ComplaintsforLei Floor and Window Coverings

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased flooring & installation on 9/29/21 from *************************************************** Coverings, **** After installation, installer instructed me to remove blue tap 24 hrs after. I waited 48 hrs and when removed is when I realized there were 2 different transition colors that didn't match the floor. I had sent the salesman numerous emails asking for the matching transitions. He would continue to say that it's coming from the mainland. I sent numerous emails to salesma & rarely received a reply. Another salesperson asked me to forward my ***************** to her and she didn't reply either. About 8 weeks ago I walked into the store & spoke to the salesman personally, he kept saying its on it's way and using shipping issues as an *********** just have to wait. He said he will have the owner contact me. No response from owner. About 2 weeks ago I called to follow up again and was told this salesman is no longer working there. The transitions are not applied correctly also. Rubbish is trapping under it and makes a crackling sound when stepped on. I had same type of flooring installed in another condo by another installer and it had matching transitions and no problem with how it was installed/sealed. If there wasn't matching transitions available for what I chose that information should have been disclosed and I would have chose another. I would have not purchased if I knew this one didn't have matching transitions. I haven't received any apology or courtesy follow up email or call from any associate there or from "the owner". No one reached out to try to resolve this issue. I paid $4790.34 & still paying on a timely basis, Invoice #*****. Requested Resolution: Full or 90% Refund or Replace with another flooring choice that have matching transitions compatibly priced or Install matching transitions asap.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  3/22/2022 Call ************, we are interested in the countertop. Will pick out stock when we arrive to take delivery of travertine. Concerned because seemed to be only 9 in stock. **** tells me not to worry, 30 more in warehouse. 3/23/2022 **** sends me an invoice for the requested countertops. I pay the invoice online. Previously told they do not take anything less than 100% payment before delivery.3/25/20022 Take delivery of travertine. Told I can take countertop too. Don't have a frame to support the countertop, will have to coordinate with the fabricator and return Monday to pick up the stock. Ask to select stock now, **** tells me not to worry, plenty in the warehouse. 3/28/2022 Fabricator meets me at the warehouse for delivery. Warehouseman takes us to three pieces of material, two of which have visible chips from the surface and a long, scarring scrape on the top. Items are unusable. Informed this is old stock and I had received a sales price. The *************************** the warehouse are newer, will cost $300 more per piece. Not acceptable. Find ****, tell him if I am to take them in this condition, the price must be adjusted or I need the unmarred stock from the warehouse at the price agreed. He tells me, we are a scratch and dent business, this is what you paid for. I pull pictures up on my phone of their stock display, with no damage and tell him, thats what I paid for. He disagrees and I tell him it is not acceptable and refuse delivery. Request refund. He says he will have to talk to the warehouseman and his boss to straighten it out. 3/31/2022 Check status of refund, no joy. Still need boss OK.4/1/2022 Check status of refund, boss will return Monday. 4/7/2022 Check boss status. Offering store credit. Unacceptable. **** tells me this is very generous. I ask for the bosss phone number. He is off island. **** recommends text. I do. No response.Bait/Switch, deceitful about pricing and broken contract (time of delivery).

  Customer response

  04/20/2022

  The attached photos of the businesses pages reflect the other names they do business under and includes their physical address. The invoice I sent also provides this information. Please let me know if you need data. 

  Customer response

  04/22/2022

  Their incompetence knows no bounds. Attached you will find a redacted copy of my license with my full name on it. They have me listed on the invoice that you have with my middle name, *************************, not my last name, *******. I have highlighted my names on my license so you can see. 

  As for the invoice, this business is listed locally as Lei Flooring and invoices as Flooring ******* Maui. I have attached a picture of the ****** search and website address, where you can see clearly that they are one in the same. Do I need to list other Doing Business As in the complaint filing?

  I've also attached a copy of my credit card statement where they have charged me the amount of the invoice, highlighted for your reference.

  If you have further questions, please contact me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩