ComplaintsforWyckoff Heating & Cooling, Inc.
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They installed the ac unit year and half ago and last summer called them out and they added a freon. Also, pointed out to the technician that there is a leak in the unit and it freezes. They said its normal. While trying to have the ac working day ago it wouldnt cool properly and i called different company they came out right away which wyckoff refused to come and want me to wait 11 days to come. The other tech said ita a problem with wyckoffs instalation and there is zero freon in unit. I would like the issue to be fixed right away since i have a month old baby and wife with cjronic heart problems and cant handle heat or replace the unit if it needs to be.Business response
06/09/2022
Customer had called in on 5/10/22 for a no a/c cooling issue. At that time we were booked out and unable to get to this customer until 5/20/22. They were not satisficed with that and demanded we come sooner, we scheduled the call for the soonest date. On 5/20/22 Wyckoff Tech went to the ***** house and found that there was nothing wrong with the install of the unit. However there was a leaking ******* core at the evaporator. Replaced that part and pressured tested and charged the unit with Freon. Tested the unit after the fix and is cooling and working properly.Customer response
06/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.