Business ProfileforAmerican Leak Detection of Greater Atlanta

I contacted American Leak in the fall of 2022 due to a potential leak in my pool. I paid them a leak inspection fee around $450 and they suggested a skimmer throat repair for a total of $680 more. After a few scheduling issues, they finally came out in February 2023 to do the repairs. Unsuspecting to me, the repairs never seemed to work as I discovered an active leak upon receiving the first water department bill in October 2023, which was $1200. When I called American Leak, their response was that the warranty had expired and they were going to charge me another $450 for the inspection and then charge me again for subsequent repairs. I explained that I would have not known about the leak because my pool has an auto filler and therefore the water bill was the only indication. Water bills lag a few months as well as I had a credit with the water department from the original leak. Therefore, I can confidently say that the leak occurred during the warranty period even though I was unaware at the time. Long story short, I gave them a chance to make this right but they have been avoiding me for at least a month after several attempted calls and emails. Now I am having to pay another company $1200 more to fix the issue. I am requesting a refund for the repair portion of what I paid them as the repairs did not work. In addition, I would like for the company to be more transparent about the 3 month warranty period as that is an extremely short period of time to determine if a leak is persisting. I am disappointed in the way they have handled the issue since bringing it up to them more than 4 months ago.