Business ProfileforHawaii Energy Connection LLC

In the beginning, KumuKit was so responsive and prompt in scheduling quotes, receiving payments, sending over contracts, and making appointment for installation. However, things changed when we began to experience issues. Our salesman would buck it over to others. He would give numbers to call to set an appointment for troubleshooting. It was often blamed for brand of battery rather than being solution oriented. We would hear, "generac is experiencing issues" or some pv panels need troubleshooting or reset. One field guy has been the only helpful worker from Kumukit. He has helped to keep track on how our system is working. He is prompt in putting in work orders to replace parts. He even recommended to KumuKit that a battery replacement would be best. We installed our system in late 2020 and the field worker has been replacing parts and troubleshooting over a 5 times in one year for the past 2 years. KumuKit's top service is only top notch in sales because it is a marketing scheme. They want to reel you in for installation and then is no longer helpful. We have 2 generac batteries and 27 panels yet our bill is consistently over $300 and even on some months it was over $700. I would never recommend this company! WHAT A SHAME!