ComplaintsforEd Castro Landscape, Inc.
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Complaint Details
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Initial Complaint
06/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
03/2021 Plants died and were not replaced. Every time I tried to contact the company, I was told the people who worked on my project wasn't working there. My garden looks worse than before they came because they removed my existing landscape.Business response
07/05/2023
We made contact with ************** immediately following his call and visited him and his property on two different occasions to view everything with him. Plants were replaced for free last year after 12 months (warranty with no maintenance program is 6 months). With the unprecedented freezing temperatures we experienced this most recent winter, we are unfortunately unable to warranty any plant material a second time from a job two years prior. I did in good faith, however, extend a credit towards additional work that was discussed including some needed pruning work around the property as well as a strong maintenance and fertilization program. ************** was very gracious to my face for our time and attentiveness. We are happy to meet with him a 3rd time, but our most recent communication has gone unanswered at the current time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.