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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a vehicle on June 17, 2022. The dealership did not have the title to the vehicle. The state of Georgia had attached tickets to the title that the previous owner had accumulated. Since I have purchased the truck the original temp tag has expired. I got a 30 day extension, which expired August 31st. I have been unable to drive the vehicle for 27 days. The tag office told me to just continue to drive the car and they would request that the dealership pay any tickets that I get, but driving an unregistered vehicle is a misdemeanor, and I won’t get that put on my permanent record for something that shouldn’t have been my problem. Supposedly on September 5th, the state of Georgia had agreed to release the title without payment of the tickets. As of September 12th, the dealership still did not have the title in their possession. Also on September 12th, the bank that holds my loan let me know that they sent a demand letter to the dealership stating that they needed to buy the vehicle back as it should not have been sold to me in the first place. As of September 20th, the dealership had yet to respond to the bank's letter. It should be noted that any correspondence the bank has sent to the dealership has gone unanswered. As of September 26th, the dealership does not have a valid title and do not know when it will arrive. At this point, I want them to buy back the vehicle. I am not interested in a dealer tag so that they can just keep ignoring me and my vehicle. Their communication has been atrocious and has gotten me nowhere. This vehicle should not have been sold in the first place until they possessed a clean title.
Business response
10/11/2022
Dear BBB,The title work was completed earlier this week and our management has been in contact with **** ****** with instructions on how to purchase or transfer a tag.Sincerely,***** *******Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has horrible customer service. There’s too many things to list with only 2000 characters….most recently when I was trying to purchase a car the price on there website was $6000 less than what they told me when we talked on the phone then when I got the paperwork they had added the rebate the subtracted it back out and told me that how it works. They also gave me a very low trade value and said it was based on a ****** report that showed a roll back on my odometer and then I find out that the wrong mileage was input at their service department in ******. Now I’ve been trying for two weeks to get it fixe and they claim they are trying to help get it fixed but it’s been two weeks and was told that someone with their management would get back with me but no one will return my calls now.Business response
05/13/2022
Dear BBB,Thank you for bringing our customer's concerns to our attention. We are sorry that he was unsatisfied with his experience in *********. With regards to the mileage error that was reported to ****** following a service at one of our other locations, we were able to contact ****** and have it resolved. I believe *** ****** was notified directly of this result.Sincerely,***** *******Customer response
05/13/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: not all of my concerns in my complaint were addressed there was nothing said about how they give you a sales price and show rebates on their website then when you get the paperwork not only was the price $6000 more than what’s on their website but they also added the rebate back to it which added another $1250 to the price. It’s very deceptive and there was no mention of that in the owner’s response. I was also told by one of the customers service specialist that someone with their management would call me back and it’s been a month and they responded to you and I’ve never heard from anyone
Regards,
****** ******
Business response
05/19/2022
Dear BBB,Our General Manager ***** ******* reached out to *** ****** and reviewed his concerns. I apologize that corporately we did not provide a great service. Should *** ****** have any concerns in the future we ask that he reach out that we may be able to assist him.Sincerely,***** *******Customer response
05/24/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:I did reach out to corporate and asked to speak with someone about my concerns and i spoke *****, a member of their customer care team, on multiple occasions and asked each time if I could get a call back from someone in upper management and she said she pushed it up but the only call I got was from the GM in ********* and I voiced these same concerns with him. Again they don’t seem to address all things at once or they have problems on the corporates own customer service reps because I spoke to one 4 or 5 times
Regards,
****** ******
Business response
05/24/2022
Dear BBB,I am sorry that *** ****** was not satisfied to speak with our General Manager. His initial complaint was with the dealership in ********* so that seemed a logical person with whom to converse. In our company, a General Manager of a dealership certainly constitutes upper management which is what he requested.From the conversations with *** ******, he is upset with the ********* dealership, he is upset with the ****** dealership and he is upset with the ******** dealership. We appreciate *** ****** feedback and will take it under advisement.Sincerely,***** *******Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I canceled an extended warranty purchased with the new car as it wasn’t needed. After filling out the paperwork with both the dealership and the warranty company to cancel the policy, it was canceled by the warranty company as asked on 3/7/22. The dealership requested the company wire the funds to them to disburse to *** ****** (GMC). The wire was sent to *** ***** on 3/7/22, ****** at *** ***** said she would send the payment to GMC the last week of March. GMC hasn’t received the payment. I called the warranty company to verify when the funds were sent to the dealership, they shared with me that it was sent 3/7/22. ****** claims she didn’t get it until 4/10/22 and they will not send the payment to GMC until the end of April. After asking to speak with a manager to expedite the payment to GMC, ****** stated she’s the lead and will do it at the end of the month. I had to ask several times to have her manager call me to resolve this matter quickly. She did not want to give me the manager number or name and stated she will have the manager call me later. This has gone to long, it should’ve been resolved and payment sent to GMC last month.Business response
04/20/2022
Dear BBB,Thank you for sharing our customer's concern with us. We have apologized to *** ********** for an unusual scenario we encountered. In the meantime, our Director of Accounting has been in contact with him and provided confirmation of the payoff. Should *** ********** have any further concerns, we ask that he continue his interaction with us.Sincerely,***** *******Customer response
04/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,*** **********
Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Re: January 29th purchase Purchased a 2010 Honda Accord from the dealership, on the above date. Needed additional key. Salesperson gave me his business card, and asked that I contact him to follow up. Texted, emailed, and called to no avail. Contacted/ left message for GM on February 2nd, and Feb 3rd. Absolutely, no response or an act of courtesy from anyone. If a key was not available, or they didn't want to make one, they could have extended courtesy and said so. IN SHORT, THE CUSTOMER SERVICE PRACTICE BY THIS BUSINESS IS HORRIBLE, AND I WILL NEVER PURCHASE, OR RECOMMEND ANYONE ELSE TO PURCHASE A VEHICLE FROM THIS ESTABLISHMENT. If they do have a key, please have them send it in the mail. Disgusted.Business response
02/16/2022
Dear BBB,We are not yet at resolution but have been playing phone tag with Mr. ***** about the key. We are trying to get this resolved.Sincerely,***** *******
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Get a QuoteCustomer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.