ComplaintsforAtlanta Custom Wraps
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid ($1142.90) for a partial wrap of my 2022 Chevrolet Corvette and after some months it started to shown the creases of where Atlanta Customs wrapped it. I made contact with the shop on 09/03/2023, advised of the issue. On 09/05/2023, the shop responded that they could definitely get it fixed up. They stated that they could probably get it in the next week. They further advised that I would receive the available dates on tomorrow. However, on the following day no information was received. I reached out again, on 10/10/2023, and still no response. As you can see from the attached invoice the partial wrap came with a warranty and I am well within that timeframe.Initial Complaint
09/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I hired Atlanta Custom wrap my car. I purchased the best vinyl wrap that is available! When I got home, I realized that the entire wrap job was horrible! There were bubbles and crooked cuts all over the car! As the car warmed up, the wrap got worse and worse! they didn't even seal the edges of the wrap! So the edges started coming up and more bubbles began to appear due to the poor prep work done on the car. There were even places where there was dirt or debris under the wrap! I contacted them and asked to get this car fixed, but they told me that it was my fault!! They told me that I got bad wrap and brought them a dirty car that had a bad paint job! The car had an excellent factory paint job on it! The wrap that was used on the spoiler was their wrap! And the spoiler and the engine bay of the car where freshly painted by Regal Nissan! A fresh factory paint job! I tried contacting them, but they were very rude and unprofessional and never replied to my refund request of $2,701.40!Business response
09/16/2021
Business Response /* (1000, 5, 2021/09/07) */ **** ******** IS NOT THE OWNER OF THIS CAR! This complaint is far from accurate and the anger of a child that was hired by the OWNER of this car to do work on it and he trashed it. The only thing we were hired to do was wrap a car that had bad aftermarket paint and wrap he provided. Which he was informed would be a problem and he pushed us to wrap it anyways as is and told him bad paint would cause this to fail, and his response was he didn't care, it wasn't his! So id be happy to explain, show pictures and video of this situation to anyone who inquires, with joy! :)
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.