Business ProfileforV & G Appliance Depot

Jan 31 2022, I purchased a gas stove at the *** Closeout retail location at ********************************************************************. The appliances are new floor models or "scratch & dent" open-box items. I was told that every appliance in the store is inspected, tested & in good working order. I purchased the stove for $583.00 (incl tax), & agreed that the stove was warranted by the store for repair or replacement in the event that it broke within the 1st year. Of course, my assumption was that this agreement applied to a working appliance, since that is what I was assured I was buying. I arranged to have the stove picked up the following wkd.We picked up the stove on Sun Feb 6. The installer tested the ************** functioned fine. We did not test the oven at that time.On the evening of Feb 10th, we attempted to use the oven. The temperature control cannot be set any higher than 260 degrees, & the oven never heats up. Contrary to the company's assurances, I was sold a broken appliance.I called V&G the following day Feb 11th & requested a refund upon return. To my surprise I was refused. I was told that I would have to honor the repair/replacement warranty, even though I'd been sold a broken stove from the get-go. My argument is that this amounts to a bait-and-switch transaction, wherein instead of a new stove in good working order, they were providing either a repaired stove (which should have been represented as "refurbished" instead of "new, tested, and fully functional") or a different stove entirely (because, being open box "scratch & dent" models, none of their appliances are exactly the same).I spoke w/a manager who also refused a refund. He told me that I was outside "the 2-week window", but I pointed out that the stove sat in their store for one of those weeks. He promised they'd be back in touch, but no one reached out. I emailed Feb 14 with no response. I called today Feb 16, and was again told to accept repair or exchange.All I want is a refund.