ComplaintsforStockton Towing
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My roommates vehicle a **** **** Expedition was towed Dec. 18 2023 by Stockton Towing. We had the money Friday just as stockton towing was closing so we had to wait until after Christmas. The amount due was around $250. Today Dec. 26 2023 Stockton Towing says the amount due is $470. I don't see how it's possible to charge anything when it's not even possible to pay the fees to get the vehicle out of impound. Stockton Towing receptionist said anyone can get their car out of impound at anytime 24/7. There is no contact after hours number and no one was at their location so I couldn't get out the vehicle if I wanted to no answer to our phone calls and no one at their shop yet through no fault of our own we are now charged for Saturday Dec 23rd 2023 Sunday Dec 24th 2023 and Monday the 25th 2023 Christmas days of all days and now after their delayed return of a phone call Tuesday Dec 26th 2023 making it double the $250 original. I don't see how this can be legal and the lack of an explanation and rudeness we got for something out of our control is ridiculous.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.