Customer ReviewsforSteve's Plumbing Service

Our toilet drain clogged the morning of March 11, 2024. I obtained the list of recommended plumbers from our Condo Manager. After calling the 7 plumbers on the list, nobody was able to come on that day. Seeing television advertisements by Steve's Plumbing which gives the viewer an opinion that they are fair priced, I called them and was told that they were able to come at about 4 PM. When the repairman arrived a little after 4 PM, he first assessed the problem and said that we have to agree to paying the estimate before he could start the job. The estimate was $1,615.06 which included the after-hour charge. My neighbor and I thought that the estimate was extremely high but at that time, we were in a poor bargaining position, so we signed the estimate to start the job. The repairman then went to his truck to retrieve his tools and found that his wet vacuum was missing, and he said that he could not start the job without it. He called a second repairman who had a wet vacuum in his truck who arrived a little after 5 PM. The second repairman stayed to help but only worked 15 minutes to vacuum the water. The first repairman worked about 1 1/2 hours to remove the toilet and unclog the drain for a combined time of 1 3/4 hours actually worked. When the job was completed, the first repairman said that the estimate was the final cost. Being that our price issue was with Steve's Plumbing and not the repairman, we approved the job as being completed. To confirm to myself that the prices charged were exorbitant, I called several plumbers on the approved list, when I told them that I think that I was overcharged, without my volunteering any information to them, they said "Was it Steve's Plumbing?" They also confirmed we were grossly overcharged inclusive of the after-hour charge. Apparently, the plumbing industry know that Steve's Plumbing has earned this reputation of overcharging for services which to me appears to be a "bait and switch" TV tactic.

****************,

I appreciate you bringing this to our attention, and we will review the information again. Im sorry to hear about your disappointment with our prices. Our prices here are job based and we do not charge hourly, but most importantly we give you the most upfront cost that requires your approval before any work is done, so that there is never a concern. *****'s Plumbing & A/C Services may not be the cheapest option on the market, but our prices are accurate for the quality of work our customers receive. We value all customer experience as it helps us make the proper adjustments to remain a viable and dependable company. We always aim to deliver a great experience and strive to provide the best quality of service. I have already bought your concerns to our Plumbing Manager, **** and he will reach out to you directly. We will do our best to see how we can resolve this issue with the best of intentions for both parties. We understand that you may be frustrated, but if you could please give us the opportunity to correct the issue with our service. We would love to make it right.


Sincerely,
***********************
Office Supervisor
*****'s Plumbing & A/C Service

Not reliable. I booked simple A/C service 2 months ago. *****'s has cancelled the appointment 3 times in a week, and now I am left in a bad situation, as I have to move out of the house. I would definitely look for another business if you need dependable service.

******************, 


Im sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention. We will use the feedback to make us better and to ensure this doesnt happen again. It was already brought up to upper management in regards to hiring more A/C Technicians so we can avoid rescheduling and push back in the future. We understand that you may be frustrated, but if you could please give us the opportunity to correct the issue with our service. We would love to make it right! Kindly give our office a call at ************ or if you prefer please email me at *********************************************************** so we can assist you.

We hope to hear from you soon.

Respectfully,
***********************
Office Supervisor
*****'s Plumbing & A/C Service

I could not be happier with the service I received today!!! ****** and *** were professional, knowledgeable and helpful. I got same day service and when there was another problem later in the ******************** came back! He absolutely went above and beyond. With this kind of service, I will recommend Steves to everyone in the ****/***** area. Thank you from the bottom of my heart!

**************, 

Thank you for taking the time to leave us a 5 star. We are very thankful to have had the opportunity to work with you. We are thrilled to hear that ****** and *** provided you with excellent service. I made sure that they both got the recognition they deserved. They will be happy to see your review. We're so happy to hear that you enjoy our service.

Mahalo again for allowing us to serve you and we hope to serve you again in the future.

Best Regards, 
***********************
Office Supervisor
*****'s Plumbing & A/C Service

As I see it, excellent customer ********************** and skills - awesome!

**************, 

We are incredibly grateful that you took the time out to leave us a 5-Star review. It is our goal to provide all customers with the best service there is. We're so happy to hear that you enjoy our service.

Mahalo again for allowing us to serve you and we hope to serve you again in the future.

Best Regards, 
***********************
Office Supervisor
*****'s Plumbing & A/C Service

HIGHLY recommend!!! I scheduled an estimate, they gave me a call first, the technician, *****, was very honest, precise and incredibly knowledgeable. His expertise is extremely apparent! (He gave me choices and options and then did outstanding work in very little time)! The price was very fair and also he's hilarious and brightens your day ;-) Within an hour I was saved from black moldy pipes (which he found instantly)! My manager had said I needed three other repairs, but ***** quickly analyzed the situation and pinpointed a single issue.I cannot recommend this service enough and am saving them in my phone as go-to technicians! Thank you ***** and *****!!!

************,

Thank you so much for the review. Seeing that you had a 5-Star experience is the best thing we could hope for! We are very thrilled that ***** and ***** were able to take care of your plumbing needs. Knowing that you are completely satisfied makes ** feel greatly appreciated. We're so happy to hear that you enjoy our service.

Mahalo again and we look forward to serving you for many years to come!

Best Regards,
***********************
Office Supervisor
*****'s Plumbing & A/C Service