ComplaintsforSun Stone Keepsakes
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Complaint Details
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Initial Complaint
10/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On ******* I purchased a breastmilk inclusion ring from their website and paid $135.95 for order#XXXXXXXXX. I haven't received my item and when I recently went to check on the status the website no longer worked. I sent several emails over a period of 1 month and heard nothing back from the seller. I then found their ******** page and on **** they posted saying that they are permanently closing and to reach out by email about a refunds. I sent several more emails and still no response from the seller. Seeing that they never completed my order and wasn't planning on completing it they should have issued the refund and sent back my inclusions without me having to search facebook to see they were closing. Terrible communication.Initial Complaint
09/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order in April and paid $175.95 for a breastmilk piece. It's been months since I've heard anything from the owner and I've noticed other people have had issues too. She's not communicating with her customers and there's been no progress on my order.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.