Complaints
This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 242 total complaints in the last 3 years.
- 101 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Refund for no service wrong material no contact
Business Response
Date: 10/17/2025
Thank you for bringing this to our attention.
Per your request, a full refund in the amount of $1,850.00 has been initiated to your original form of payment. Please allow up to seven business days for the credit to appear, depending on your financial institutions processing times.
We appreciate your patience and apologize for any inconvenience you experienced.
Respectfully,
50Floor
************
Customer Answer
Date: 10/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **** **Initial Complaint
Date:10/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled an order within the cancellation period. They owe me over $7,000. I have sent emails, called customer service and not getting my money back. Almost 2 months. It is ridiculous they have not sent my money back. I have confirmation the order was cancelled within the cancellation period. I have many emails verifying everything.Business Response
Date: 10/09/2025
Our sincerest apologies for the delay regarding your refund. After reviewing your account, we confirmed this was a clerical error on our part. We see that you have since spoken with a member of our corporate office as of 10/09, and your refund is currently being processed.
The refund will be issued in the form of a check and mailed directly from our corporate office in *******. While we typically advise allowing seven to fourteen business days for processing and delivery, please note that we are at the mercy of the postal service once the check is mailed.
We deeply regret the inconvenience this delay has caused and appreciate your patience as we work to ensure the refund reaches you as quickly as possible.
Respectfully,
50Floor
************
Initial Complaint
Date:10/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had flooring installed by 50floor ************* location in or around April this year. The floor cracked soon after and around July 27 I had them come out and inspect for repair. After waiting 3 weeks I reached out to them and was told to give another 15 business days. After that I reached out again and was told ***** hours to hear from repair team. This was from ***** ***** in email. I was then told the same thing 4 more times. I reached out and got an email saying she was out of town and to contact another team member in which I did. I was then told to give 7-10 business days to hear back. I looked through old messages from installation day when they sent a non English speaking team to my home for install. I had a number for a manager from that day that I reached out to she was fortunately able to get the repair done the following *********** guy came out, one of the same guys from installation day. After he replaced the piece of cracked flooring he glued my baseboards and trim pieces to the wall after I told him they are not glued to the wall which would make taking them off to remove the flooring easier and that it was for a reason. He glued them to the wall after he finished. I didnt realize it until hours after the fact when I was in the room and saw the glue on the trim pieces.I reached out to the manager who was reading the messages I was sending him but not answering me. When I told him I could see that he was reading and not answering me he then said he was sending my messages to someone who would be in contact in ***** hours. That was over a week ago. When I asked for a contact number to call he ignored **** called several numbers before being given to someone who said they created a ticket for my complaint and that someone would call ***** hours no one has ever called ***** walls are over 80 years old. If I try to take these boards off to change them ad I had planned it will tear the wall. The only way to fix it is to literally cut the wallBusiness Response
Date: 10/07/2025
Thank you for sharing all the details and for your patience throughout this process. We sincerely apologize for the delays and the frustration youve experienced.
Regarding the baseboard, the small piece was glued in place because the installer was concerned that nailing it could cause it to split. We understand this wasnt your preferred method, and we appreciate your feedback.
To fully address the issue, we would like to schedule an assessment with the intent to repair. We are available on Tuesday, October 15th, in the morning, and hope this time works for you. During this visit, our team will carefully review the flooring and surrounding trim to determine the best way to complete the repair safely.
Please confirm if this date works for you.
We appreciate you bringing this to our attention and giving us the opportunity to make it right.
Respectfully,
50Floor
************
Customer Answer
Date: 10/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.I want to note that the trim pieces were already nailed to the wall as was the baseboards. I specifically told him that they were nailed to the wall and not glued because Some of them were not cut right and some need to be changed out.
If someone wants to come out and get it off the wall for me and make sure everything is patched and the wall is not damaged in the process, then I am fine with that happening on the October 15th as you stated. I do not want ***** to come out, the guy who glued it to the wall. I want an English speaking person to come out and correct the problem.
Sincerely,
***** *********Initial Complaint
Date:10/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased vpf and carpet in around Oct 2023. They brought the wrong carpet was told it was no longer carried! Went with vpf! We have had to have the floor totally redone 3 times going on the 4th! The first time the planks were not connected and were popping up, you could feel edges everywhere. **** came out said that the floor was not level and needed subfloor! The installers should have said something! We paid and 50 floor came out and laid. Then we had nails popping up all over and VPF lose. Advised we could kick it back into place! Sent repair for nail, they super glued the pieces back in! I called **** and he said it was normal practice! Ended up the subfloor they put on was not evenly laid and had big humps on floor! **** came back out and apologized. Said he was having issues with installers and said no worry they would fix it! Did another reinstall! Now I have nails popping up again. The boards are not flushed, you can feel edges of the different planks! Call and talked to **** said he would be out to check and set up reinstall again. I asked him is there something wrong with this flooring! I was told no it was a high quality floor! I said I would pay to get a better flooring to not have these problems! He said no it was a high quality flooring but sometimes with shipping you can get a bad batch! But not to worry he was going to order from manufacturer and he would order and be in touch. Then I dont hear anything. Call and leave messages with ****. No answer! Finally get ahold of some one who puts me in touch with now ****** who says **** is fired. Try to tell me they were not going to cover because its been over a year let her know it had only been like 7 months since last reinstall! I have paid close to $10,000 my floor should not have nails popping up and all these issues! This is horrible. I would like my money back! We have been nice about this! 3 times they have had to do reinstall and it needs to be done again and it hasnt even been 2 years! IBusiness Response
Date: 10/06/2025
We appreciate the opportunity to respond. Our records show that the customers installation was completed on November 20, 2023. Within the one-year installation warranty period, our team completed two full replacements being completed in good standing and within the warranty period.
At this time, the installation warranty has expired, and no further replacements are covered under warranty. However, we are happy to offer a service assessment to review the flooring and determine possible repair options and/or claim. The cost for this visit is $100, which would be credited toward any approved repair if the customer chooses to proceed.
We value our customers and always strive to ensure satisfaction within the terms of the warranty agreement.
Respectfully,
50Floor
************
Customer Answer
Date: 10/08/2025
Complaint: 23975106
I am rejecting this response because: Yes, there has been the original install with 2 reinstalls with the last reinstall being January of this year 2025. I had immediately reached out to **** about the issues, i sent him pictures and was assured that the problem would be fixed. I expresses/d my concern on it possible being the quality of the floor as they had come to take samples of the different flooring pieces to make sure that it was not an issue that was occurring here. I was informed from **** that they found nothing. I expressed my concern with the possibility that the flooring was not of good quality and whether I should order a better-quality floor from you guys as I am tired of having all these issues. He said no that it was not the flooring but this time he said he was ordering the material from the manufacturing company this time. He said he would be in touch when the material came in. I started texting and calling him and I got no response. Eventually, I called 50 floors trying to get ahold of **** and they said he got fired. Now, you don't want to replace the floor. This floor that needs replaced is still with the 1 year warranty as it was just replaced in January of this year. All work regarding the flooring has been completed by 50 floor. 50 floor up the old floor to installing the subfloor to putting down the flooring. all the issues come from either the installation or the flooring. **** has come out every single time sometimes twice to review and look at the issues including this last time. It was his idea and recommendation every time that the floor be reinstalled due to the quality of the installation. I just wanted my floor to be free of problems. For $10,000 I should not have nails popping through my flooring, gaps in between the flooring that you can feel the lifts when walking without shoes. There is no reason that this should be happening. I know for a fact that the installers use wood glue when installing. I had bought this to mikes attention as it clearly states this is not an acceptable practice when installing the floor according to manufacturing warranty. **** stated that sometimes it is necessary. I had told him on this next install I did not want them to do that as I am not sure if this is part of the issue. He agreed and said when the flooring new install was scheduled he would let installers know. I just want my floor to be done right. I spent a lot of money. To have to have it installed, reinstalled 2 more times and then getting ready for a 3rd times shows that there is a problem with the installation. **** has clearly apologized every single time on the quality of the work. this is a problem of 50 floor and it needs to be fixed. 50 floor would not have reinstalled my floor 2 times going on the 3 after the initial installation, if it would have been a problem that was caused by me. It is clear that either the flooring is of poor quality or the installation is. The flooring needs replaced correctly without glue and nails.
Sincerely,
***** *******Business Response
Date: 10/09/2025
We sincerely apologize for the continued frustration Ms. ******* has experienced. We want to clarify that our one-year installation warranty applies from the date of the original installation and is not extended from subsequent reinstallation dates.
That said, we are happy to offer a service assessment to review the flooring and discuss potential repair options. Please note this assessment is at a cost, which may be applied toward any approved repairs.
We appreciate Ms. ******* bringing this to our attention and are committed to working with her to determine a resolution within our warranty and company policies.
Respectfully,
50Floor
************
Customer Answer
Date: 10/14/2025
Complaint: 23975106
I am rejecting this response because:
Sincerely,
***** *******Initial Complaint
Date:10/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase services for bathroom flooring on April 22, 2025. Job was to be done on May 06, 2025, but to the installation manager pieces were broken. So, installation was delay. So, rescheduled for June 30th, now they were saying my sub-flooring was rotten. And I had to have it redone, so I did.Sub-flooring was done Sep. 29th, call installation manager (*****) he answer and he was in a meeting and would call back to get me schedule, but never did. I have called the ******* phone he hasn't answer and also called installation office,, but was sent to voicemail (3 times) twice on the Sep. 29th and once Sep 30th. Called the **************** on the Sep 29th they answered and told they would have the Birmingham office call me, but still haven't received one.Business Response
Date: 10/02/2025
Thank you for reaching out to us. We sincerely apologize for any inconvenience youve experienced and appreciate you bringing this to our attention.
A member of our corporate office, *****, will be following up with you directly to discuss your concerns and to schedule your installation at a time that works best for you. We are committed to providing a smooth and professional experience and look forward to resolving this matter to your satisfaction. When you have a moment, please return her call at ************.
Thank you for your patience and for giving us the opportunity to make this right.
Respectfully,
50Floor
************
Initial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My flooring was installed back in May of 2024, and I called in for service in April of 2025. The price of flooring was around $12,000.00, and financed for a year with 0% interest if paid within that time. I made a phone call to the business after finally finding someone to contact. *** ******* (project manager) was my contact, and he sent someone out to fix the problem. The problem was not fixed, and created other issues, along with broken quarter round, and other boards separating. I had discolored planks(looked like bleach spots) and planks with imperfections that *** said would be replaced after speaking with the manufacturer Mohawk flooring. I have continued leaving voicemails, and texting *** ******* with no response. I called to complain about a Month ago, and was transferred to someone in upper management that told me Id be contacted by someone to fix these issues. No one has contacted me, and finance charges have been added to my loan on a service that wasnt completed within the year. Why would I pay for a service that wasnt completed as promised within the year? Im requesting that the the installation be completed, and finance charges be refunded, and at that point I will pay the remaining balance. If this isnt resolved then I will hire an attorney to address this issue along with additional fees for myself for having to make all of these calls, and the headaches this has caused me. A little additional information. I ordered 3 extra boxes of Mohawk flooring when I purchased the flooring just incase something happened, and I showed them to ***. He wouldnt use them to have any of the issues fixed. 50Floors has terrible customer service, and the management team doesnt follow through on anything they say, or promise. Im a very disappointed, and dissatisfied customer with ugly spotted, lumpy, separated floor with broken baseboards, and quarter round. I wouldnt recommend this company to anyone. Buyer beware!!!Business Response
Date: 10/03/2025
We sincerely apologize for the frustration and difficulty youve experienced, particularly in not receiving a timely follow-up call to schedule your repair. This is not the level of service we strive to provide, and we regret the inconvenience this has caused you.
Our records show that the issue with your flooring appears to be related to a manufacturer defect, which falls under your warranty coverage. We will be completing the necessary repair at no cost to you. A member of our team will be in contact within 72 business hours to schedule this service and ensure the concerns with your flooring are addressed.
Please note, this repair under warranty does not alter, cancel, or pause your **************** financing agreement, which remains a separate obligation directly between you and the lender. Our commitment is to fulfill the installation warranty and complete your repair, which we are doing at no additional charge.
We appreciate you bringing these concerns to our attention and giving us the opportunity to resolve the matter promptly and professionally.
Respectfully,
50Floor
************
Initial Complaint
Date:09/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased flooring and installation from the company in October 2022. The purchase included staircase with risers. Within a year, the staircase began to fall apart. I was able to get one fixed, but since then the staircase noses are breaking off at an alarming rate. They are telling me it would charge me more money to come back and repair. Looking at other households, I believe The stair noses were placed incorrectly.Business Response
Date: 09/30/2025
Thank you for reaching out and sharing your concerns. A member of our local market management team left you a voicemail on 9/30 to discuss your situation and explore options to resolve it.
We encourage you to return our call at your convenience so we can review your concerns directly and work toward a solution. You can reach us at ************.
At 50 Floor, we take pride in providing quality flooring and installation services, and we want to ensure your experience is addressed appropriately.Thank you for your patience, and we look forward to speaking with you soon.
Respectfully,
50Floor
************
Customer Answer
Date: 10/03/2025
I have called every day since receiving original call from 50 floor and no one answers and I have not received a call back.Business Response
Date: 10/06/2025
Thank you for bringing this matter to our attention. We understand your concerns and appreciate the opportunity to clarify and assist.
Our records show that your installation was completed on November 8, 2022, and included a one-year labor warranty, which has since expired. While the installation warranty is no longer active, we recognize the importance of resolving your concerns.
We understand that you have since spoken directly with your local market team, and a resolution has been mutually agreed upon with 50 Floor providing the necessary materials at no charge, and you covering the labor costs associated with the repairs.
We appreciate your willingness to work toward a fair solution and look forward to completing the repairs promptly.
If you need any further assistance, please dont hesitate to reach back out.
Respectfully,
50Floor
************
Customer Answer
Date: 10/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:09/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had *** flooring installed from 50 Floor. The installation was installed incorrectly by the company selected installer. The *** panels were not scattered and has like boards that are next to each other and or in the same group area making the flooring look cheap. I have the salesman tell me and the branch manager that looked at the floors as well as the installer admit that this was a botched installation and needs to be fixed. I have only paid half of the installation $3947.50 that was required to start the job. I owe $3,947.50 at the completion of the job that is done to satisfaction. I have over 40 areas that are not done properly and they did not caulk the nail holes as part of the job requirement. I have been harassed by the **************** **** ***** at Phone number ************ to make my final payment before they come out to fix the original installation to the floors. I have refused to make the final payment until a decision maker that controls the next step for resolution to come out and look at the problem and come up with a viable solution. Cooperate refuses to send someone that can make a decision out to look at the over all totality of the situation only sending people that agree with the botched installation and informing me of that and referring that to the cooperate office and to Mr. **** ***** and he not giving me a solution that is viable and only wanting to collect money on an installation that was done incorrectly from day one. I have the money and am willing to pay the remaining balance as soon as the job is corrected from the original installation. I am also living in a dangerous situation because I have have no hand rails in my house until this is resolved for me, my family and pets. I am requesting help with resolving this matter as soon as possible.Business Response
Date: 09/25/2025
Thank you for bringing this matter to our attention. We take all customer concerns seriously and strive to resolve any issues promptly and fairly.
The LVP flooring installation was completed on 9/12/2025, and both the Certificate of Completion (COC) and Visual Damage Acknowledgment (VDA) were signed at that time, indicating that the installation was completed in good standing.
As outlined in the contract, full payment is required for all flooring and installation before the flooring qualifies for any warranty or claims. Mr. ****** has been assured that once the remaining balance is paid in full, any concerns or issues with the installation will be promptly addressed and resolved in accordance with the contract terms.
The concern regarding similar or matching LVP boards being installed next to one another has been reviewed. Industry standards for *** and laminate installations allow for some repetition of board lengths and patterns, and the installation provided meets all structural and manufacturer guidelines. While visual preferences may vary, this is not considered an installation defect under industry norms; however, as explained to Mr. ******* we are committed to addressing these concerns once the balance is paid in full in accordance with the contract terms.
50 Floor values our customers and is committed to delivering professional service and quality flooring solutions. We appreciate the opportunity to address this matter and look forward to resolving the installation concerns once the balance is received.
Respectfully,
50Floor
************
Customer Answer
Date: 09/25/2025
I have evidence submissions from 3 employees telling me the installation was not done correctly. I am currently working with 50 Floor in hopes to resolve the issue soon. I have been offered a resolution and told someone will be reaching out to me soon to finalize the resolution. Until then please keep this case open until I have been confirmed on the verbal agreement. Thank you.Initial Complaint
Date:09/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had floors installed in May 2024. In June I realized there is gaps between the flooring in places and a couple of places with cracks or nails coming up through the flooring. I contacted the 50 floors and was told someone would get back with me. After several attempts I made a man finally came out looked at the issue and told me he would get back with me I have not heard anything from them. I didn't mind the amount I paid but was told the floors would have a lifetime warranty and I would never have to replace them. I was told not to mop them but buy a sream mop. That is all I have ever used on them.Business Response
Date: 09/30/2025
Thank you for sharing your concerns. We sincerely apologize for any frustration this situation has caused. A member of our Market Operations team will be reaching out to you directly to discuss your experience and review potential options for resolving the matter.
At 50 Floor, we take pride in the quality of our installations and strive to ensure every customer feels confident in their ***********************. We appreciate your patience as we work with you to address your concerns.
Respectfully,
50Floor
************
Initial Complaint
Date:09/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired 50Floor for carpet and tile flooring installation in our home, with a total cost of $6,554. The carpet is not in dispute. This complaint is about the kitchen tile flooring installation.From the beginning, there were serious problems. The tile on the landing was not installed correctly and came apart. When we contacted 50Floor, they required us to pay an additional $318 for a repair (paid 8/26/2024). Since then, the kitchen tile flooring has continued to fail, with cracks, broken tiles, ripped tiles, and other installation issues.We contacted 50Floor multiple times. They denied responsibility, claiming the damage was caused by us (such as dropping pans). This is false. We live in a normal household and have taken good care of the flooring. The issues are the result of poor installation and/or defective product quality, not misuse.50Floor also shifted blame to the manufacturer, saying they are not responsible. Either the product has no valid guarantee, or 50Floor refuses to honor it. At the time of installation, the crew sent by 50Floor did not speak English, and some were trainees. Because of this, we could not communicate with them, which likely contributed to the poor workmanship.Most recently, 50Floor offered to fix the floor for $760, calling it a 20% discount from the full cost. This is not acceptable. We should not have to continue paying for their mistakes.We have only received one emailed receipt (for the first repair), which will be uploaded, along with photographs documenting the damage and installation failures.Summary of Payments:$6,236 total paid for carpet/tile installation $318 paid for repair after improper installation Desired Resolution:50Floor:1. Take full responsibility for the improper tile installation and/or defective product.2. Repair or replace the tile flooring at no additional cost to us.We simply want the quality installation and product we paid for, without being repeatedly charged for 50Floors own failures.Business Response
Date: 09/19/2025
Good day ******* family, my apologies for not meeting your expectations. A vendor claim has been initiated with our manufacturer and we'll follow up as quickly as possible. Our installation guarantee passed 2022, we would need to charge for repair if vendor denies claim. We offered to perform work at cost; and this offer wiil still be active no matter result of claim. Thanks again for being in the 50Floor family and have a great weekend!Customer Answer
Date: 09/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 50floor, Please let us know how the claim with the manufacture goes.
Sincerely,
******* *******
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