4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Deshun F
1 star09/06/2023
I recently purchased a BRAND NEW 500k+ home in ***********, **. The **** system was installed by ***** Heat and Air. It has been less than a week since I moved into the home and the main level ** unit stopped working. I contacted ***** to inform them that the ** was not working. The lady that answered the phone was very RUDE, UNPROFESSIONAL, with a NASTY attitude. I explained to her of the situation and that I cannot continue to take off work for this situation. She continued to be very NASTY and rude and stated that her guys will not work pass 5pm and that they will not come out on weekends. Reminder, ******* is very HOT and HUMID during the summer months. Buyers be aware of homes whose **** systems are installed by this company. There are several bad reviews regarding the services and BAD CUSTOMER SERVICE. They don't care about their customers. The UNPROFESSIONAL lady with the RUDE NASTY attitude needs to better customer service skills. I definitely DO NOT RECOMMEND this company.Review from MJ B
1 star05/17/2023
We bought a house less than three years ago and we have had nothing but issues. The first year their system caused ** to have ceiling damage. The most recent issue is that of needing a blower and compressor. It is ridiculous to have such poor products and a company to care nothing about its impact as they quote $350 for a blower and then $1,100 for a compressor. It is ridiculous.Review from Jan D
1 star05/15/2023
I moved into a brand new house 16 months ago and the ** unit went out. I contacted the company immediately and was told that it was not an emergency and I should call the main office first thing Monday morning (the incident occurred Saturday) I called the office on Monday, left 3 messages, and emailed them. I also called the emergency contact number and someone finally text me back after 8:00 PM.The owner was a female and very ****, nonchalant, and rude!I am very disappointed.Review from Beth M
1 star09/06/2022
My builder used this company to install my hvac system that cost $14,000. We moved in Oct 2021. In March of 2022, we had issues with a unit leaking and the ** stopped working, $600 later, an HV** company resolved, I thought. Now, its leaking again, the condenser coils are dirty and the air filter soaked. The tech said it looked like a 10 year system and its under 1 year. Im now up to $4000 in repairs to try to fix the bad install job. Horrible.
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