Customer ReviewsforTony Nissan

Had a 2019 Nissan leaf lease and a very disappointing trade with a 2022 Nissan leaf lease. The sales staff were not clear on a few major details about the car that would have effected my purchase. Lots of waiting and miss communication. I was told I would be informed when the 2019 would be up for purchase but I wasn't and now it is no longer available. Below is an account of my experience. On November 19, I went into Tony Nissan to inquire about options on my 2019 leaf as my lease would be ending in 2022. I met with the sales person to go over a few options. I did mention that I was looking into my options for either buying out my current lease or purchasing a new one. During our conversation, irrelevant topics were discussed. Therefore, I was never presented with the information on what my payments would be if I were to purchase my 2019 leaf but instead felt like I was coerced into a new 2022 lease. As for the battery, the original sales person failed to mention that the battery in the 2022 Nissan leaf would be less per trip per charge than my previous 2019 leaf. Had I known that I would not have leased the 2022 Nissan leaf and just bought the 2019 leaf. On Friday, November 19, when I "signed" for the lease, I was told to come back to the dealership in the evening, as the car would be ready by then. However, when I arrived an hour before closing like I was instructed, I was then told to wait again and eventually was told that I would have to return the next day because the car was not yet ready. This day was very upsetting. They could have called or texted me about the car not being ready on time as to not waste my time coming all the there.When I finally received the 2022 Nissan leaf on November 20th, I was helped by another sales person, as the original sales person had an emergency, and was told that I would have to wait on receiving the Disclosure forms, as we were waiting on the original sales person to sign and that I would again have to come back for the safety stickers. I was then told that the only person in charge of the safety stickers was gone for the day and that the safety stickers were locked away. Making these trips to the Nissan dealership is very exhausting from home and the back n forth in traffic isn't the best. When I mentioned to the original sales person about the battery difference a day after driving the 2022 Nissan leaf he said it was already too late to buy the ******************************************************************************* when a new shipment would come in. This did not happen. It was already bought. Then on November 22, person in charge of the financial part, left a message on my phone to inform me that there was an error on the lease papers and that the monthly amount would decrease by $5. As I work a full-time job and was unable to pick up my phone, we played phone tag for a few days and he was out of the office for a few more days. I was finally able to make an appointment and resign with the financial representative on November 27 and I had to ASK about the safety sticker as well as the disclosure form, the form I was waiting on the original sales person to sign. At this time, I had to wait for the original sales person as he was at **********. After 30 minutes of waiting, I finally received the safety sticker and the disclosure form that was still not signed. Finally, the original sales person signed it in front of me, and then I had to wait a bit more for my copy. After work on December 1, I went to Tony Nissan to try and meet with someone that could help me itemize the prices to find where the difference of $150 was in my monthly payments. I was told by a sales representative that the sales manager, was gone for the day and that I would be able to meet him the next day. When I went back on December 2 after work, I was told that he had gone home early due to a family birthday party. I completely understand family is important but I do believe anyone could have contacted me and talked about meeting at a more convenient time. Again, no communication whatsoever on the timing so I again wasted my own time with an unnecessary commute. While I was there the original sales person did have me meet with someone, but he wasn't able to assist in any way as he stated that my inquiry was "out of his pay grade." I do appreciate his honesty, though this is unacceptable for any company that would like to be taken professionally.I was finally contacted by the sales manager on December 3rd, who informed me that the prices for vehicles on the Nissan USA website are priced differently than what is offered at the Tony Nissan dealership. He also said that the dealerships are allowed to go above or below the prices that are listed on the Nissan USA website. So the $150 difference is somewhere in that pricing area.