ComplaintsforPeach State Pool Service & Builders
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Well let's see, this pool company was installing a pool in a different neighborhood that unfortunately backed up to my house and they took that and ran. They left a porta potty in front of my house for a year! They cut back trees on my property to allow their work equipment and vehicles to be there daily, they parked a dumpster there for months on end. Threw stuff in my yard. Caused so much bad drainage from the house they were working on that it killed my tree and my plants. Stained my driveway - then pressure washed only the spot where they stained it so now there is just a clean spot instead of a stain. Basically tried to cover all the damage they caused with mulch? I was never once asked if they could use my property or if it would bother me having construction workers outside my house 24/7 for a year even though this house is not in my neighborhood. Beware and I hope for your sake you are not a neighbor of someone getting a pool from this company because they DO NOT CARE about youBusiness response
06/28/2021
Business Response /* (1000, 9, 2021/06/14) */ We are sorry this was your experience. We have researched the concerns with our project manager who met with the person renting this property on site several weeks prior to this filing. The equipment mentioned in this complaint, dumpster and porta potty, were not present for a year and clearly within the property line of our customer's home. We did not nor would we ever cut tree limbs not directly on our customers property. We did acknowledge and appropriately respond to the complaint regarding the area of the driveway that was impacted due to severe rain. We are not in agreement regarding the mentioned tree or plants and this was discussed during the meeting. We also requested the propery owner call us with questions/concerns as the complaintant is renting this property. We have not heard from the property owner.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1100 Upper Hembree Rd
Roswell, GA 30076-1142
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.