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Business Profile

New Car Dealers

Volkswagen Of Warner Robins
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our vehicle, 2010 ** ***** ***, was taken to this dealership in November of 2022 for recall work. After numerous notifications advising us that the vehicle would be ready for pick up on different days, the dealership finally admitted that they in fact had not completed the required work and that it would take longer than initially quoted (one week). On the final notification that the vehicle would be ready we then received another call that the battery was now dead and that we would need to purchase a replacement battery. Our vehicle was at the dealership for over 40 days. 3 days after receiving the vehicle back, our battery was dead. We contacted the dealership and made an appointment to drop off the vehicle again. After the vehicle sat at the dealership for 5 days without any work being completed we contacted the general manager and left a message. The following week after not receiving a call back we contacted our service technician again. He advised us that he would have the GM give us a call. No call was received so we contacted ** corporate. After this, a call was received from ** that they did not know what the issue was and that we would now have to pay an $800 diagnostic fee for them to figure out why the vehicle, that was dropped off in working condition to them in November, was now inoperable after they conducted "service".

    Business Response

    Date: 02/10/2023

    We are working diligently with the ********* to resolve their concerns and remain in constant communication.  Pat, our General Manager confirmed that we will not be charging a diagnostic fee to determine the vehicle's electrical issues, and Bryce, our new Service Manager, is up to speed on everything that has transpired, and is making this a top priority.  

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