Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with GPS tractor for over two years now I requested two cameras and was not towed that I am signing up for twomore years of an additional separate contract instead of just adding it to my current contract of cameras. Then I have been having nothing but problems for the last two years or cameras are going off-line for months. Theyre supposed to send me over a text message to notify me. Theyre not reimbursing me for months of cameras, not being used for while the services are being charged. One camera hasnt been working for over seven months. Another one stopped working two weeks ago and another one stopped working three months ago called and to a gentleman supervisor name. ****** said that I had to continue in contract with him no matter what their solution was to send me somemore of their crappy cameras when I asked to speak to ****** supervisor he told me he was not able to give me his supervisors information when I asked to speakto someone in corporate he said he also cannot give me their information when I asked to speak to the billing department, he told me no one available. Completely unwilling to help me and my contract with them and are saying that they are going to bill me for the full amount of time,even though the service is rendered and not being offered. I shouldnt be forced to continue in a contract that they are not providing the services required if we were to get into an accident and the cameras are not working and Im unaware were unable to prove that its not our fault or is our fault. I also called on Monday to report a claim against camera is not working. It is now Friday four days later and yet to hear from anyone there and its always been like this with this company unwilling to help poor camera services cameras never working.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23353098
  
  I am rejecting this response because:

  To clarify the timeline and facts:
  On March 26, 2025, your team stated:
  While the diagnosis suggests that the *** may be the root cause, our *** device manufacturer did not find any faults with the unit.
  I responded by questioning how such a conclusion could be drawn without testing the unit first. I chose not to return the device at that point because, had litigation or third-party examination become necessary, the only available evidence would have been the unit itself and its reports. Returning it would have eliminated our only leverage and documentation, particularly if a third-party evaluation was needed to prove functionality failure. This decision was not made lightly but was necessary to protect our companys interests.
  On April 24, 2025, I notified *** Trackit that unit PB100 was involved in an accident, and the camera on the devicewhich had been non-functional for over two monthsfailed to capture the incident. Despite repeated troubleshooting attempts and open support tickets since late 2024, we continued to experience persistent issues including: Inability to view live camera feeds, and tracking capabilities. 

  These are not isolated, infrequent concerns. They are systemic malfunctions that impact compliance, safety, and our operational continuity.
  Furthermore, the suggestion that your company was unaware of the accident prior to the BBB complaint is inaccurate. We emailed notice of the accident and camera failure on April ****** before any formal complaint. The email was not acknowledged. I have provided the proof of the saved emails.
  As stated previously, the goodwill credit offered was declined due to the magnitude of operational loss and lack of functional service delivery. $1,003.45 is not an acceptable resolution for:
  Multiple tows
  Diagnoses
  Downtime
  Compliance risk
  Loss of data
  And equipment that has underperformed since installation
  While we acknowledge your reference to your Terms and Conditions, it does not excuse the failure to deliver basic working services for which we were billed monthly.
  We remain open to resolving this matter amicably but expect meaningful resolutionnot repeated deflections or a reliance on Terms that were never designed to protect clients from non-functional core services.
  Respectfully,
  
  Sincerely,
  
  ***** ******

  only communication weve received since has been an instruction to return the device to the manufacturer, despite it being the only available evidence in an active internal and potential legal investigation. This is not a reasonable solution, and we are unwilling to surrender the device under these conditions.Resolution Sought:A formal and final investigation from *** Trackit regarding the device malfunction Written confirmation from the manufacturer detailing why the device failed A complete refund A formal apology and acknowledgment of the issues impact on our operations We believe this issue constitutes a failure of service, a breach of trust, and poor customer support for a product meant to ensure vehicle safety and monitoring.

  Business Response

  Date: 06/25/2025

  Dear Sir:
  
  GPS Trackit appreciates the opportunity to respond to the Complaint filed against it by ************************************* (All Purpose). 
  
  As an initial matter, we understand the importance of resolving this matter efficiently and are committed to working with All Purpose and BBB towards a clear understanding of the issue.  To that end, we previously asked All Purpose to return the product to the manufacturer, *********, for a comprehensive diagnostic evaluation.  In fact, a call tag was sent by GPS Trackit to All Purpose to facilitate the return of the device at no cost to All Purpose. 
  
  Unfortunately, All Purpose declined our request to return the product to Geometris.  Therefore, because All Purpose was unwilling to return the product so that Geometris could thoroughly assess and evaluate the product, it was not possible for GPS Trackit or Geometris to determine the appropriate next steps.  Moreover, since the device was never returned or tested, any claims by All Purpose about its defectiveness are unsubstantiated.
  
  That being said,below is a timeline of relevant events regarding this customer:
  
  Late 2024:  All Purpose began reporting issues with video feed and GPS disconnections. GPS Trackits support team initiated several troubleshooting sessions.
  
  OctNov 2024: GPS Trackit issued a goodwill credit to address ongoing video issues. All Purpose continued to report trouble accessing live feeds and retrieving footage. A Return Material Authorization (RMA) was offered by GPS Trackit to All Purpose for the hardware.
  
  Feb 2025: All Purpose reported that the issues were still unresolved. However, the vehicle incident mentioned in the BBB Complaint was never reported to GPS Trackit at that time  it was only first mentioned in the BBB complaint.
  
  BBB Complaint: All Purpose claimed the systems failure to capture footage during the incident prevented it from conducting a proper investigation.  However, GPS Trackit was not notified about the incident, therefore, the serial number of the camera in question is unknown.
  
  In short,
  
  GPS Trackits support was diligently responsive and followed standard procedures, including escalation to advanced support and hardware replacement offers.
  GPS Trackits records do not show that the customer contacted it to request footage or report the incident prior to the BBB submission.
  GPS ************* Team extended a goodwill offer in good faith a $1,003.45 credit which the customer declined. 
  
  With respect to All Purposes request for reimbursement for loss of business and other associated costs, such claims are barred by our Terms and Conditions (the Terms and Conditions), which were agreed to by All Purpose when it ordered the product from GPS Trackit. 
  
  GPS Trackits Terms and Conditions contain express disclaimers and exclusions that are fatal to the claims asserted by All Purpose.  For example, Limitation of Liability provides:
  
  12.0 Limitation of Liability. CUSTOMER WAIVES THE ABILITY TO ASSERT A CLAIM AGAINST COMPANY MORE THAN ONE YEAR AFTER THE FIRST EVENT OR FACT THAT GAVE RISE TO THE CLAIM. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES IN CONNECTION WITH THE PRODUCTS, THE SOFTWARE OR THE PERFORMANCE OR NONPERFORMANCE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY LOSS OF REVENUES, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, ARISING OUT OF CUSTOMERS USE OF, OR INABILITY TO USE, THE PRODUCTS, THE SOFTWARE, OR THE PERFORMANCE OR NONPERFORMANCE OF THE SERVICES. COMPANYS MAXIMUM LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE **** PAID BY CUSTOMER UNDER THE APPLICABLE PURCHASE ORDER TO WHICH THE CLAIM RELATES, DURING THE TWELVE (12)MONTHS PRECEDING THE DATE ON WHICH THE CLAIM FIRST ACCRUED.
  
  (emphasis added).  Thus, the Terms explicitly state that GPS Trackits maximum liability is limited to the fees paid by the customer under the applicable order form. This means the company is not liable for damages beyond what the customer paid for the device or related services. It also excludes liability for consequential,incidental, or indirect damages, including loss of revenue, business, or dataexactly the kind of losses the customer is claiming (e.g., towing,diagnostics, and operational downtime).
  
  In addition, Section 10.4 of the Terms and Conditions provides:
  
  10.4     EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE PRODUCTS AND THE SOFTWARE ARE PROVIDED AS IS AND NEITHER COMPANY NOR THE INDEPENDENT SERVICE PROVIDERS MAKE ANY OTHER WARRANTY WITH RESPECT TO THE PRODUCTS, THE SOFTWARE OR THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF DESIGN,MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, EFFECTIVENESS, COMPLETENESS,ACCURACY, TITLE, OR NONINFRINGEMENT, OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, AND COMPANY AND THE INDEPENDENT SERVICE PROVIDERS EXPRESSLY DISCLAIM ANY AND ALL SUCH WARRANTIES. NO EMPLOYEE OR AGENT OF COMPANY HAS THE AUTHORITY TO GRANT ANY OTHER WARRANTY TO CUSTOMER, WRITTEN OR ORAL. NEITHER COMPANY NOR THE INDEPENDENT SERVICE PROVIDERS WARRANT THAT (A) the Services or the operation of any of the Software shall be uninterrupted or error free, (B)ANY DATA SENT BY OR TO CUSTOMER, OR SENT BY THE PRODUCTS, WILL BE TRANSMITTED IN UNCORRUPTED FORM, WITHIN A REASONABLE AMOUNT OF TIME, OR WITHOUT BEING INTERCEPTED OR (C) the Software will operate in combination with other hardware or software, other than hardware and software expressly approved by Company.Customer acknowledges and agrees that Company and THE INDEPENDENT SERVICE PROVIDERS are not responsible for (i) the accuracy or integrity of any data submitted by Customer or its users, (ii) the performance of Customers or its users equipment, (iii) delivery of services or connectivity provided by third parties to Customer and its users, or (iv) any downtime, loss or corruption of data that occurs as a result of transmitting or receiving data or viruses via the Internet.
  
  Thus, all products and services are provided as is, with no warranties for uninterrupted operation or fitness for a specific purpose. This includes the disclaimer that the company does not guarantee hardware/software compatibility or performance in connection with third-party systems (e.g., Peterbilts vehicle systems). Furthermore, the customer assumes all risk for loss or damage to their monitored vehicle and contents, meaning GPS Trackit does not insure or take liability for such damage:
  
  10.3     Company expressly disclaims, and Customer expressly assumes, all risk for loss or damage to Customers monitored vehicle, its contents, and for personal injury to persons occupying or affected by Customers monitored vehicle.
  
  The customer is fully responsible for installation, and GPS Trackit disclaims any loss or damage arising directly or indirectly from installationpotentially including the connection of devices that may have interfered with vehicle systems:
  
  10.1     The Products may include a manufacturers warranty, and information concerning any applicable warranty for the Products may be provided to Customer upon Customers request (the Product Warranty). The Product Warranty is only available to Customer in the event of a malfunction related solely to a manufacturing defect and only entitles Customer to a replacement Product provided by Company;provided, however, that if Customer purchased the Products, Customer shall pursue any warranty claims directly with the manufacturer and Company shall not be responsible for providing any replacement Product. The Product Warranty shall be null and void in the event of: (a) any alteration or modification to the Products made by any third party; (b) use of the Products other than in the ordinary course of business of Customer; (c) damage caused by any third party or any external force (including but not limited to misuse, tampering,accidents, neglect, abuse, physical damage to the Products caused by weather,etc.); or (d) damage caused by the connection of the Products to any other third party products or software. If Company determines that a malfunction is due to a problem with Customer hardware or other software, it will be Customers responsibility to obtain and pay for any repairs or modifications.
  
  The Terms and Conditions apply Delaware law. Section 13.7.  Under Delaware law, limitation of liability clauses in contracts are generally valid and enforceable.  In re Solutions ***************, 608 B.R. 384 (2019); MarkDutchCo 1 B.V. v. **********************, 411 F.Supp.3d 316 (2019)). Cf., e.g., 100 *********Pship v. ************* Ctr. Title **** 60 A.3d 1, 25 (Md. 2013) (enforcing limitation on liability clause where parties were sophisticated commercial entities that likely engaged in similar transactions in the past).  Accordingly,GPS Trackits contractual agreement that All Purpose shall have no liability for consequential damages is fully enforceable, and All Purposes claim is legally barred.
  
  That being said,if All Purpose returns the device for inspection by the manufacturer, we will be able to better understand and evaluate this matter and, I am hopeful, we will be able to amicably resolve it to the satisfaction of all parties.
  
  We appreciate your cooperation as we work together to resolve this matter.
  
  Respectfully yours,

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to formally file a complaint against *********** regarding their unethical enforcement of auto-renewal terms and their failure to adequately address my concerns despite numerous attempts to resolve the matter amicably.I have been a loyal customer of GPS Trackit for four years. Recently, I decided to terminate our service due to switching to a more cost-effective provider. Upon requesting cancellation, I was informed of an "auto-renewal" clause that extended my contract without my explicit consent. This clause was buried within the terms of service and not prominently disclosed at the time of signing.Despite providing evidence that the agreement we signed only indicated a 12-month term, GPS Trackit has insisted on enforcing a $960 Early Termination Fee (ETF). After multiple back-and-forth emails, they offered to waive only 25% of the fee, leaving me with an unjust $720 charge.Additionally, their representatives have not followed through on promises of timely updates or resolutions. This has led to unnecessary delays and frustration. Their handling of this situation reflects poor customer service and questionable business ethics.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought this monthly subscription because we were running a trucking hauling business we have told this company we shut it down. They told us we still have to pay for the next three years so we asked him for a discount being that we have no company to run so we dont have to pay $54 a month and they gave us $10 a month so we could do the three years now theyre telling us they cannot do the $10 a month anymore and want us to pay regular even though our company shut down we need help to change our Subscription or just to cancel.

• Initial Complaint

  Date:05/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company just went into my bank account and withdrew 2 payments. One payment for 14 dollars and another for 36 dollars. I called and spoke to billing and they said I had 2 subscriptions and I said no I have 1 and paid for my invoice already. ******* said they could not refund me today back my money and said he would send it to another department. Told them I need my money refunded today just like you took it out or I will be writing the BBB about this and contacting the *** cyber crimes division because this is fraud.

  Business Response

  Date: 05/16/2024

  Hello, 

   

  This customer was shut off for non-payment. He reached out to us asking for us to reactivate his account. We let him know the terms of reactivation and the charge. He replied with 'OK, Fine'. 

  On May 2nd, the customer updated their payment method in our billing system and he was charged the remaining past due balance from March 1, 2024

   

  Thanks,

  *****************

  Vice ********** **************

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED *** EQUIPMENT IN JANUARY 2024, WAS TOLD WE TO USE GEO FENCES FOR ENTER AND EXIT ON UNITS POSITIONS. THE EQUIPMENT WAS INSTALLED PROFESSIONALLY BY TECH ******** STORE. WAS TOLD HAD TO GO TO TRAINING (VERY SPECIFIC ABOUT TRAINING) SPENT TIME DOING TRAINING ABOUT GEO FENCES AND NOW AM TOLD THE EQUIPMENT PURCHASED ON A 3 YR CONTRACT COULD NOT DO GEO FENCES BUT ONLY LANDMARKS WHICH THE COMPANY WOULD NEED TO DO. THEN WAS TOLD THE LANDMARK COULD NOT WORK WITH OUR **** CARRIERS (BUT THE GUY WHO REFERRED US HAS **** AND HIS SYSTEM WORKS) WAS TOLD BY COMPANY WE NEEDED TO GET EMAILS WHILE THEY WERE WORKING ON THE **** TO OUR **** *****S...THAT TICKET WAS 3/21/24. NOW WE GET 7 EMAILS FOR EACH EXIT AND 7 EMAILS FOR EACH ENTER ON OUR EMAIL FOR EACH UNIT AS IT ENTERS AND EXITS BUT STILL NO **** MESSAGES. OUR EMAIL IS FULL OF GPSTRACKIT INFORMATION ON ENTER AND EXIT. WE ARE GETTING 400 TO 700 EMAILS A DAY AND HALF ARE FOR GPSTRACKIT AND NOT WORK FOR THE COMPANY. WE STILL DO NOT HAVE WHAT WE WERE SOLD - *** FOR OUR UNITS THAT SENDS A **** ON OUR CELLS TO LET US KNOW THE POSITION OF OUR UNITS. AND ****S ON OUR CELLS WHEN THEY CROSS A GEO FENCE THAT WE SET UP. I AM FRUSTRATED. I SPEND SO MUCH TIME ON THE ***** WITH THEM AND STILL NO RESOLUTION. ONE CUSTOMER SERVICE PERSON, ****** TOLD ME THE SYSTEM IS WORKING FINE - THE *** IS WORKING - WE JUST CAN'T SEE IT THE WAY WE WANT TO.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business provides ELD tracking program it does not work with the vehicles, also most shippers will not accept the equipment for tracking causing you to miss out on revenue when I asked the company they explained that their system does work but I have lost revenue and their customer service does not solve the matter

• Initial Complaint

  Date:09/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this system since February and have had so many issues with it. I have reached out several times to get them fixed but I just get a run around and nothing ever gets fixed. This system is also very inaccurate. I will get alerts that the truck is speeding doing 90 but Im in the truck and its doing 70. I get alerts saying its rapid accelerating but its not even moving. It doesnt pick up the location half the time. The videos are so screwed up you have to pull two videos to get the first one to pull up. *** spent numerous hours trying to get this fixed with no success. Then they did an update and nothing has been working right since. I asked for a refund for the time I havent had the service I am paying for and they offered me $50. Thats ridiculous I shouldnt have to pay for service Im not receiving. I would like out of my contract and a refund for the last two months that I cant get the information I have paid for.

  Business Response

  Date: 10/17/2022

  We appreciate the customers review of our service and the complaint she posted here. We regret that the customer had this experience with our company.
  We worked closely with the customer and have come to a resolution of the stated issues and requests.
  It should also be noted that the issues regarding video/alerts have been resolved.
  
  *********** Support