Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used C&J Solar for my solar panel installation that came with a 10 year's installer's warranty that ended at the end of September 2022. I filed a defective microinverter with C&J in March 2022. They said they would reach out to the manufacturer, which is also still under warranty, for a replacement. I didn't back from C&J until I called to get an updated status. This happened a few times. I finally was told that they had the part and they could install it on Veteran's day of this year, November 2022. They installed it, but insisted that I pay the installation fee because I was "Out of the installation warranty". I reported the defective part back in March, WAY before my warranty was expired. I feel like since my claim was filed prior to expiration, that it should be honored by the warranty. Just because the part took so long for them to come in and they took so long to get back to me, that they should honor the warranty and not charge me for installation. On top of that, the part is still not even working after they replaced it. My microinverter is still not reporting data. I called Enphase, the manufacturer, to confirm this, and they have verified that it is not reporting.
Business response
01/25/2023
As of 1/24/23 the customer was contacted and will be refunded for the labor charge for installing the warranty inverter. Also Enphase was contacted on 1/24/23 and we were informed that the warranty inverter that was installed was working on the day that it was installed then failed the next day and never worked since. We were also informed by Enphase that it may be that the inverter is not the issue as they informed us back in May 2022. Enphase instructed us to go back out to the site and check the photovoltaic panel and report the readings to them so they can determine what the issue is. We are scheduled to go out and check the panel on February 1, 2023. If the issue is the panel, if that model still exists it will be covered under warranty.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.