ComplaintsforSpring Valley Roofing and Gutters
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They did my roof and now I have leaks all the way around my house and they refused to fix the problem and insisted it was done right and gave me my money back and said that they where doneBusiness response
02/11/2022
We installed ****************** roof on 5/26/2021 and the gutters a few days later. We did not hear from ************** again until July of 2021. I have attached the text of the email below with our final communication with him. We did refund his money in full on 7/21/2021 and I do have a copy of that refund receipt that can be provided if needed. ************** received his money back in full and was able to use that to have anyone else install another roof to his satisfaction at anytime since 7/21/2021. Please let me know if anything else is needed. Thank you.
Crystal Schmoker <*************************************> Wed, Jul 21, 2021 at 2:14 PM
To: ********************* <*************************>
*****,
This email is in regards to your roofing project done on 05/26/2021 with the gutters being completed the same week. We have listened to your concerns on your project and on multiple occasions agreed to come to your home, while you were there, to examine any issues and correct anything required to be corrected. I advised you to let us know when you would be home and as soon as **** was free he would meet you on site. **** spoke to you yesterday (7/20/21) and expressed to you once again that he would be there when you were home and would install counter flashing on the side wall. You agreed to this as being an acceptable arrangement.
After agreeing to this and before letting us know when you would be available you have continued to text, post online photos that have not been sent to us to examine, and act belligerent by cursing & yelling at **** and myself. On the photos text to **** it appears you have broken the seal on shingles that were already properly sealed (shown by the adhesive transfer) which could allow debris and water intrusion. We instructed you on 7/19/2021 to not break the seals on any shingle.
At this point we are dissolving our contract with you and any liability we would have held. A refund has been processed to the credit card you used for your deposit in the full amount of $7000.00. Depending on your credit card company it will be received within 3-7 business days. Please do not contact Spring Valley Roofing (effective immediately) by phone, text, or any other means unless it is in regards to the refund only and that needs to be in writing only. We would have been happy to have met you on site and corrected any required items but the harassment is uncalled for and we do not think we could walk away with you being satisfied regardless of any further contact. We hope you find someone to finish your project to your satisfaction. Thank you and best wishes.Customer response
02/16/2022
Complaint: 16692675
I am rejecting this response because:
Sincerely,
*********************Customer response
02/16/2022
The reason I rejected it is because now I have water damage because of the roof they pur on and the flashing they removed and water damage from the gutters they did not install properly I roof for nine years breaking a seal doesn't cause the damage that I told them I wanted them to fix that they caused and they admitted in there message about the flashing issue and how they put the gutters on after they did the roof and punched nail holes through the dam roofing with their straps that they didn't even caulk but they put globs of caulk every where it's not supposed to be and I told them before they started I didn't want to see fing caulking all over my new roof because that's how you can tell a roofer don't know what they are doing or they just do s**** work
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.