ComplaintsforTam's Shoe Repair

• Initial Complaint

  02/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  The owner had repaired my slide and I was to pick it up but the next day Covid lockdown happened. I tried calling several times but the voicemail was full. I sent a note to the shop but havent received a response. The slide (black pair of Naot with sparkle on the strap) has never been worn so I just want it returned to me. It was in a white plastic bag. ******* has always done excellent work.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a neighboring tenant in the building where this store is located. The store has been closed for nearly 4 years. We have had multiple instances of "customers" of this shoe shop coming into our location (as well as bothering other neighbors) demanding for access to the shoe store so they can get their property back. It is completely unacceptable and hurtful that the current operator has done nothing to return property to it's rightful owners -- there is just simply no excuse for that taking 4 years. Kaimuki is a wonderful community of people and small businesses and this owner/operator has left it with a vacant rundown eyesore. My reason for writing this is because our pest control contractor strongly believes that this unoccupied shoe shop is worsening a rodent issue in the neighborhood. The store has been vacant and literally untouched for years, with piles of junk in the store even before it was abandoned (you can see photos on yelp). No doubt rodents and pests are nesting in this unit and worsening the pest issue for the neighborhood. The building next door has had tenants close down due to rodent issue and I fear my space will be next. The landlord has said they tried to contact the shop owner/operator. Whoever this owner/operator is, they need to return and deal with the issues that they have caused, or else surrender the location so it can be cleaned and taken over by an active business. Zero effort has been made over the course of several years, and that is a real shame. It's time to own up to reality and do what is right. Many people in this neighborhood are furious at your lack of action.It's been over 6 months since your "estimate" on BBB of when you would return and open the store. If you are that person who is currently responsible for this: wake up and deal with it!!!!!

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need my shoes back.The circumstances surrounding this unfortunate need to submit a complaint, echoes the previous 2 from other people.I dropped off shoes (leather boots) to be repaired a month or 2 before covid, and wellthe store has not reopened, no effort on *********************** part has been taken to reach out to me, and all shoes are still sitting inside the store. Due to my location of work, i walk past it every day. Do you know how frustrating this is? To *see* this. Every day. All i want is my boots back. I do not seek money, i do not seek for them to be repaired. All i seek is action from Garret or ************* to return them to me so that i do not have to take this further within a court system. Please just reach out to me. I understand your answer to the complaintant in 2021; however, it is 2023. The excuse timeframe has been exhausted.Please resolve this.********************

  Business response

  03/13/2023

  Good morning Better Business Bureau and ************************************,
  
  My sincere apologies for the lengthy delay of replying back to your email message.  Currently, I am in the Midwest of ***************** for work and training since the middle of February 2023 and will be returning back home in a week and a half (tentatively March 20th).  I have listed down **************************************** name and contact information; and if I may please request the color of her shoes, shoe size as well as if her shoes are high or low heel?  This will assist me a little more easily to locate her shoes.  Thank you in advance.
  
  I accept full responsibility for this complaint and I truly do understand that any type of excuse is not acceptable.  My plan for this situation will be to make the time to go into the shop and locate ************************* shoes.  Once her shoes has been located and found, I will contact ********************* and deliver the shoes to her.  As for the length of time, will not know until I return back from this work/training trip.  Once a schedule has been made, I will have a better idea but for the time being, would like to tentatively say around 2 weeks after my return; (approximately April 9th-15th).  I am hoping that this time table is acceptable.  
  
  Once I return, I will do the best to my ability to accomplish and complete this task. Since my surgery and pandemic, my goal in life is to be positive as possible and also keep a positive environment around myself and family.  There's been some life changes that I have made over the years and have slowly been able to coupe with facing negativity.  As mentioned, I will do the best to my ability to accomplish and complete this task of recovering **************************************** shoes.  
  
  My sincere apologies again for the lengthy delay of replying back to your email message.  Thank you very much for your time and patience.  I am hoping that this plan is acceptable and will forward any updated information once I return.  **** care and stay safe.
  
  Sincerely,
  
  *********************
  

  
  

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had dropped off 2 pairs of shoes to have repaired and my Louis ******* purse to repair. This was at the start of 2020. ********** has since closed his shop and there is NO way to contact him to get my valuables back.I left many phone messages, but no call backs. Now when you call Tam's you can't leave a message because the voicemail is full. I've left many notes under the business door to call **** have not received any call back.Can you please help me get my property back, it's valued over $2,000.00

• Initial Complaint

  07/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my shoes in for repair. Tam's closed down during covid and has not opened. I called, but his message box is full. I left a message under the door on July 5, asking for my shoes and leaving my phone number and have not heard back. I have been going to this shoe repair shop for decades; would just like my shoes back.

  Business response

  08/16/2021

   

   

   

  Due to COVID, obeying mandates by the local government, and being Asthmatic; we were forced to close.  Attempted to reopen but during this pandemic, tested positive once, had to isolate myself twice, and been experiencing health issues that led to hospital visits and having Major Open Heart Surgery in July (last month).  The recovery period from the team of doctors is mentioned to be at least 8 weeks. At the end of the recovery period (ending of September), the team of doctors will determine of when I will be released and able to do normal things.  Will advise any updated information when it is made available from my doctors. Due to recent rise of cases in ******, we are being very cautious of my surroundings and attempting to be safe as possible. If there are any changes, will advise. When I am healthy to be able to lift and be mobile to do things on my own and not require assistance, will do my best to recover customers shoes.  In the mean time, would like to please request for patience and understanding of these unforeseen events. Thank you very much for your patience and understanding. Mahalo.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩