ComplaintsforMavis Discount Tire

• Initial Complaint

  01/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to Mavis in ************ **.onJanuary 15th. I informed the salesman that my tire pressure was low . He went outside to check the tread on tires. His response was that I will shortly be needing new tires. The tires were less than 4 years old He didnt offer to put air in the tires instead he probably just wanted the sale. I was the 1st person to be waited on and after I got home II called the store & wanted to get the old ********** said they were taken away in the dumpster. After replacing the first set of tires I find that they would take them away immediately.. I feel that I was mislead & that I was over charged. I talked to the Manager of the store as well as the Regional Manager, who both were definitely abrupt and not costumer focused. They offered me 2 free synthetic oil changes which costs $200 which I dont need.I would appreciate a response as soon as possible.THANK YOU!************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Got my car for tire replacements. They told me I needed tire sensors. Light has been continuously on dash board now. Took vehicle to dealership. They said I never needed sensors and only oem parts would solve my problem. Mavis is refusing to install OEM parts to fix a problem they created

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was having trouble starting so i went to mavis discount tire 12/11/23 to get some help. They told me they would try an evap leak detection pump and filter to see if it would fix the issue that was $294.41. And it did not fix the issue they then recommended a crankshaft angle/position and it still would not start that was another $157.67. At this point i took my car home because even after all the work they did it still would not start. Before i left they told me they THINK i needed a fuel pump because the gas wasnt getting to the engine. I didnt have that type of money and took the car home. The next day it wouldnt start so i got it towed back to mavis discount tire so they could do the fuel pump they recommended. They charged me on 12/14/2023 $1223.50 for the fuel pump and when i came to pick it up it still wasnt starting even though they told me it was running good and ready to go. Not to my surprise 12/15/23 i tried to get my car started at my house and it would not start, so your telling me after all that work i got done with mavis discount tire my car still doesnt start? so i had to call aaa and they decided to give me a new battery, after that my car started right away! so im confused as to why mavis discount tire did all of this unnecessary work on my car when i only needed a new battery to fix the issue. Lastly 12/28 i went to another mechanic and told them my horror story with mavis. they told me i got scammed and the pricing was all wrong. Currently they are checking to see if any work was actually done and if i needed the work mavis recommended. Reason being the evap code is still on that mavis said they fixed. If it was fixed the code would 100% not be showing up anymore. The whole situation is totally unethical and for a young women who doesnt know much about cars it seems as tho they took advantage of me.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to this shop to get work done. I told them I had a problem with my car I kept hearing noises in the front. They changed my struts rotors and brakes but the problem I had is worse now. They had told me they would change it today I should be able to get my car back by 11. They part never came in on time and they dont have the tool to complete the job when they told me they did have the tool. Im missing time from work because of this and Im not getting compensation for missing any time.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  9/23/2023 I purchased 4 new tires. Cost ******. On Nov 26th a tire blew a hole large enough to put 4 fingers in it after only about 500 miles driven. Defected tired!! I called Mavis and was told I need to contact the manufacturer, But was not able to give a contact number to the manufacturer or corporate number.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a front and rear end alignment from Mavis *************** The initial services was performed at ***********************************************************************************. After I noticed significant inside wear on the rear tires, I filed a complaint ticket with customer service. I was instructed to take my vehicle ( 2010 Cadillac SRX Base) back to the location for repair. Service was performed on my vehicle and my original tires (2 rear) were also replaced. I later rotated the tires from front to rear and noticed that they were wearing in the same place (inside only). I re-rotated the tires because I had purchased two tires from ******** I filed another complaint with Mavis ************** for the same issue. My ticket number is 0500-857461. I received a voicemail from the Regional Manager ******* on or around November 8, 2023. After discussing the matter, I was instructed to take my vehicle to the center at ***************************************************** I went to the location on November 10, 2023 after leaving work early. Upon arrival, I spoke with a lead technician who came out and looked at the damage. He informed me that he would contact the Regional Manager (*******) to confirm replacement of the tires and that I would be contacted the next day. After not receiving a return call I called the location the following morning. The technician stated that he couldn't get in touch with ****************** and would call me on Monday November 14, 2023. I did not see a call on Monday November 14, 2023 so I called this morning and spoke with a technician whom stated that no one there had any knowledge of the matter. This prompted me to file the complaint. Any resolution of this matter would be highly appreciated. Thank you in advance.***************************

• Initial Complaint

  10/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Got my oil changed about a month and half ago and while just checking my engine this week of course I checked the dip stick it was not showing on it so went back to my receipt from them and they only pick 6 quarts of oil in my 2019 Silverado and it calls for 8 quarts there is no way it showed up on the dip stick when they changed it this was in ********* ** I hope they have not messed up my engine

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got charged for all these items that I did not purchase. I went in for brake pads and was told I needed rotors too. They charged me for a brake flush(over $100) I never asked for this service no one ever stated I required this service. They put new windshield wipers on my car after specifically being told not to. They charged me for an inspection when the website stated this service was free. I arrived at 9am and did not leave until they closed which was 5pm. They seemed fully staffed yet only one man person was actually working! I will NEVER purchase anything from this business again. Terrible first impression. This establishment took advantage and this is bad business!

• Initial Complaint

  10/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  REGARDS: STORE MANAGER: **** / HEAD MECHANIC: **** / ASSISTANT MANAGER; ***** / STORE NUMBER: **** RE: DIAGNOSTIC MY *** WAS LEAKING *****. I TOOK MY *** TO STORE # **** TO HAVE IT DIAGNOSED ON SEPTEMBER 2, 2023. ASSISTANT MANAGER ***** CHECKED ME IN. HEAD MECHANIC **** RAN DIAGNOSIS INFORMED ME NO BIG DEAL, JUST A SMALL LEAK COMING FROM THE OIL PAN GASKET. SAID *** WAS SAFE TO DRIVE JUST MONITOR ***** OIL. ASKED STORE MANAGER IF THEY COULD REPLACE THE GASKET AND HE INFORMED ME THAT HE WOULD RECOMMEND TAKING IT TO DEALERSHIP FOR SUCH REPAIR. HE STATED ALTHOUGH IT IS MINOR, IT IS COMPLICATED AND ABOUT AN 8 TO 10 HOUR JOB. HE ALSO CONFIRMED THE *** WAS SAFE TO DRIVE AND JUST MONITOR THE ***** OIL. ON SEPTEMBER 24, 2023 I DROVE IT ABOUT 100 MILES TO A FOOTBALL GAME AND ON MY WAY BACK A WARNING LIGHT DISPLAYED A TRANSMISSION MALFUNCTION MESSAGE. I HAD THE *** TAKEN TO A TRANSMISSION ****. THEY CONFIRMED THAT THE ***** THAT HAD BEEN LEAKING WAS COMING FROM A CRACKED TRANSMISSION PAN AND THAT THIS LEAK HAD BEEN HAPPENING FOR A WHILE. THEY REPLACED THE **** I INFORMED THEM THAT I HAD TAKEN THE *** TO NTB (NOW MAVIS) TO HAVE CHECKED OUT. THEY SAID THAT THEY REALLY DROPPED THIS BALL WITH THEIR MISDIAGNOSIS BECAUSE THEY CLEARLY SHOULD HAVE IDENTIFIED THE ***** AS TRANSMISSION ***** AND SHOULD HAVE CLEARLY SEEN THE PROBLEM ROOT CAUSE. I CALLED TO NTB AND SPOKE WITH THE NEW STORE MANAGER ******* ABOUT THIS ISSUE AND HE PULLED UP THE DIAGNOSIS REPORT AND PRINTED IT FOR ME TO PICK UP. HE TOLD ME TO COME TO THE STORE SO WE COULD MAKE THIS RIGHT AND I HAVE BEEN BACK TO THE STORE SEVERAL TIMES AND EACH TIME HE HAS EITHER LEFT EARLY, OFF WORK OR ON VACATION. I WENT YESTERDAY 10/20/23 AND THE SAME THING PLUS MY DIAGNOSIS IS NO LONGER IN THEIR SYSTEM BUT I ALREADY HAD A PICTURE OF THE COMPUTER SCREEN WITH THAT INFORMATION WHICH I AM UPLOADING. MY *** IS CURRENTLY BACK IN THE **** TO IDENTIFY THE FURTHER DAMAGE NTBS NEGLIGENCE HAS CAUSED. I AM DEMANDING NTB PAY FOR ALL DAMAGE.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been going to Mavis for a long time, this issue has been ongoing for almost 1 year and has still not been resolved. I had two lights come on, the engine light and the traction light, which I was told was a sensor. I have brought the car back like 6 times now and it's still the same. The lights are still coming on. They tell me they replaced the part, I wind up coming back again and again because this problem is still going on. I have never seen an establishment that can't get it right. I come here for my tires, oil change and this problem with the sensor just keeps coming back. Not sure if its the mechanic or the part, but how many faulty parts can you be using? I'm at the end of my rope with Mavis and such a shame because they are close by and I thought a reputable place to go for car issues. Can someone please look into this. Mavis Tire, ************, **

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩