ComplaintsforCulligan of Adel
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called culligan to have my water softener reinstalled after basement remodeling. It was already in place and just needed tubing hooked back up. They made the appointment and made no mention of cost. They came out and did the job wrong and water leaked everywhere. I hadn't had time to call them back to tell them it was still not installed correctly. They billed me $95 to install the product without telling me BEFORE they provided the service. I never authorized them doing a service of cost. They said it was on my statement, which it was but I never gave any approval for charges. They said they will not refund it because it was sent out on statements. But again that was after the service was already done. They said they wouldn't have known a cost before they came out but the service man never said anything about a charge or got a signature for any work. I did not expect a charge as I was paying monthly for their services. Ever other service person I've used has had us sign for any costs before doing the job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.