ComplaintsforKing Windward Nissan LLC
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Complaint Details
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Initial Complaint
07/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Tuesday July 5, while driving our Electric Nissan Leaf on the H3 ******* bound the car lost power just before entering the ************* to which I noticed that the car had automatically shifted into Neutral. I could not get it to shift back into Drive. Thank goodness I was able to coast the car to the side of the road inside the tunnel where it took several tries before I could even turn off the car. When it finally turned off and I restarted the car, I still couldn't get it into Drive. It wasn't until the second restart that I was able to shift into Drive after which I drove straight to King Windward Nissan where it has since been sitting.We were told it would take 2 months for a new battery which by the way is still under warranty, to arrive from *****. Unfortunately Nissan could not provide us a loaner and they also refused to approve a car rental for the duration of the repair.If the battery issue is still under warranty, could Nissan find some way to accommodate our request? I'm sure you can understand the inconvenience that we are going through without our Leaf.Customer response
07/14/2022
The business we are filing a complaint against is King Windward Nissan located at 45-568 ****************** *******, ** 96744Business response
07/15/2022
We are very sorry to hear of the delay in getting your new battery for your Leaf. Fortunately it is covered under the manufacturer's warranty. Nissan, like all other auto company's are experiencing severe parts delays. At this time, there is no accommodation for loaner vehicles for these delays. I am in communication with Nissan regarding this specific issue to try and get an exception regarding a loaner. We agree that 2 months without your car is an unacceptable inconvenience. We apologize for that and will continue to work with Nissan to address this issue.Customer response
07/18/2022
Complaint: 17545649
I am rejecting this response because:Although we appreciate their apology which is the norm for most complaints, they are still not making a sincere and concerted effort to resolve the issue of a loaner or car rental for the time that it will take to fix the car. Their poor customer service and uncaring concern for their customer is a true disappointment.
***************************
Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2013 and 2015 we purchased cars from King Windward Nissan with the promise of free lifetime oil changes, safety inspections, and car washes. During the start of the Covid19 pandemic car washes were suspended understandably. Now that the pandemic has ended and businesses have no more restrictions, car washed are still suspended and we are not getting what we were promised when we purchased our vehicles. King Windward Nissan will only wash our vehicle if we are taking it in for servicing. I contacted the General ********************* and he said the due to the pandemic he is unable to get personnel to operate the car wash.Business response
04/27/2022
King Windward Nissan is forced to suspend the car wash only service due to a shortage of personnel. Whether or not this continuing issue is caused by the pandemic I cannot say though the issue started with the pandemic. We are still delivering the free oil changes and safety checks and are washing the vehicles when they come in for service. We are also starting up our shuttle service and reopening our express lane as we fill those open positions.Customer response
04/27/2022
Complaint: 17113685
I am rejecting this response because:Nissan promised the lifetime car washes with both our vehicle purchases. This should be honored for all those customers who purchased vehicles under that promotion.
Sincerely,
*****************************Initial Complaint
04/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Payed in full for a used car. Dealership refusing to sign title over after two months. I paid for the car, give me the title.Business response
05/11/2022
King ********************** never refused to sign the title over. *************** was fully aware that there was a parts delay on a needed part so we could complete the safety check and transfer the title into his name. When the part arrived, *************** was notified and he brought the vehicle in to have it installed. We submitted the paperwork that same day to DMV and *************** has his title that was properly transferred into his name.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.