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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Your Exterior Pros, herein referred to as "the company", was hired to replace a screen in an enclosure over a pool. The first crew assigned to the job were not performing properly as there were creases and excess screen above the spline. After several calls to get this corrected the company supervisor came to see for himself. He agreed the workmanship was poor and assigned another team to the project. The new team did not start from the beginning and only picked up where the others had left off. This was accepted on the premise that warranty would be extended in case the screen failed. It's unknown exactly when the screen failed but the spline has come out of the framework at the apex of the enclosure so not entirely obvious without looking. I have inquired and sent pictures to the company only to be told that there was a significant hail event in the area six months ago. It should be obvious to the company that this is NOT hail damage. Instead, it should be obvious to the company that this is the result of inferior workmanship.Business response
04/02/2024
We will communicate with the customer to set up a time to replace the spline for the screen in these sections.
Business response
04/02/2024
We will communicate with the customer to set up a time to replace the spline for the screen in these sections.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.