2 Customer Reviews
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Review from Ryan B
1 star01/27/2024
I had a appointment schedules at 13:30 today to get my P/S door side skirt fixed I also wanted to use my warranty to get it fixed but they told me my warranty doesnt cover that so they just for part was $464.57 and the paint labor is $130.00 and paint supplies is ****** and other parts is $25.00 they also told I couldnt speak to the auto body mechanic after waiting at the dealership for 2 hours and they changed me to look at the vehicle and did nothing to fix it and they said the Toyota auto body shop is busy so the manager couldnt speak to me about issue so they wasted my time and left with the same issue I told all my military friends to stay away from this dealership and go somewhere else they over charge for parts looked online and found the same part $150 cheaper then what they quoted meReview from Gary G
1 star11/20/2023
I was charged $588.00 for the replacement of an 80 amp alternator fuse. The fuse was $10.90, and the labor was $549.00. I dropped the Toy T100 off Sat. @ !:30pm and was notified at @3:08 pm that the work could be completed by closing at 4 pm. I was not given an estimate, there are no hourly rates posted for labor. So, being as only the labor and part was listed, Am I to believe that your establishment is charging $550.00/hr. for labor? Had I been told, with an estimate, of the cost, I would have had it towed home and do the job myself. for 15 bucks or less. Outrageous!!!!!! You've lost a customer. I thought you employ trained Toyota mechanics, but I think I can assume accurately, that you don't. What a fleece job.
Savannah Toyota Response
11/21/2023
I have reviewed the phone call and an estimate and explanation was clearly given before any work was preformed.
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