ComplaintsforIsland Auto Exchange
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I was interested in a car they had and it was still getting some repairs. They told me it would be ready in a week. After two weeks I went to look at the car and the repairs they said they did already. Nothing had been done to the car and a brand new scratch went from the front right bumper all the way down the right the right side of the vehicle to the back quarter panel. It was such a deep scratch that little pieces of paint were still falling off. This was a deal breaker for me. I told them immediately that I will not be taking the car. They have refused to give me my deposit back and have taken out a loan in my name with Pentagon Federal. I have called Pentagon Federal to request the cancelation and they tell me that they can't and Auto Exchange has to do that. I will have to take these thieves to small claims court! Pathetic! Avoid at all possible!Initial Complaint
08/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive purchased and paid in full, a vehicle in the end of May 2020, and havent received my registration and title.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.