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Epoch

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Epoch's headquarters and its corporate-owned locations. To view all corporate locations, see

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Epoch has 2 locations, listed below.

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    • Epoch

      164 Andrew Dr Ste 500 Stockbridge, GA 30281-9056

    • Epoch

      202 Comeragh SE Smyrna, GA 30080

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 golf cart batteries as a kit 3/20/24. Installed in boat with electric out board. Batteries would not power up this spring. Talked with their tech **** who suggested I take the battery apart (which voids warranty) and charge each individual cell, which I declined saying it would be dangerous and I didn't have the equipment to do this. He then told me to send them back and that they would do it and return them to me. He said he would alert shipping to send me boxes to ship them back in. After several requests for follow-up by me, he then he texted me that "new policy" because of "lack of boxes and many returns" is that the customer is responsible to return them. This in not possible. No one ***************** or common carrier, will ship these batteries without the original packaging as they are classified and regulated as hazardous material. I have sent 11 emails, numerous texts, VMs and chat texts explaining that, and that I need them to ship me the boxes for return. I have even messaged them through ******. None have been returned. They are not honoring what they said they would do, and they refuse to communicate how my problem gets resolved.

    • Initial Complaint

      Date:01/10/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      End of November 2024, I ordered and paid for the 460 AH battery (SKU: C12460A) that was on sale for $1799. The battery was backordered, projected ship date of mid-January. I bought the battery for a boat. Shipping address was NC. I was told I could provide shipping address later. December 10, 2024 I called to change the address from ** to **. The 100 lb battery was 11 hours from where I needed ***** December, I drove from ** to PA for the battery. They shipped the wrong battery, a stripped down model (SKU 460 A-H) which was $1200. I called and was told that they made a mistake and apologized. They sent a return shipping label. They also credited my CC $100. My wife called all over and went to the *** store who would not ship the battery. We were leaving in 2 days for **. We were running out of time to returned to **. Called ******* who would call me the next day, No call. Left for **. Late one day ***** (President of Sales) called me trying to get me to keep the battery they sent. he was fast talking and in my opinion not listening to anything I had to say. I hung up the phone, and had no resolution. sent him a text message in an attempt to try and resolve. I waned an additional $500 and agreed to keep the battery. The $500 cost difference between the batteries. Here is an exact wording from the text he sent me back: "Good morning,We have been authorized to refund $400 to my account. Along with the $100 refund for address change & $270 for coupon , that will be a total savings of $770.I've applied the credit to your account.Thank you & happy New Year's" I agreed. Many attempts to call and email to order a second battery using the coupon. I used a different phone, the call went right through. I talked with ******* he consult with *****. The $270 was not a real coupon, It was the amount off the original battery because a black Friday sale. all they did was refund me the difference, taking back the $100 they had originally credited to my account.

    • Initial Complaint

      Date:04/17/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought two Epoch batteries of April 2023 at $568 each.April 2024 one of the batteries went bad/malfunction/sensor. Battery is unusable.April 1, 2024 contacted tech support from Epoch by phone and he said it was a Mofset sensor issue. Instructed me to call tech support again since he was working remote.Later, April 1, 2024 made a post on Epoch support page *********** ********************* responded to my post and said it was a sensor issue and to make a call back appointment.Scheduled the appointment for April 2, 2024. *** called and said to take the battery apart and look for loose cables, if didnt see any then email him and it will be taken care of.Checked battery but was unsuccessful in locating loose connections. Emailed *** back with findings and received no response. Called Epoch tech support and ***** answered but said he was getting in a plane and will call me back. I never received a call. Called sales support and talked to ******* and explained everything. Instructed me to send him an email of everything. I did as instructed and got an automated response. Their website clearly states 11 year warranty and it has only been a year. With the lack of communication and avoidance I am requesting a full refund and I will return both batteries to them.

    • Initial Complaint

      Date:02/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two batteries two weeks apart. First order was ***** and second *****. These were to be for a system where two identical batteries were needed. First order was shipped in 2 days. Second order has not been shipped now in nearly 3 months. Company has moved delivery date 5 times. I have called at least 7 times, and am told the next shipment is due any day and my order will ship then. I cannot complete by system build with these never ending delays. Given the number of times false information has been given to me by phone and lack of any written conformation on ETA, I do not believe this company has the ability to sell these anymore or my order is indefinitely going to be prioritized to meet OEM orders from larger accounts. I would like signed confirmation by the owner of the this company that second battery will be shipped by Mid March 2024, or both orders be refunded so that I can complete my build with another brand that can supply two matching batteries.

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Battery not accepting full charge. Initial delivery of the in October. Used for a total of 2 battery cycles, as shown by the battery phone app, and now the batter is only accepting an 82% charges. Reached out to the company via phone on 1/22/24 and was asked to email ***** directly. I emailed. ***** responded on 1/23/24 asking to confirm all connections were tight and send photos. On 1/23/24 and 1/25/24, emails were sent with photos and confirmation of tight connections. Over the next week I have made numerous calls and either do not get an answer or get transfered to a never-ending phone ring that eventually disconnects.Today I spoke with ******* who has said he is going to reach out to ***** to determine what needs to be done. I explained to ******* that I would have stopped by their shop on my road trip from 1/23/24-1/30/24 as it would have only been four hours out of the way however since no one was answering phone or responding to my email, I was not going to take the 8 hour drive diversion, not even knowing if their was someone at the posted address to look at the battery.******* was able to pull up my emails, including photos along with my purchase information via order ***** so I do not feel the need to re-upload this documentation here as per the note below, it will only be shared with the business to help resolve my issue.

    • Initial Complaint

      Date:10/13/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some batteries on 10/2/23 . I tracked them and the **** was awaiting package .it is now 10/13/23 and the info is the same with the tracking. I have called and e mailed this company. They always say they will call back but not a word from them, no help at all. I am in disbelief at how bad this company has been to a customer. Thanks for your time.

    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The 18650 batterystore will not return my calls or my emails. I placed a order with them and they took my money but they havent shipped anything, I paid for 2-4 days and its been almost two weeks and nothing.

    • Initial Complaint

      Date:12/01/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Batteries ordered and paid for do ** match the advertised technical specifications for physical dimensions, and are therefore useless. Over 10 attempts to communicate with the company have produced no response, and no path to exchange the defective product for one with the advertised dimensions. Recorded promises to return calls are never followed up and there is essentially no way to contact this company. I cannot recommend doing business with this company.

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They specifically advertised this battery as a replacement for my pool vacuum. Was wrong size, wrong connections and wrong voltage. I had to pay return postage and they refused to credit my original shipping and handling charges. They did not respond to phone call asking for full refund.

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