3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kholod A
1 star04/01/2024
I bought my son last October a nissan ultima , Unfortunatly 2 month later My son had an accident in the car and his car was totaled , I filed with my ********************* a claim and they within 2 weeks paid alomst all my loan ,except $1100 , I had ************* bought from Nissan dealer in ammount of $850 , we filled with them and already been twice into Nissan dealer as well as on the phone with main Nissan dealer office , and still to date did not pay the $1100 and actually keep on charging me interest on the amount it is today $1700 ?? According to Nissan the case been filled and all should be settled but offcourse nothing happen , and all what i am getting is a run around from the dealer and the main Nissan office both are lying to us ,and they even damaged my credit .I advice you to stay away from them .Review from Mike M
1 star05/18/2023
Nissan Armada wouldn't start. Pulled the Nissan branded battery to take to Regal to determine if battery issue and replace. There were no cars in the service area but a number of Regal employees. There were 2 employees standing at doorway to parts department and one sitting in chair in parts department. None helped open the door. It took multiple rings at the desk to get someone to appear. When asked to test the battery, he said I need to find someone in service. After testing, was taken to service desk to get replaced. Service desk person said I had to bring car in order to replace. Because customer service was poor, will not be a customer of **********************.
Regal Nissan, Inc. Response
05/19/2023
To address your concern and make things right, we would like to assure you that we have reviewed your case thoroughly. Our team has identified the breakdown in communication and lack of courtesy that occurred and has taken immediate steps to address with appropriate staff in order to prevent a future disappointment.First and foremost, we apologize for the delay in resolving the issue with your replacement battery. We understand the importance of a timely resolution, and we regret any inconvenience caused by the extended wait time. Our customer service representatives have been reminded of the significance of prompt and effective communication with our valued customers.In terms of your replacement battery, we are committed to providing you with a swift resolution. Our customer service team has been informed about your case, and they will reach out to you directly to discuss the options available to resolve the issue. We will make every effort to expedite the process and ensure that you receive a satisfactory solution as soon as possible.Again, we sincerely apologize for the inconvenience and frustration caused by this situation. We value you as a customer and appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out to ** directly. We are dedicated to rectifying this matter and restoring your trust in our company.Review from Liz
1 star08/30/2021
I drove my Rogue off the lot and it was in the repair shop 1 week later for a transmission part. The part took 1 week to order and repair. This vehicle is defective. I've received no assistance from this dealership to exchange a brand new car. Will be using the "Lemon law".
Customer Review Rating
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