ComplaintsforKilauea Pest Control, Inc.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Dec 20th 2023 I was emailed by Kilauea Pest an estimate on the fumigation of our house after an inspection was conducted. They assigned **************** as our fumigating company for the agreed upon date Feb 10th 2023. All agreements were made and papers signed prior to fumigating date. We agreed upon paying 50% before & 50% after. On Feb 10th 2023 around 12pm we followed all preparation procedures and left the house. The next morning our neighbors had notified us that the fumigators left the premises, and while they were gone, our tent flew off. We were told the tent was blown off for approximately an hour or so. The neighbors noticed half of the tent was off around 12am and was not secured fully on until about 4am, due to multiple neighbors complaining. The neighbors did not see any repumping of gas after re-tenting. They told us they had notified the Pest Control representatives that were working, and were told "If you smelt anything or if it was that bad you would be dead right now." A month after fumigating, live termites and termite droppings were found in our home.We called Kilauea Pest about our issues and they verbally reassured us that if signs of live termites were found within the first 2 years they would refumigate our home, and extended our spot treatment warranty to 6years. Pest Tech has been coming every single month to spot treat for our termites, but nothing is helping. While renovating parts of the house, the construction workers and I have found live termites crawling in our wood and leaving lots of droppings. We have expressed to the manager that we require a refumigation of our home, and even provided two live termites in a jar when the manager came to inspect our home on Jan 12th 2023. He verbally agreed that our home should be re-fumigated. On Jan 16th 2023, the manager called us saying that we had insufficient evidence that our home is infested, and the termites need to be alive ON THE HOUSE. We want a refumigation or refund.

  Business response

  02/09/2024

  We are grateful for the feedback and the opportunity to connect with this customer. We've already been in communication with them and the issues have since been resolved. If there are any further issues, we are happy to continue communication with them.

  Our initial response back to the customer was the following:

  Thank you for your feedback. We regret the issues with the fumigation service in February 2023 and understand the inconvenience caused. When the tent issue occurred, Pest Tech offered to re-fumigate at no additional charge, but we honored your choice for a warranty extension instead of re-fumigation at that time.

  In December 2023, Pest Tech returned to inspect and treat under this warranty. They found no termite activity, likely due to the treatment you applied with a product from a home improvement store. This self-treatment might have impacted the effectiveness of our professional services. Please contact us to address any concerns. 

   

  
  

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