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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am on Social Security disability with a family of four. I am paid less than $1600 per month and they have me with over an $800 a month payment. I would like to get a copy of my original credit application, showing what they said I made. There is no way I can make this payment going forward and they rip me off I would like all my money back
Business response
02/08/2024
*********************************,
In response to your BBB complaint, I have attached a copy of the credit application that you completed on September 21, 2023. In addition to your income from Disability, you indicated your compensation from your painting job on the credit application. Please let me know if you have any questions or need any additional information relating to the purchase of your vehicle from the Windward Auto Group.
Thanks,
*****************
***********************************Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my Jeep to get work done under warranty in November. Every week I was told that my Jeep was going to be ready the next week. I only got this information by waiting 45 min on hold each time that I called. I escalated up to ************ itself. They kept saying that they had completed all the work except one part that they were waiting for. In March, I went to the lot and walked in the back where I had parked my vehicle. The battery was completely dead and had not ever been moved. They had also let my safety check expire even though that was also on my to do list when I dropped it off. I had gotten an oil change in October before bringing my car in and letting it sit for over 4 months. The oil needs changed again as it is full synthetic. I am also concerned about ethanol gas sitting in the gas tank for so long. When I filed a claim with ****, they had a hard time reaching the dealership service department as well. I did however, get my car back within a week. After Jeep finally got ahold of them. I noticed grease on my wheel well where they did change my passenger cv joint. That was weird because they had told me that it was the rear differential that was bad. When I got the car back and washed it, I thought they just made a mess, and I was not in any hurry to have any contact with that dealership after they kept my car for over 4 months. After several car washes the grease was actually getting worse and I climbed under my car to investigate. When they put the cv joint back on, they didnt secure the boot and all the grease poured out and got rocks in the joint. I was forced to call the dealership. They got my car in and said that they would order the part and get it on the rack right away. That was in the first week of July. They have pulled the same stunts. Next week.As of yesterday, my car is supposedly on the rack. They said that they think there is a primary problem that was missed that it making the cv joint go out. I just want my car back.Business response
08/21/2023
To Whom it may concern,
The vehicle is still in our repair shop. We are currently waiting to receive the final parts from **************** The eta is 8/28/2023. When the parts are received the repair will take an additional day. The customer has been provided a rental vehicle to drive, while theirs are down. unfortunately this is a situation we can't control because of parts availability. We will do everything with in our power to remedy the situation as fast as possible.
Aloha,
*****
Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car from your folks back in December 2018. Had the car shipped to the Big Island. Went to register the car here in ****** and there was a lien and several traffic violation fees on the car prior to our purchase date. We are unable to register this car due to the previous owners fines and fines unless we pay for them. Ive been in contact with dealership (*********************** and ***********************). Ive been in contact with **** (before the pandemic and after the pandemic) and When I spoke with him he said he would take care of it and call me when its resolved. He has NOT reached out to me with an update. The car had been sitting for the past 3 1/2 years now since were unable to do anything with the registration. Also, Warranty on the car has expired. Today, I tried calling ******* (Sales Manager) and his voice mail isnt allowing or receiving for ** to leave messages.Business response
05/04/2023
Aloha,
The following is the current status of this case.
Please let me know if you need further assistance.
***********************
General Sales Manager
I WENT INTO E COURT KOKUA TODAY TO SEE THE STATUS OF THE TICKET THAT WAS IN DISPUTE WITH OUR DEALERSHIP. IT HAS BEEN SATISFIED AS WELL AS THE TICKET THAT HER SON IN LAW WAS RESPONSIBLE FOR HAS BEEN RESOLVED WITH THE COURTS. JUST WANTED TO GIVE YOU AN UPDATE.
MAHALO
***********************Sales Manager
Initial Complaint
09/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We bought a new Hyundai Palisade on August 1st 2022.We provided them with the current vehicle payoff information to them at the signing. After over a month we noticed the old car was still not paid off and due date approaching. Up until then, the staff there were attentive and followed up and asked for a 10 score review but then when we started asking about the pay off, their response was very slow and not truthful. They said that the payoff was shipped but failed to provide tracking number and check number. When we continued to press for more information, they told us the check was mailed on 8/26/22 (after my due date, more than 3 weeks after the purchase) and was sent to TX. PenFed headquarters are located in Virginia and Nebraska. There's also a 3rd party company they use for car titles in CA. TX does not have only branches. After more days passed by, we figured out that they have sent the check to the wrong financial institution! (USAA...their headquarter is in TX). Once we brought this up, they admit the error and attempted to correct the matter by issuing another payoff check to be sent to the correct financial institution and to the correct address. We asked for the tracking number and the check number again but we never received it. This morning, on 9/14/22, 45 days after the purchase, they just informed us again that they are preparing to ship the new check and according to the tracking number provided, it has not been shipped yet. They have failed to provide the check number again and I have lost all confidence that it will get done. My former loan now shows late status. The lack of ownership and complete lack sense or urgency on their part is completely unacceptable. Please assist us in getting my former vehicle paid off and not affect our credit.Business response
10/19/2022
Aloha,
Regarding the customer's statement of the problem, ********************** has since contacted the customer and verified the appropriate financial institution to pay off their trade. The payoff has been sent and applied to the customer account. We have also agreed to give the customer $500.00 to cover any additional charges they may have encountered and for their inconvenience.
Sincerely,
***********************Customer response
10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
09/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
After paying my car off in October 26 2021 early I requested a refund on one week later my cars extended warranty and gap coverage I went in personally and I called with no response. Still 10 months later no response from Windward dodge Chrysler Jeep. This is not right we as consumers deserve better. This VW Tiguan was paid off years earlier. Please help me to get this resolved I should be getting back a decent amount. I would like my refund for both and they are not cooperating. Please help me to settle this.Business response
10/13/2022
******************************* cancellation request has been processed on Sept 28,2022
(original cancellation request was submitted on 9/30/2021)
The cancellation effective date was June 02, 2021
FCA will mail refund of $235.32 for GAP policy directly to customer
(note: no refund on Service Contract, FCA will send a letter)I hope this helps to clarify the refund. Please let me know if you have any questions.
Aloha,
*****
Customer response
10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid my truck off in Mid October 2021 from Windward Dodge.Around early november I went in to show that I paid my truck off and according to my financial consultant at ******************, I never used all my Gap so I should get a refund of around $500. So after I filed the paperwork at Windward Dodge, the finance worker said I should expect a check within 6-8 weeks. So I waited and never received a call so I called the financial department at windward dodge and every time I called no one would answer and I would be on hold for ***** to sometimes 30 minutes with no one picking up. So around mid ******* was about 8 weeks and I decided to go to windward dodge, I got there and he told me that they were backed up and if I never got a call in 2 weeks that my check has come in then to call the number. I waited 2 more weeks with still no call from them so I tried calling them and still no answer from windward dodge.Business response
02/19/2022
Hi ***,
I have received your request and do apologize for the lack of communication from us. I will research the refund request and find out where it is in the process. I will respond to you by Tuesday.
Aloha,
*****
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.