Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Winegard Company has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Customer ReviewsWinegard Company

            Satellite Communication
            View Business profile
            View Business profile

            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            8 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating

            • Brian M

              11/17/2023

              The company is awful. im a technician thats been working on their stuff for 30 years.. they kept me on the phone for 6 to 7 hours, arguing with them about a defective satellite dish. They had a problem with bad LNBs years ago and theyre having the same issue again. Years ago, they would send you a replacement LNB. But now they want the whole dish back and they give you nothing but c*** abut sending a replacement. Their tech-support team will waste everybodys time and money. It doesnt matter if you give them step-by-step instructions on the diagnosis. Is Wineguard going to pay me $1085 for staying on the phone with them all the time? They refuse to pay the labor to change one of their dishes out because of their defective products. I guess everybody supposed to be grateful that they actually gave you a replacement..

            • Terri P

              11/09/2023

              Their winegard dish playmaker is garbage. It doesnt work like they say it will. It is not a dish problem. Their equipment is garbage and does not work like they advertise and good luck getting a refund

            • Mike S.

              09/13/2023

              I purchased a thor motorcoach several months ago. It has the winegard connect 2.0. Upon setup the unit would not connect to internet. After working with tech support they said the unit was defective. Winegard sent a replacement unit, and stated they required my credit card in case the defective unit on the roof of the camper was not sent back within a month. When I tried to get the the unit replaced I could not find any service centers willing to swap out. Yes, service is thar bad !. I had to return the winegard cell and wifi unit back before I was charged for the replacement, as I did not want to swap out myself on this new camper. My complaint is the garbage winegard is putting on new campers that should actually work as intended. This booster is in the $500 dollar range. I had to purchase a cell booster for signal. Not happy with this winegard connect 2.0 on my camper roof.

            • Anitra W

              08/11/2023

              Me and 3 other people were fired for discrimination of race and sexuality

            • Bill B

              08/11/2021

              This company is selling to Newmar company a version of WiFi ranger that comes with a sim that is locked to their own version of an AT&T plan that offers 20 times higher pricing than normal. It's called FreedomGo. This is not disclosed at purchase. Through several encounters with their tech support, they will eventually tell you the truth. At that point, in order to secure a traditional plan, you must replace the installed sim which is located on the roof of a 13 foot tall RV and requires significant mechanical skill.

            • Matthew B

              08/09/2021

              Ordered antenna online 7-23 said in stock ships 1-2 days..call on 8-2 they tell me don't know why it hasn't shipped but they got 1 and it will get shipped today(8-2)..8-3 look online and they raise price by $30 still says in stock.. 8-5 look online and now it says out of stock..call 8-9 and they tell me its on backorder and don't know when they'll get more and can cancel my order if I like..THIS COMPANY IS INCOMPETENT AND HAS POOR CUSTOMER SERVICE..I WOULD NOT RECOMMEND DEALING WITH THEM AT ALL

            • Frank B

              07/15/2021

              I installed the elite pro in my attic and decided to move it outside. The F connector in the elite pro failed and Winegard's warranty did not cover this and they offered no help save that I could purchase a new antenna. The connection between the antenna and the coax cable should be rated for more than one time. This company is a sham.

              Winegard Company Response

              07/16/2021

              Dear Mr. ******,

              Thank you for sharing your issue and your experience with us. I have asked our Customer Service team to search for and evaluate your case to see how we can help. We do stand behind and support our products, and if the Elite Pro is still under warranty, we should be able to resolve this issue for you.

              Someone from our customer service team will be in contact with you soon at the email address you provided with this message.

              Victor Wachter
              Social Media Manager, Winegard Company

              Customer Response

              07/28/2021

              Winegard never contacted me about the warranty issue. At this point I need to purchase a new antenna seeing a replacement is not likely.
              I would strongly recommend not purchasing anything from a company that does not support their products.

            • Kendra M

              06/24/2021

              Purchased data for the freedomgo plan but I was never able to use it. Right after the purchase I called the company but they were closed so I emailed them. I got an email back to screenshot the about section in which I did. I never got a response. So I called again because it had been a few weeks. A lady finally called me back however she was very rude and claimed I used the data and I should have called the day after. She also claimed that the data I was showing available was not right. The only winegard is connected to my house WiFi or the rv park WiFi but has never been able to use the data because it says not connected. We even use our Verizon hotspot. This company does not want to keep customers who are willing to pay. I wasn't even asking for my money back I just wanted it to work. I will find a better company.

              Winegard Company Response

              07/01/2021

              Ms. McIver, thank you for taking the time to let us know about your experience.

              We researched your case and would like to offer our apologies. It appears we made an error when trying to help.

              Our Customer Service Manager sent you an email with his contact information. We hope we can resolve the situation to your satisfaction.

              We are also going to look into your complaint regarding our agent's tone. We consider this a very serious matter and will take the necessary steps. Our team works hard to deliver high-quality, friendly support to customers, and we will use this as an opportunity to learn and improve.

            Customer Review Rating

            1/5

            Average of 8 Customer Reviews

            Contact Information

            3000 Kirkwood St.

            Burlington, IA 52601-2000

            Visit Website
            (319) 754-0784

            BBB Rating & Accreditation

            B+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 70

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.