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Find a Location

The Ohana Addiction Treatment Center has 1 locations, listed below.

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    Business ProfileforThe Ohana Addiction Treatment Center

    Drug Addiction Treatment

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The Ohana Addiction Treatment Center is an alcohol/drug abuse outpatient treatment center and integrated sober living facility, using holistic approaches and adventure therapy.

    Products & Services

    Drug Addiction Treatment, Drug Abuse Information, Counseling, Sober Living Facility, Holistic Health Practitioner

    Business Details

    Location of This Business
    75-5915 Walua Rd, Kailua Kona, HI 96740-1375
    BBB File Opened:
    2/8/2021
    Years in Business:
    3
    Business Started:
    8/30/2020
    Business Incorporated:
    8/30/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • The Ohana Retreat LLC
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Elliott Smith, CEO
    • Mr. Kyle Robin Jones, Program Director
    Contact Information

    Principal

    • Mr. Elliott Smith, CEO

    Customer Contact

    • Mr. Elliott Smith, CEO

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    On April 15, 2023 I entered into a mental health facility for my depression and to taper off of a medication I was currently on. Prior to traveling to this facility, I was promised there would be medical staff on site at all times to monitor my taper and withdrawal symptoms. They also verified my insurance, saying I needed to send them a payment up front for my portion of the in-network insurance coverage before arriving to O'Hana treatment center. Once I arrived to the facility on April 15th, 2023, it was not the case that there were medical staff and after a few days on the medication they prescribed, I was only able to speak with administrative staff about my intense symptoms from the rapid taper and the medication they used to taper me off of my previous medication. I was having such severe symptoms that I was needing emergency medical help, and they were not able to reach the doctor who prescribed the medication which they used to taper. After fainting multiple times, the paramedics were called by another resident in the program, and then soon after they left the administrative person who was in charge that day asked me to leave the program. I was not offered help in finding another program to enter into while I was experienced such severe symptoms. I was out of my home *****************), and the treatment center was in ******. My only option was to fly home while still experiencing such severe symptoms from the taper medication and from too quick of a taper that was not monitored by a medical professional. I was not given a ride to the airport after they asked me to leave, even though I was in very poor health. I would also like to mention that the administrative staff were the ones administering the medications to residents, which they said is actually required to be done by a medical professional. Since coming home, I've continued to have severe symptoms as a result of the medication they prescribed and as a result of medical neglect.
    Read More

    Customer Reviews

    0 Customer Reviews

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