ComplaintsforPaul Thigpen Ford Lincoln
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased 2003 Ford Mustang Mach 1 from Paul Thigpen Ford in Vidalia GA on Feb 22 2024. Car was sold to us As Is. However it was advertised as with air conditioning. Advised them the next day that air doesn't work. Have been told by numerous people that they will take care of it and everyone is giving me the run around and making me use my own money for air conditioning diagnostics. They are refusing to help.Business response
03/15/2024
As we discussed, ******* told us about the a/c not working and we agreed to fix it and we did. He went and got other repairs done that we did not agree to.
Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I bought a used car one year ago. I had to trade it my * years old but smaller car for a **** Ford Explorer. When I got the car it was obvious there was some damage and the car was dirty. I was promised that they will fix everything but I should take the car home so I don't lose the deal. Nothing even happened. Car never got fixed, never got cleaned and I never received the PIN codes for the door. I still have a car with many many issues and the dealership doesn't even reply on my calls or emails.Business response
12/08/2023
Good morning. I have spoken to Mr. ***** several times including twice today. We're trying to reach settlement and end all issues as we speak. I can be contacted @ ************, thanks.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.