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Business Profile

Fulfillment Services

PFC Fulfillment, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

This profile includes complaints for PFC Fulfillment, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PFC Fulfillment, LLC has 18 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my rotors & brake pads done at an auto store. I filled out a rebate that was to provide $25 **** gift card for a rebate. I filled it out and mailed the rebate on 09/27/2023. I enclosed the required paperwork- which included the invoice from my auto store.I also mailed it in the time frame indicated, by 11/30/23. It said it would take **** weeks. On 1/8/24 I tried to call the ***** number listed & a voice said no routes foundOn 1/8/24 I went to the web site listed- www. Rewards by mail and submitted the form to track rebate. They emailed me back and said they didnt have a break pad offer at their rebate center.

      Business Response

      Date: 01/11/2024

      Thank you for contacting us.

      A portion of our address and our toll-free number was printed by ******** auto parts in error.  We worked with ******** by forwarding all submissions received in error to their corporate office for handling. 

      Our company previously handled ******** auto parts rebates; however, these are now being handled by a different rebate company. This is why the phone number listed is no longer in service.

      I have forwarded the copies of the submission provided in the complaint to ******** corporate in hopes they will further assist the consumer. Unfortunately, I am unable to offer a phone number to the rebate company who handled this offer.

      Please let me know if any further information is required.

       

      ***************************

      Contact Center Supervisor

       

       

      Customer Answer

      Date: 01/11/2024

       
      Complaint: 21117282

      I am rejecting this response because: I would like their contact information for ORieleys so I could contact them as they did.



      Sincerely,

      *************************

      Business Response

      Date: 01/16/2024

      As indicated, our company does not process the rebates for this offer.

      Upon receiving your complaint, an ******** corporate representative reached out to you by phone and by email and to date they have not received a response.

      I have obtained the ******** **************** number for your reference.  Perhaps they can be of further service. 

       OReilly **************** Dept.  Number ************

       

      Thanks!

      *******

       

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a rebate on 11/18/2023 through Valvoline for 2023 Vperks Nov *********** Promo, and have yet to receive the $15 rebate.

      Business Response

      Date: 01/12/2024

      Thank you for contacting us.

       

      The rebate the consumer applied to has a 6-8 week processing time, per the rebate form. We apologize for any confusion regarding the length of time to anticipate receiving the rebate that was generated in the electronic submission confirmation. The submission has been received and approved for a payment of $15.00.

      As this is a digital rebate, the consumer needs to watch for an email from Hyperwallet, the subject will be "Valvoline has sent you a payment".

      Please let me know if I may be of further service.

       

      Regards,

      *******

      Contact Center Supervisor

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an oil change from fleet farm on 07/09/22 I was told if I fill out a form to send back to the rebate center I would get a ***** hyperwallet rebate for submitting a receipt.I have not yet received my email from hyperwallet I feel this valvoline rebate is a scam for 6 weeks I waited without any help from the fulfillment center.

      Business Response

      Date: 08/15/2022

      Thank you for the opportunity to be of service.
      We received a submission from this consumer on 7/9.  The submissions take 4-6 weeks for processing and the consumer contacted us several times per week checking on the status.  Each time, we advised the processing time and set the expectation of a 4-6 week processing time.
      I have verified that the consumer received an email from Hyperwallet on 8/13 at 3:21 PM and claimed his $20.00 Rebate.  (Complaint filed 8/12)  

      Thanks!
      *******

    PFC Fulfillment, LLC is NOT a BBB Accredited Business.

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