped to resolve your concerns.

  Sincerely,

  Compliance Department
  Veridian Credit Union

• Initial Complaint

  06/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Ive over paid my car payment for months. So much that I forgot what my Minimal payment was. They charged me a 30 day late fee for 8 dollars short. I also bank with WSECU. In WA. I over pay every month. If Im late a few days they tell me I owe the difference of the last few months. Example I paid 300 month prior. Minimal payment is 250. So the following month i would only owe 200 if I cant make 250. Thats been ongoing with WSECU. Needless to say Veridian reported me 30 days straight over 8 bucks. I had no clue. I called to remedy the isssue and over paid the the next month. They were rude and bullied me. My credit which is on time for the past 20 years with payments was docked 100 points. My 8k credit card was reduced to ****. My chances of a good interest rate on a new home shot. They do not care about food customer service.

  Business response

  06/29/2023

  Dear ******,

  Thank you for taking the time to provide your feedback. We are sorry to hear of the disappointment you have experienced due to the payment that was reported late to the credit bureaus. We have completed a complete review of the situation and will be following up with you in writing with the results of our review. Due to privacy concerns, we are unable to provide the same level of detail in this online response.

  On 06-28-2023, a Team Lead followed up with you by phone to communicate the results of our review and ensure your concerns were heard. It is our understanding you are satisfied with the follow up actions Veridian has taken.
  If you have additional questions or concerns, please dont hesitate to reach out to a representative.

  Sincerely,

  Compliance Department
  Veridian Credit Union

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Car was paid off on 4/23/23. After waiting 30 days for my cars title to be received I contacted them on 3 different occasions. The last on 6/7/23 I talked to the person identified on this memo of release of lean. They stated that they would contact their broker and update me on when the title would be received. I need to sell my car and need the title. After almost two months of can you help me they tell me to call their loan broker. Since they paid the broker a finder's fee and my loan was them, i feel they were obligated to assist me and give me the title or at least and update on the status of the title. Please help me obtain the title or at least a status update.

  Business response

  06/15/2023

  Dear ****,

  We are sorry to hear of the trouble you are experiencing with the title of your paid off loan. We take your concerns seriously and have completed a thorough review of the situation.

  Veridian partners with a third party to refinance auto loans. Your loan application was initiated through this third party, and they are responsible for completing all title work. It is important to us that the title process takes place efficiently with our third-party partners. We contacted the Director of Title Operations at the third party to inquire about the status of the title. She indicated they were waiting on a bill of sale from the Lessor. It was received at the end of May, but there were timing issues in relation to when the information was received and where the title paperwork was in the process with their vendor. She has assured us the title process has resumed and will be out to the jurisdiction this week.

  On 06-14-2023, the Director of Title Operations with the third party called and left you a message to update you on the status of your title. In addition, on 06-15-2023, Veridians Manager of Third-Party Lending also contacted you to ensure your concerns were heard. We appreciate your feedback about your experience and have passed it along to our stakeholders, as we continuously strive to improve our members experience.

  Sincerely,

  Compliance Department
  Veridian Credit Union

  Customer response

  06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Spoke to ****** Director of the *************** and confirmed we are making progress to complete the title transfer. Thanks to BBB I am no longer running in circles. :')
  
  Sincerely,
  
  ***************

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I refinanced my auto loan with this company, Veridian Credit Union, in April 2022. I was not notified that I did not carry the appropriate insurance coverage before I agreed to refinance the loan. I was not provided any good faith estimates forms After the loan was originated, forced place insurance was applied to my monthly payments. Every phone call I was given different information and none of the calls were handle appropriately to provide me accurate information about my loan. *** called them multiple times to have a representative look at my originating documents with me over the phone and the representatives will not review my documents. I believe they refinanced my loan for the sole benefit of their company, as it has affected me negatively in every aspect

  Business response

  04/24/2023

  Dear *******,

  Thank you for providing your feedback about the ******************************* (***) that has been added to your loan. We are sorry to hear of your disappointment with the insurance requirements and how it was communicated to you during the loan application process and after the loan originated.

  Veridian partners with a 3rd party to provide financing for auto loan refinances. You initiated the application through the third party and all communication about the loan and requirements were handled by them. We have passed along your feedback to our partner to make sure they are aware you feel the insurance requirements were not clearly communicated. We would encourage you to follow up with them directly if you have additional concerns about the loan application process.

  The insurance coverage requirements were outlined in the loan documents you signed as well as 8 letters that were mailed to you since the loan originated. We reviewed all recorded calls you have had with Veridian since the loan originated. We understand your concern that you called multiple times and did not get to the root of the issue. While Veridian employees provided accurate information on how to submit your proof of insurance, we hear your concern that additional questions were not asked about your specific situation to ensure the proper coverage was in place. We appreciate that feedback and have passed it along to our stakeholders.

  If you are able to obtain full coverage insurance with Veridian listed as lien holder and provide proof to Veridian, the *** can be cancelled effective the date the insurance is in place. This means the additional charges will not continue to be added to the loan balance once your own full coverage insurance is in place.

  On 04-21-2023, a member of the management team of the Account ********************** reached out to you to ensure your concerns were heard. She provided her direct contact information in case you have additional questions or concerns that you would like addressed. We will be mailing you a letter that has additional information and documentation that we were unable to share in this public response due to privacy issues. If you have further questions once you receive that documentation, they may be submitted to the address noted in the letter or you may reach out to the Manager you spoke to today. Thank you for taking the time to provide your feedback.

  Sincerely,

  Compliance Department
  Veridian Credit Union

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I asked for a delay of pay for the month of January due to hardship, they checked to see if I would be approved and they told me that I was approved, and just needed to make a 30$ payment which I did. When I called in to make the payment that Veridian credit Union and I agreed on being delayed, they told me that I was behind in payment. *** tried to get a understanding from them to no avail, they only say that I never made a payment from 5 months ago, I challenge them by asking then how was I approved for a delay of pay when their policy doesnt allow you all to approve customers with a delinquent balance. Please help, I have uploaded the delay of pay contract and also my receipt payments

  Business response

  04/03/2023

  Dear ******,

  Thank you for submitting your feedback. We are sorry to hear of the trouble you experienced with your recent Delay a Pay. We take your concerns seriously and have conducted a thorough review of the situation.
  We can confirm that the Delay a Pay you completed in January did get processed and a payment was skipped. We recognize there was confusion about which payment was being skipped.

  On 03-31-2023, a Team Lead reached out to you to ensure your concerns were heard and help with arrangements going forward. We have mailed a detailed response to you that has more information than we can include in this online response. We hope the call with the Team Lead and the detailed information we have mailed you helps to resolve your concerns.

  Sincerely,

  Compliance Department
  Veridian Credit Union  

  Customer response

  04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************-el

• Initial Complaint

  08/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have bought a van 4/25/22. That day we contacted our insurance company to change insurance to the new vehicle. As shown in our policy, coverage began on 4/25/22. We have been receiving notifications from veridian that states that we do not have coverage and they are purchasing coverage on our behalf. Our insurance agent emailed them a copy proving our coverage and this has not resolved the issue. We are now being charged $122 each month by veridian. When we set up an account on my insurance info.com they already had our current insurance info showing that we had coverage of our own. But they continue to charge us. I have been on the phone for hours with their company to no resolve. I am asking that the company refund us the 4 months of coverage they purchased for us without our permission at $122/month and $60/hr for 7hrs equaling $420 for the time spent fixing this issue. If this issue is not resolved through the BBB I will be filling a suit and asking for restitution of time and legal fees.

  Business response

  08/04/2022

  Dear *******,

  We recently received the complaint you submitted about the ******************************* (CPI) added to a Veridian loan. We take your concerns seriously. We were unable to locate your name in our core system. We did find a loan under a different borrower with your last name and the address used in this complaint. Since you are not listed as a borrower on that loan, we are unable to provide you with information about the loan.

  However, since we believe this is the loan you are referring to in your complaint, a Team Leader reached out to the borrower directly on 08-03-2022 to ensure all her concerns were heard. As of the date and time we submitted this response to the Better Business Bureau, we have not heard back from her. The Team Leader provided her contact information so the borrower has a direct contact to speak with regarding any concerns she may have.

  Sincerely,

  Compliance Department
  Veridian Credit Union

  Customer response

  08/04/2022

   
  Complaint: 17647575
  
  I am rejecting this response because:

  I called the number listed in the response from *********************. It says the number is no longer in use. ****** and I are married and share legal joint status on all loans and debts. If we do not receive a statement showing the deductions from our loan we will be moving forward with a criminal complaint. We followed all the steps veridian asked of us only to illegally have money added to our loan without our permission. We have copies of emails showing communication from our insurance company to veridian. I have spent hours on the phone trying to resolve this issue with the worst costumer service possible. It is not moral or just that a company can openly steal money from you because of a fault on their behalf. 
  
  Sincerely,
  
  ***********************************

  Business response

  08/05/2022

  Dear *******,

  We have received your follow up feedback and are sorry you are not satisfied with our response. We have reviewed loan documents and can confirm you are not jointly obligated on the loan, therefore, we are still unable to discuss this with you unless the borrower gives us permission. If she would like to do so, we are happy to send her the form to sign.

  Veridians Team Leader left the borrower a second message today, 08-05-2022, with her direct contact information so she can ensure everything is resolved with regard to the insurance on the loan and listen to any additional concerns she may have. We recommend she reach out as soon as possible to the phone number left on the message since this has been escalated to management.

  We are sorry you reached a disconnected number. We attempted to find the message you had with **** but were unable to do so. If you would like to send us a copy of that message, we would be happy to research that interaction further.

  We are committed to resolving the concerns outlined in this complaint and will be able to assist as soon as we speak to the loan borrower.

  Sincerely,

  Compliance Department
  Veridian Credit Union

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩