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            ComplaintsforPGA Tour Superstore

            Golf Lessons
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            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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            Complaint Status
            Complaint Type
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              Hello,ORDER NUMBER ******** I spoke with *****. He/she said she would process the refund for the two items I did not get as follows Beanie (Charleston cuff knit)Dress (Lava wash long sleeve hooded dress)She said she would process the refund but hung up on me so I called and asked ***** but they said no one worked there. Then one person answered and said will take investigation. Now I received an email from ******** S Operations support manager, customer care saying he had checked and verified that I got 3 items but I did not receive them. Please process the full refund The total is ******
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I returned my order at the end of April. I spoke to a customer service representative on May 3rd who said they had received my return and I'd get an email confirming it "that day or the next." On May 8th, I called back because I still had not gotten the email or my refund and spoke to a man who confirmed they had my return. He called the ****************** store to have them issue the refund. Apparently, the store manager didn't know how to do this and instead sent me multiple ***** return labels. He said he would have the dock manager issue my refund when he got in the next Morning. He said he would personally follow up with this on Tuesday morning, May 9th, when he got to work and call me to confirm. He did not call or follow up. When I didn't receive my refund or an email confirming this, I called yet again on May 9th. This time I spoke to a woman who confirmed they received my return and she said her supervisor would be the one issuing the refund. I've been drug in circles for the last couple weeks. I've been told multiple things. The store manager tried issuing my refund, but apparently didn't know how because of a "system update" and instead just sent me labels. I'm frustrated and annoyed with the lack of communication and being told so many different things. My return tracking information is attached. I also have the receipt from drop off with *****.Order #********
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I bought 3 pairs of shoes online. None of the shoes fit properly so I tried to do an online return. After numerous attempts of the online process failing I emailed customer support. They got right back to me with a ***** label and an email at 10:42am on 8/4 (See attachment)As you can clearly read there is no explaination of a refund going back to a giftcard vs to my credit card.When I spoke to them they said they sent an additional email that said it would be on a giftcard. I never received a second email. I would have never returned the shoes I would have just sold them myself I don't want a giftcard this is worthless to me.
            • Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I made an order online, order #********. The order was shipped but lost in transit. I have tried multiple times to resolve this issue with the company, but they refuse to reship my order or issue me a refund, and told me to just keep waiting for my order, maybe it will show up. The package has been stuck in the same location for an extended period of time. All I am asking for is the items I paid or a refund but business refuses to do either.
            • Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Unanswered
              On 10/7/20 we went to the PGA store in Braintree, MA to use a $200 gift card. Upon checking out, we were told that the balance was $0 and to reach out to customer service to investigate. On 10/8/20, PGA advised us that the gift card had been fraudulently used and reissued a gift card number via email on 10/13/20. On 10/15/20 I went onto their website to check the balance on the reissued gift card numbers and was told it was an invalid number so I contacted PGA again. On 10/16/20, PGA provided a new PIN number for the reissued gift card number. On 3/18/21, we went to use the reissued gift card and PIN on the PGA website and continue to receive an error that there are invalid funds on the card. I reached back out to PGA with a screenshot of the error. On 3/24/21, PGA responded that the gift card is active and that there is $200 in active funds. I contacted PGA again on 3/24/21, 4/6/21, 4/20/21 and 5/3/21 with no response. I would like a physical gift card reissued by mail.
            • Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Unanswered
              On March 20, 2021 I purchased a Tour Edge HP-Series B putter from the PGA Tour Superstore in Palm Desert, California. When I returned home to Oregon with the putter, I asked my golf instructor because I was still having trouble putting. She looked at the putter and said that it was not face level and had an equipment gentleman at their course look at it. There is a defect with the head of the putter. It is not flat like it should be and thus is not level. My instructor said that it was not possible to use it because I would always pull it left because of the weight issue. I called the store in Palm Desert and was told to call (X-XXX-XXX-XXXX). I have called 5 times since April 1st and emailed twice. I sit and wait and wait and then I am told to leave my name and number and I will receive a call back. I never get one! I have acknowledgement that they have received my email with the same type of message. I want to mail the putter back for a refund but nobody contacts me.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Ordered a product on Feb 13th and it has not been delivered. Credit card was charged and can't get response from Customer Service. Order # XXXXXXXX Purchased on 2/13/21. Still have not recieved the product and my credit card has been charged. I have called their customer service # numerous times never getting a answer or call back after I leave a message. X-XXX-XXX-XXXX I have also emailed them several times with nothing but an automated response telling me they would return my email with information. I have not received any information from them. ***************@pgatss.com

              Business response

              05/03/2021

              Business Response /* (1000, 16, 2021/05/03) */ This was resolved on 4-13-21 by cancelling the order. We just received the paperwork involving this matter today.

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